Customer Reviews

Raving Fans (The One Minute Manager)

5 star:		(3)
4 star:		(0)
3 star:		(1)
2 star:		(0)
1 star:		(1)

 

 

This book claims to teach readers about great customer service. Unfortunately the examples of great customer service in the book are made-up companies that would not be in business if they really existed. I'd much prefer to read about the customer service practices of real organizations that are renowned in their field, like Nordstrom, USAA or the Ritz Carlton. (Or Amazon!)

Read the book. Absorb it and use the ideas - You will move forward in your work. It will change the way you view your workplace. It will change the way you do business. It will change your expectations. This one is NOT a keeper. It is to share. If the world worked this way more often... we'd all be happier.

Every manager/leader should have this book along with Gung Ho. Without customers, you don't have a buisness. I have half a mind to buy this book for buisnesses that have poor customer service! Great ideas and motivational tools. Highly recommend!

I have my own copy of the book, I prefer the hard cover. I loved it so, that I wanted to share it with a co-worker. I think it finally arrived last week. I had lost track it, it seemed like a month passed, my co-worker began to wonder if I was telling the truth about placing the order.
I would have just let it go. but as long as you asked for a review. The feedback is that it was extremly too long to wait. Typically I would have gone to the store to purchase instead of waiting.

Definitely worth reading for a fresh perspective on any kind of customer service. (We're in software.) Fresh, not rehashed ideas.