Customer Reviews

No Crank RS10003 Classic 100-Foot Water Powered Retractable Garden Hose Reel Cart

5 star:		(4)
4 star:		(2)
3 star:		(0)
2 star:		(2)
1 star:		(6)

 

 

Based on excellent reviews of Hydro Industries' 200 model, I ordered this Reel Smart model. Hooked up a 90 ft flexogen hose and tried it out...cool! But wait, only 60 ft was retracted. Hmmm...tried it again and it did not retract the hose at all. It just made a clanking sound but the reel did not turn.

Called Hydro and was advised to return it.

The Flexogen hose (and other heavy-duty hoses) have greater outside diameters than other 5/8-inch hoses; the capacity of the reel may thus be considerably less.

I bought this product from an ad i saw on tv,and loved it as soon as i installed it. the problem is that it quit working after about a month of use. I think the concept is great ,but the plastic gears dont stand up to the task. I would love to see it made from metal gears instead.

The manufacturing is defective in that the plastic coupling to which the hose is connected inside the device shreds and makes it impossible to have a leak-free fit. Another person returning the equipment at the same time I did had the exact same problem. While the manufacturer cautions with illustrations inside the cover near the coupling that the hose must be secured in the proper fashion, the awkwardness of the hose once in the device makes it extremely difficult to place it perfectly lined up with the inside plastic coupling. Simply starting to screw the hose coupling onto the plactic threads causes instant cross-threading if there is even the most slight divergence from absolutely perfect alignment. Had this coupling been made of brass or other metal it would have been acceptable. While the water-powered concept is excellent, this device is not properly manufactured for use as it is now sold.

I rcvd this product three weeks ago,in order for it to function to any degree one has to purchase a vinyl hose, I opted for the Never Kink from Amazon $43.00 Then a week later bought another one same exact hose for $27.99 at Target summer clearance.

All total I spent over $130.00 to get this ReelSmart Operational. The concept is a great one and it would work much more efficiently if the manufacturer advised one to only use a 75 ft hose on the 100ft reel and to get the 125ft Reel Smart reel for a 100ft hose. The problem is the hose never rewinds itself on the reel in an orderly fashion when it gets to the last 20ft of hose it stops because the hose bundles up on the left side then because the housing is too small to allow it to move freely it stops. When this happened the first time I reached inside the hose housing in an attempt to free it by sliding the hose over to the right WOW%%%%%%%$%$#%@#%@^#$@^^ WAS I SHOCKED my left thumb brushed up against the reel which is as sharp as a razor and sliced a piece off of the top of my thumb just below the nail bed. Very disappointed, there should be a warning label on the outside with regard to this. At some time most everyone who hasd this unit will be doing the same.

Worked great for the first year. Cheap mechanism and faulty valve.
About half of the water is going from the garden hose and the other
half of water runs continuously from the rewind hose.

Don't throw your money away on this.

Works as advertised. Installed 100 feet of hose. No leaks. Rewind works flawlessly. Easy storage. Only one drawback, plastic handle (black) in the front broke due to the weight; but, since there is another stronger, permanent handle in the back, it doesn't matter. Overall a very good value for the money.

This thing works as advertised. It is easy to hook up and works very well. It is pricey, but it is worth the money not to have to deal with an unwieldy hose anymore. A little secret: They are cheaper at Lowe's.

From the stone age to the space age, that's the difference between the new Reel Smart and my old, heavy, inconvenient, messy and untidy hose!!

I suggest you buy a different hose, Larry. The product works as advertised; but, you can't put a square peg in a round hole. My suggestion to others interested in an automatic hose reel is simply this: try it you'll like it! Only buy a normal sized hose that will fit.:)

It sucks. I cannot un wind the hose and i sent a request to customer support for help with no response