Top critical review
13 of 20 people found this helpful
Not so great...
on February 16, 2011
When I first received these glasses, I was pumped! They fit my face great, and seemed to be of nice quality. That is until day 2. The arm of the glasses broke off for no apparent reason. I immediately contacted the warranty division, and they told me to send them in and pay $12.50 (not incl. the cost to ship). That was not an option seeing that I only had the glasses in my possession for 2 days! I then contacted the merchant (not Amazon), and they sent me a brand new pair! Everything was great again. Until several months later when my glasses fell off of my countertop. It was not a substantial fall, maybe 3.5-4 ft. The lens shattered! I sent it in to the warranty division, along with my $12.50, and hoped for the best. I just received a letter stating that it was not due to quality of workmanship and as a courtesy to me, if I pay an additional $20 they will replace my glasses for me. I am so incredibly disappointed with Ray Ban (Luxottica), and their refusal to stand behind their warranty. If, in fact, my glasses did not break due to quality of workmanship, does that mean that they simply manufacture cheap sunglasses? I certainly hope not, but I am beginning to think so. I have a pair of cheap sunglasses from Target that my toddler played with regularly until my Ray Bans broke for the second time. They show no signs of breaking or wear and tear; they have now become my back-up pair. Shouldn't Ray Bans be held to a higher standard than sunglasses from Target???