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Most Helpful Customer Reviews
67 of 72 people found the following review helpful:
1.0 out of 5 stars
DO NOT BUY - Lifetime Warantee my...,
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This review is from: Furi Rachael Ray Gusto-Grip 3-Piece Knife Set (Kitchen)
I received this set of knives for Christmas 2006 and the larger knife came defective. And since they advertise a "limited lifetime warranty" I figured I go straight to the manufacturer for a replacement. Bad idea. I contacted them in early January 2007 and no one got back to me. Then in early February I contacted them again. When I called they told me to email them describing the issue. I did and after a couple weeks and a lot of frustration I called back. This time I was told to send an email. Oh, what a surprise. I explained that I already sent an email and I was told that they were going through some changes and I was assured that someone would respond to my email this time. So I sent yet another email describing the problem. But unlike the previous emails, this one received a response. The email asked that I submit their return authorization form, which I completed and faxed back. Over two months later and I'm still wondering when this knife will be replaced.
So what good is a "warranty" if you can't get in touch with the company so they can honor their warranty?
18 of 18 people found the following review helpful:
1.0 out of 5 stars
Better Hope You Don't Need Warrranty Service,
By
This review is from: Furi Rachael Ray Gusto-Grip 3-Piece Knife Set (Kitchen)
The knife set is ok, but no great deal. Worse I had the knife set about 6 months and the handle of the larger knife came loose. It has a limited lifetime warranty so I called the company and they indicated they would replace it. I followed directions for the return - that was on 24 May. After much run around and many e-mails from customer service I have finally given up on ever seeing a replacement.
Better to spend your money with a local retailer where you will have a better chance of getting some decent warranty service.
11 of 12 people found the following review helpful:
4.0 out of 5 stars
Great Knives w/Great Handles,
By
This review is from: Furi Rachael Ray Gusto-Grip 3-Piece Knife Set (Kitchen)
These are my first real knives. I've been using them for about six months, and I LOVE them. They chop like a breeze, and the silicon handle doesn't slip even if your hands are covered with oil. The silicon is also applied such that food cannot get between it and the bolster or heel.
With all the use they've seen after six months, they are now in need of professional sharpening. Other than that, I hone them every time I use them and make sure to wash and wipe them after every use. Wiping does leave marks on the blade but doesn't seem to affect cutting ability. I've really enjoyed mine.
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