Customer Reviews

ROYAL AG10X Heavy Duty Crosscut Paper Shredder

5 star:		(0)
4 star:		(1)
3 star:		(1)
2 star:		(2)
1 star:		(1)

 

 

This is my second shredder. The first one died after about 6 months... the teeth on its plastic gears broke off so it no longer worked. I replaced it with this shredder - the ag10x, as it is supposed to have metal gears. The gears may or may not be metal, I haven't checked, but there are spacers between the cutting blades that are plastic, and these are breaking and falling out, allowing the blades to slip and not cut. This one lasted about a year, so twice as long as the other one, but now I am again looking for something better.

I agree with the previous reviewer. I had this machine for just over a year and some of the plastic spacers broke, rendering the machine inoperable. There are metal gears on the machine, but they are separated by plastic spacers. I understand from postings elsewhere that Royal won't sell parts due to safety concerns. So, now I'm left with a machine for rubbish day and a pile of unshredded materials.

AG10x has lasted for almost a year with light daily shredding so I do not feel that plastic parts have ruined quality of shredder.In my other review I wrote about plastic gears,I do not mean visible plastic spacers betwen cutting wheels but gears which are attached to electric motor inside shredder visible upon disassembly.One tip for any owners would be to remove door underneath which closes as basket fills and traps shredded paper inside cutter wheels jamming head.It then shuts down with warning light but one plastic spacer did not like treatment and slipped out of place.If shredder has problems like this do not reverse shredder,turn over and remove paper manually with tweezers.Also obey warning not to shred for more than two minutes,my old shredder died a horrible death because I shredded for 30 minutes.I shred my old credit card which is a rare event but I pre-flight shredder by checking underneath. (...).

Description states that shredder has all steel gears which attracted my attention so I purchased one expecting what was advertised.Plastic gears cannot handle torque and break which happened to my old shredder.When new AG-10x arrived I noticed that mention of all steel gears was not on box so I began to smell a rat.I decided to remove back cover and take a look and you guessed it-there were plastic gears.The gears which take most of the stress are steel but about half of total number are plastic.Old shredder had gears which were part plastic and part metal so maybe they mean that gears are completly steel without any plastic.Plastic gears are completly plastic too but they did not brag about purity of their plastic gears.

I've had this shreader for a year and have only positive things to say about it.