Raise the Bar and over one million other books are available for Amazon Kindle. Learn more
Buy New
$19.90
Qty:1
  • List Price: $26.00
  • Save: $6.10 (23%)
FREE Shipping on orders over $35.
In Stock.
Ships from and sold by Amazon.com.
Gift-wrap available.
Add to Cart
Want it tomorrow, April 17? Order within and choose One-Day Shipping at checkout. Details
Trade in your item
Get a $3.24
Gift Card.
Have one to sell?
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more

Raise the Bar: An Action-Based Method for Maximum Customer Reactions Hardcover


See all 6 formats and editions Hide other formats and editions
Amazon Price New from Used from Collectible from
Kindle
"Please retry"
Hardcover
"Please retry"
$19.90
$14.52 $14.85
Paperback
"Please retry"
$51.05

Frequently Bought Together

Raise the Bar: An Action-Based Method for Maximum Customer Reactions + Running a Bar For Dummies + Start and Run a Money-Making Bar
Price for all three: $50.07

Buy the selected items together

If you buy a new print edition of this book (or purchased one in the past), you can buy the Kindle edition for only $0.99 (Save 83%). Print edition purchase must be sold by Amazon. Learn more.


Big Spring Books
Editors' Picks in Spring Releases
Ready for some fresh reads? Browse our picks for Big Spring Books to please all kinds of readers.

Product Details

  • Hardcover: 256 pages
  • Publisher: New Harvest (October 8, 2013)
  • Language: English
  • ISBN-10: 0544148304
  • ISBN-13: 978-0544148307
  • Product Dimensions: 9.2 x 6.4 x 0.9 inches
  • Shipping Weight: 15.2 ounces (View shipping rates and policies)
  • Average Customer Review: 4.6 out of 5 stars  See all reviews (111 customer reviews)
  • Amazon Best Sellers Rank: #5,109 in Books (See Top 100 in Books)

Editorial Reviews

Review

"A fascinating and practical guide to what actually makes a bar into a great bar (and much can be applied to any service business). Jon doesn’t present ‘canned’ answers, he provides a way of methodically evaluating and challenging every aspect of what lies behind a great bar. He seamlessly blends data-backed insights with hard earned experience to create a template of how to construct a plan for success. It is so refreshing to read something which doesn’t present standard answers to non-standard issues." —Nick Shepherd, CEO Carlson restaurants/TGI Fridays

"When I was young and still learning the nightclub and bar business, I always went to Jon’s seminars and learned so much. Jon Taffer really had a big impact on me and my success and I still think of things he taught me. This book can do the same for you. It’s fun but make no mistake, Jon is all business as he fills the pages with great stories, practices and his proven formula for success." —Jesse Waits, Managing Partner of XS Nightclub, TRYST Nightclub, Botero Restaurant, Las Vegas

About the Author

JON TAFFER is chairman of Taffer Dynamics (www.tafferdynamics.com), president of the Nightclub & Bar Media Group, and host of Spike TV's wildly popular Bar Rescue.


More About the Author

JON TAFFER is the chairman of Taffer Dynamics and President of the Nightclub & Bar Media Group. He's an industry expert, management guru, and the television star of Spike TV's Bar Rescue. With close to three decades of hands-on experience, Jon is a two-time winner of the Bar Operator of the Year award.

Related Media


Customer Reviews

This was an easy read, but still very informative.
George
I like reading this book as well as watching Jon Taffer on Spike TV in Bar Rescue.
Stephen Banks
I highly recommend it to anyone who is in the bar or restaurant business as well.
Apollo C. Vermouth

Most Helpful Customer Reviews

32 of 36 people found the following review helpful By D. Cutter on October 9, 2013
Format: Kindle Edition Verified Purchase
So, I do not think that Jon Taffer is the world's best restauranteur - BUT anyone studying business should read this book. All too often we see a ivory tower idea behind business decisions, while Job lays out pretty clear objectives. Do I think he is right all of the time? No... but he maintains a strategy which more business schools should focus on.

This is a good read (and if he actually wrote it as opposed to a ghost, he is a more articulate writing than I would have guessed). Do not go out and think that he is teaching you how to run your business... but listen to his ideas and customer focus, very important lessons in how this all works.

