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Jesse Vincent is the author of RT and the founder of Best Practical Solutions, LLC, a company dedicated to open source tools to help people and organizations keep track of what needs doing, when it gets done, and who does it. Before founding Best Practical, Jesse worked as the systems lead for a now-defunct dotcom and a software designer at Microsoft.
Robert Spier is a software engineer who has been working with RT for almost 7 years. When not managing other engineers at his day job, he moonlights as Best Practical's lead trainer, and maintains the perl.org infrastructure.
Dave Rolsky is a programmer, author, and activist with a background in music composition, and an obsession with Hong Kong films and the works of author Gene Wolfe. He has been actively developing Free Software (Perl) for several years and is a member of the Mason core development team.
Darren Chamberlain is system adminisitrator and recovering programmer living and working in the Boston area.
Richard Foley is a Munich based Perl and Oracle developer who spends most of his time programming, when he could be spending quality time with his family, walking or skiing in the nearby Alps. He has a technical illustration background, and has developed applications for the Aerospace, Internet and Banking industries. Responsible for maintaining the perlbug database, from 1997 to 2001, he was co-organiser ofYAPC::Europe::2002 and is a member of the YAPC::Europe committee, the group responsible for organizing Perl conferences in Europe.
Its a useless book. You can find all the same information online on their site and at least that's maintained to a somewhat acceptable level. This book is old and obsolete. Read morePublished 3 months ago by Shashwat Chetan
This book is so lacking in information that no where does it state how to setup request tracker with SSL! Very odd. Read morePublished on July 9, 2013 by J. Johnson
its good if you really know what you are doing! I am a novice Linux user, and it would have been nice to have a bit more how to in the book, rather than just the basics of RT.Published on May 14, 2013 by Kyle Bishop
Especially if your not going to be running the latest releases from RT. The book has some sound advice, a great overview, and so far is feeling like it needs an update to the... Read morePublished on January 3, 2013 by Mike St
I find it hard to configure an RT site from this text. Maybe I haven't given it a deep enough read, but it seems to lack the overall design ideas that tie together the features... Read morePublished on November 20, 2012 by Steven R. Staton
The book did a great job to get you to understand other needs that RT can fit. Things tech people don't always think about.
Only bad thing .. Read more