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on February 18, 2013
Customer service is the key to any success. This book is a excellent reminder as to why one should never forget this lost art. This book will provide you with key Ingredients to providing excellent customer service.
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on June 17, 2004
I really enjoyed reading this book. It is an easy read and contains some great fundamentals on providing excellent customer service. Readers who enjoy this book may also enjoy reading Time Management is an Oxymoron.
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on August 6, 1999
This book -- written in parable form -- is not only a fun, easy read, but is also a valuable reminder of the power of each individual to profoundly influence customer experience and satisfaction. I highly recommend.
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on January 19, 2013
One of the best books on customer service/client experience I know. Take care of the client and add value and Katie bar the doors for your business. Buy this book and follow the three rules and you're on your way.
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1 of 2 people found the following review helpful
on April 28, 1999
A major problem with most books on management processes is that that do too little to focus on how to make large amounts of progress beyond what is now done. RAVING FANS is a big success in providing you with simple instructions for making large strides toward achievable perfection. Imagining perfection is a critical first step to improvement, yet most people have never thought about what that could mean. Then testing that perfection with customers (and potential customers) must be done to be sure that there is a valid opportunity, and to be able to understand customers' ideas about achievable perfection. Then attaching the idea of continuous improvement toward that vision is also valuable, and useful. There are plenty of practical tips about how to do each part, which is key to making this book so valuable. One of the reasons that I enjoy writing reviews about books on-line is that I can find a RAVING FANS that agrees so much with my own perspective and research. This book will quickly get you past your Psychology of Disbelief, Bureaucracy, Procrastination, Communiation, and Ugly Duckling stalls. Good for Ken Blanchard and Sheldon Bowles . . . and good for you, too!
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on March 22, 2014
This book explains the difference between satisfied customers and raving fans. It is a must read for any business owner. I have used it in various speeches--and always recommend my audience get the book!
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Ken Blanchard has written or co-written a number of sales training books. I gave this book to our CEO concerning what we might need. I've been giving this book away for years and will for years to come.
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on December 1, 2013
Adding this type of book to my library all the time as they are often a recommendation from someone at work either a co-worker or coach. It's the type of thing you can read over and over as a refresher.
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on July 1, 1998
If you've ever wondered how to enlarge your sales force, read this book. Written in simple, alluring anecdotal language, this book is a must for anyone who strives to increase their sales productivity.
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on March 25, 2014
This book challenges your normal business practices and shows again and again that just satisfying your customers isn't good enough. This book requires thought and action...Is your business worth it?
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