Well worth the money.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
17 of 19 people found the following review helpful By Walt Boyes VINE VOICE on October 10, 2013
Format: Hardcover Vine Customer Review of Free Product ( What's this? )
This book nails it. John Taffer is smart, funny, and quite seriously devoted to helping people learn how to do customer service, especially in the bar and restaurant industry. His show, Bar Rescue, made me a fan. This book made me a student. Taffer's persona on the show is not the real, thoughtful, intelligent man who wrote this book. I understand his show method, because I am also a student of Milton Erickson's "sudden therapy." Taffer, if you will pay attention, will show you how to not screw up.

His principles are basically no-brainers. They include giving your customers what they want, providing attentive service, and paying attention to what's going on.

If you want a good look at the business of running a bar or restaurant, this is the book for you.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
8 of 9 people found the following review helpful By dlowe888 on October 24, 2013
Format: Kindle Edition Verified Purchase
While we all know the reality shows are made primarily for entertainment, I have made some mental notes about the lessons learned from watching the shows. When I purchased the book, I was eager to find out what wisdom Jon could share from all those businesses he tried to rescue and how closely my notes come to coincide with those nuggets of wisdom.

I was pleasantly surprised to find that many things Jon discussed in the book are consistent with what I learned from the shows. I think his advice can be helpful not only to the bar business but also to other types of business. The recommended business practices in the book resonate well with me.

While customer reaction and standard management are crucial, the book also emphasizes the importance of hiring solid employees who will fit well with your business and help everyone succeed. Although some interactions in the shows sometimes can get a bit superficial in front of the cameras, overall, I am convinced that Jon's recommendations in the book are solid and actionable.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
5 of 6 people found the following review helpful By Sheri on October 22, 2013
Format: Hardcover Verified Purchase
Excellent book, couldn't have been better. You almost feel at some points in the book John Taffer is personally there hahaha yelling about something- you can definitely feel his passion for what he does, and the BEST part is- it's AWESOME info! Easy read. Gives the reader not just rules but a background to why things are set at a certain standard and it makes sense. I will never pour sideways from a water pitcher again. EVER.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
2 of 2 people found the following review helpful By Brian B. on November 17, 2013
Format: MP3 CD Verified Purchase
Excellent book on leadership and all aspects of bar operation. No fluff, great viable and efficient content. Very impressed with the book thus far and very satisfied with my purchase. Highly recommended.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
Format: Hardcover Vine Customer Review of Free Product ( What's this? )
If you are looking for ways to improve your business and to improve in the competitive environment, textbooks written by academics are the norm. They have their strengths and weaknesses, but this book, written by a practitioner is a welcome reprieve. He explains what works for him and how it can be applied to your business. This book is a combination of data rich research and his own experience, making it the perfect way to learn about improving your service-industry enterprise. His lessons are broad enough that they can be applied to small operations, huge ones, and everything in between.

I'm not saying that ivory tower textbooks are not useful and beneficial, to broaden your thinking and improve your business's performance. "Raise the Bar" takes a different approach and I found it better and more useful for me.

I recommend this book.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
2 of 2 people found the following review helpful By Antigone Walsh VINE VOICE on October 31, 2013
Format: Hardcover Vine Customer Review of Free Product ( What's this? )
Customer satisfaction is key to success in any service business. The author, who helps struggling bars succeed, has written an entertaining and informative book. His method is less than earth shattering but provides solid, practical advice. If you've ever watched the author's show or really any of the rescue shows, from Kitchen Nightmares to Restaurant Impossible, the problems seem so obvious and the owners so oblivious. But lack of planning, unrealistic expectations, lack of experience and capital can spell disaster. This book is part cautionary tale and part how to manual. It is an easy and entertaining read sure to enlighten owners and patrons. Recommended.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
2 of 2 people found the following review helpful By J. Haggard TOP 500 REVIEWERVINE VOICE on October 23, 2013
Format: Hardcover Vine Customer Review of Free Product ( What's this? )
Taffer does a great job on his show turning bars around, and what you get in the show are snippets of what makes a business good. This book fills in the gaps, don't get me wrong it's a lot of the same info you hear on the show, but it also goes more in depth in some areas explaining really that customers are king. They are the boss, and you must do what you can to give them a great experience while staying profitable.

The book covers everything from how you act and react to how you setup your establishment. It's really a great book for anyone that is a fan of Bar Rescue, is in the service industry or wants to understand business and human behaviour.

My mom actually owns a wine bar and I plan on sending her a copy of this book, I think she would enjoy reading it and pick up some good tips from it.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again

Product Images from Customers

Most Recent Customer Reviews

Search
ARRAY(0xa23add5c)

What Other Items Do Customers Buy After Viewing This Item?