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Most Helpful Customer Reviews
7 of 7 people found the following review helpful:
4.0 out of 5 stars
Leaked at the end of the season; lack of customer service.,
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This review is from: Ray Padula RP-SRSP 8-Pattern Series R Advanced Functionality Hose Nozzle (Lawn & Patio)
I bought this product in June/July of 2009 based on its lifetime satisfaction guarantee and it's easy turn on/off function for my parents. Functionally speaking, it was quite easy to adjust the spray nozzle and use the on/off switch on this product. However, at the end of the season it began to leak all over the person holding the spray. We took good care of this product, did not leave it on the garden floor and always hung it back up with the hose when finished with. I will give their customer service line a call now and see what they can do for me! Disappointing that this product did not live up to my expectations as desired. Aside from this leakage problem, I would have given this nozzle a perfect score.
UPDATE 5/3/2010: Terrible customer service! First, I phoned them at the number provided on their website and left a message. No one called me back. So the following week I emailed them (at the address provided on the website) and they responded 2 days later saying they would replace it. The e-mail was nice/professional. They provided me with a tracking number and said I would received it a couple of days later. It has been almost 3 weeks and I still never received it! I have e-mailed them about 3 or 4 times already, very politely wondering where it was, and mentioning the the UPS tracking no. said it was not received by UPS yet. No response. I am very put off by their lack of communication. I will never buy from them again!
7 of 8 people found the following review helpful:
4.0 out of 5 stars
Great Item,
By
This review is from: Ray Padula RP-SRSP 8-Pattern Series R Advanced Functionality Hose Nozzle (Lawn & Patio)
I originally loved this sprinkler head but it started leaking within 2 months of use and I treated it with kid gloves. I tried a new washer to control the leak between the hose and the attaching end to no avail. I even got a new hose but it still leaks like crazy so I can not use it without getting totally drenched. I am very disappointed with this product and would not recommend it to anyone!!! :~(
1 of 1 people found the following review helpful:
1.0 out of 5 stars
Non existent customer service,
This review is from: Ray Padula RP-SRSP 8-Pattern Series R Advanced Functionality Hose Nozzle (Lawn & Patio)
Nozzle lever broke within one season. You can't call them as their published number rolls into a "mailbox full" recording. Emails go unanswered. I would not buy a another product from this company.
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