I purchased the Pink Grey Rain boots for my daughter for Christmas. She loved them, but wasn't able to wear them until March, when the snow stopped and the rain started. The heel on one of the boots tore straight up about 4 inches! It looks as if they were cut (maybe by a sharp object) before she received them. She didn't realize it at first, until her feet started getting wet. She tried duct taping them (lovely), but that just didn't work - and she shouldn't have to. I contacted the company about the problem and requested an exchange. The person responded immediately and said she would have to check with a supervisor since it was over 30 days. She also wanted to determine if the product was in stock. I never heard back from her. I emailed again requesting a response. None received. I've thought of just shipping them back so they can see the poor quality that was received, but I don't really want to invest the shipping costs when it's likely I won't get a response. I'd just say - DON'T CHANCE WASTING YOUR MONEY WITH THIS COMPANY! I wasted $40 and will now buy my daughter rain boots elsewhere.