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Raving Fans: A Revolutionary Approach To Customer Service (Hardcover)

by Ken Blanchard (Author), Sheldon Bowles (Author) "Panic. Palpitations and Panic. He was aware of sweaty palms and cold feet as he wandered around his new office, the Area Manager's office..." (more)
Key Phrases: third secret, magic secret, second secret, Area Manager, Raving Fans, Fairy Godmother (more...)

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