This book is well worth the hour or two it will take to read.
When I finished reading this book, I said to myself... "Really, this whole book was just some silly story about places and people that are made up?!?".
Raving Fans by Ken Blanchard is an awesome book for anyone who has a business that would benefit from improved customer service.
We are a heating & air conditioning service company in southwest Missouri. I recommend this book for anyone who interacts with customers on a daily basis. Read morePublished 4 days ago by David Alexander
TERRRRRRRRRIBLE. NO...just NO. I made myself sit through it all, but I it was painful. Cheesy voices, obvious lessons, nothing valuable about this. Sorry, next.Published 22 days ago by Alexandra Asselin
I have been picking up some old books lately and reviewing them to see what I missed or what I needed to review as a refresher. Read morePublished 2 months ago by James L. Poling
Every business needs to put their employees through this book. It's a must for employees to be successful. It has helped our business tremendously.Published 3 months ago by chatz
Loved this book revamped my office after reading. It will change your life, I highly recommend this book for a must readPublished 3 months ago by Alicia
It's a very good book. Customer Service Agents must read it to always create raving fans and not only satisfied customers.Published 4 months ago by Ernesto Castro
This content is just a repetition of material which exists in thousands of places. I love Blanchard but there is nothing original here, apart from the layout - his usual "quick... Read morePublished 4 months ago by Glynis G. Ross-munro