Customer Reviews

Randall's Practical Guide to ISO 9000: Implementation, Registration, and Beyond (Engineering Process Improvement Series)

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My boss and I took on the ISO9000 registration project for my company with very little prior knowledge or experience with the ISO 9000 standard. The President of our company didn't think we could do it. There were two other failed attempts. Little did he know, we were armed with Richard Randall's no nonsence book. We scrapped the existing quality management system, and started from scratch. We certified 3 buildings with 250 employees in 4 months thanks to Richard Randall's book. Our ISO auditor has called our quality system one of the top 2% he has seen. I highly recommend this book.

I was assigned to shepherd a manufacturing plant to ISO-9001 registration. Randall's Practical Guide helped me understand the elements of the ISO-9000 standard, and translate them into a practical, functional quality system. Our plant passed the registration audit on the first try. As long as I'm in the quality field, Randall's Practical Guide will be one of my main references.

If you are looking for a book that provides practical guidance and helpful examples for implementing an ISO 9000 Quality system... this is the book. We used it to develop our system and passed our certification audit the first time. We continue to use it as a reference for refining and improving our quality system.

This book gave me an overall detailed look at ISO 9000 in a quick to read, easy to understand format. A great place to start as well as a wonderful reference tool.

The book was listed as "new" and when it arrived it actually was new! It was received wrapped carefully and in perfect condtion. Since it was to be presented to a co-worker as a gift, that was very important. It also arrived sooner than anticipated. Thank you for an excellent purchase experience.Randall's Practical Guide to Iso 9000: Implementation, Registration, and Beyond (Engineering Process Improvement)