I never received my books, so i complained, below is the excellent service i got in 6 hrs:
I'm sorry your shipment was lost in transit. I've placed a new order that's listed below. We'll ship it to the same address as soon as possible. I've also upgraded the shipping method to Expedited International Shipping at no additional charge.
Order Number: 102-2322909-4497033
Estimated Delivery Date: Between June 17, 2010 and June 29, 2010
To ensure your replacement order isn't held up by delays in customs, I created the replacement order with charges and refunded your original order. The charge for this order is $75.17, and the refund is in the same amount. Both the charge and refund will be applied to the credit card used on the original order; the refund will appear in the next 3-5 business days.
We look forward to your next visit.
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