Most helpful critical review
29 of 41 people found the following review helpful
Great Idea, Defective Product
on January 12, 2011
I'd been reading reviews about this headset for a long time, and after going through a very long stream of Logitech USB headsets, I finally decided to pony up for "the best".
The audio quality is excellent. The 7.1 virtual surround sound is surreal, and the sound is better than a lot of moderately expensive true 7.1 speaker systems.
The headphones themselves are extremely soft and comfortable, encompassing my whole ear, instead of winding up hitting the edge of my ears (irritating because I wear piercing studs). The weight is negligible, but the workmanship seems solid. Another thing I noticed is how the wiring is cloth braid covered, so that it seems less likely to curl up around itself, making you have to unwind it every so often.
The problem came up when I tried to talk to my fiancee across town with Ventrilo. The quality he was getting from my microphone was so poor that it hurt his ears. It was full of static, and I was barely comprehensible. Ventrilo worked fine a few minutes earlier with my old headset. I tried playing with the mic sensitivity settings and levels, changing vent settings, windows settings, all to no avail. I do have Win7 64 bit, but I immediately did the firmware update that was recommended to fix microphone issues. Still did not help. We also tried TeamSpeak, Skype, and MSN Messenger voice chat to make sure it wasn't something with the Vent server. His voice came through as though he was right next to me, but no matter what we did on my end, I sounded horrible to him, and others.
The only other problem I have with this product, which I can work around, is that the cord from the USB adapter to the control box is longer than the cord from the control box to the headset itself, which means I have to have the control box sitting in my lap most of the time. I think it would be better if they reversed that, so that I could set the control box on the desk, or on top of the computer, and have the longer cord going to me.
I have sent in an exchange order with Amazon, and I'm hoping that this was just a one off defective item. If it weren't for the problem with the microphone and the tiny inconvenience of the control box (which I'm willing to deal with), this is the best headset I've ever had.