223 of 248 people found the following review helpful
on October 4, 2012
The product is great. I loved the mouse. It worked for about 6 months, and then the mouse died. Naturally, I called razr support. The first 2 people I talked to did nothing but read from a script, and either refused to acknowledge my statements, or did not understand what I was saying. They kept telling me to try and update the firmware for the mouse even after I tried to explain to them that the device was not powering on. When I plugged it in and ran the firmware utility, the utility didn't recognize that a mouse was attached. After almost an hour of convincing them that I had tried it on multiple computers (and even swapped cables with my roomate who has the same mouse) the problem persisted. Forgive me for being a child of logic, but when you have 2 identical devices, and 2 identical cables, and one works with both cables, and the other doesn't work with either... IT'S PROBABLY NOT MY COMPUTER.
After almost an hour of smashing my head against their tech support, they finally gave me a case number and told me to email some information to their tech support along with a proof of purchase. I sent them the pertinent information, and included my Amazon Order details and Invoice in pdf form as a proof of purchase. They replied after a few days telling me that an invoice and order page is not enough of a proof of purchase. I replied with a screenshot of my bank statement showing the transaction number from amazon on the same day of purchase, along with camera pictures of my mouse next to my amazon history page. It has now been almost 2 weeks and they refuse to acknowledge my inquiries as to what the status of my RMA is.
5 stars for the product, -4 stars for support. If you're like me and need the side pad for gaming, go with a competitor product. At least if it breaks, you might get a new one from someone other than razr.
104 of 115 people found the following review helpful
on August 8, 2012
First - Amazon has been excellent in its customer service and managing refunds/exchanges for this product. This review is reflective of the product/manufacturer and not of Amazon.
There are few wireless gaming mice available which have buttons in useful locations and with reasonable battery life. This mouse is excellent...except for the fact that I keep receiving defective ones. After 3 mice with 3 different issues I'm...well...done with this product. Razer appears to have invested a significant amount of energy and cost into their packaging and cut corners on quality control and the manufacturing process. Also - Razer technical/customer support is...er...sub-optimal. I've actually received better customer service from my Cable company and from AT&T...companies that generally aren't known for their stellar support systems.
Here is my personal Razer Epic mouse saga over the past 2 months or so:
- Out of the Box: worked fine
- After just about 30 days the mouse "died"; no lights/no response.
- Returned to Amazon and exchanged.
- Out of the Box: worked fine
- After about 3 days all the lights on the mouse went out.
- Returned to Amazon and exchanged.
- Out of the Box: After the mouse has been in use for about 1 minute it stops responding/moving the cursor on the screen.
- Returned to Amazon for refund
Each of these mice were tested in the following ways to try and rule out a compatibility issue/glitch:
- With and without the Razer driver installed
- USB port in the computer and in a powered USB hub
- Wireless and with the recharging cord connected
- On two different computers - one with Win 7, one with XP
Even if you do get lucky and your mouse works out of the box I would be very concerned about whether it will fail after the Amazon return period (in which case you would need to deal with the wonderful Razer support team). If you examine the reviews for this product you will find they are a mixture of reviews on the "old" (previous version) and "new" (current version) of the mouse. The "old" reviews tend to be very positive with few customer issues; the "new" reviews tend to be less positive and indicative of quality/manufacturing problems.
65 of 76 people found the following review helpful
on September 12, 2014
Worked fine but after 8 months the wheel started acting weird, when I scroll I get random scrolls to the opposite side.
My 10$ Microsoft mouse served me for 5 years and still works like a charm.
I did a search and found the same problem with "Razer Deathadder" ones.
I was planing to buy a "Razer Blackwidow" keyboard but now I'm considering Corsair K70 because this mouse is the last Razer product I'll ever get.
104 of 129 people found the following review helpful
on July 17, 2011
I purchased this mouse through Amazon a couple of weeks ago looking forward to this mouse's potential. However, I've gone through 2 of these mice over the past two weeks. They both worked for 2-3 days, then all of a sudden the buttons do not click unless held down for 2-3 seconds. And once the clicking problems started, the lights on the mouse stopped working. I tried reinstalling and flashing the firmware with the latest files from Razer Support to no avail. I find it hard to believe so many people have the same problems with this mouse for it not to be a manufacturing problem.
Great ergonomics. I like all 3 of the grips and the side buttons. It seemed like the perfect mouse.
Wish I had trusted some of the negative reviews on this site and avoided this mouse altogether. I'm awaiting my third replacement mouse...praying it works as intended. I believe Razer has bad quality control in the development of this mouse. They need to develop new firmware/drivers or some other solution. Many others have the same problem I do. Buy at your own risk!
15 of 16 people found the following review helpful
on November 26, 2014
I love this mouse! I use it for League of Legends..all the keys/buttons are programmable and you can make the mouse whatever color you want. It's really comfortable too.
13 of 14 people found the following review helpful
on December 20, 2014
I had the original naga which broke after 1yr+ of use; due to infamous double click issue.
Seeing that there is a discount on the naga (sale at 43.99), i giving the naga the 2nd chance.
As compared to the original naga, i can feel and see a few difference being made.
The 1 to 12 numpad on the naga now uses mechanical switches, which gif the satisfying click sound when pressed.
The feel of the naga 2014 is more rough and more matt design. The mousefeet are much bigger than be4.
The quality of the naga 2014 is still top in the industry.
However, i believe the rubber on the side of the naga will be problematic in the future, unless they change the material use.
As it is the same material use for the scroll wheel in the original naga, it becomes stick after 2years+ of usage.
Overall a great product and a great price (43.99).
A follow up review will be made, after 2 years, to give the final star on the possibility of double click issue and sticky rubber issue.
I really hope that razer has improved them-self to build long lasting product, rather than just cool product.
9 of 10 people found the following review helpful
on March 12, 2014
It's a high quality mouse with lots of buttons. I'm pleased with it.
After several years of enjoying my original Razer Naga, and many millions of abusive clicks later...I finally wore out out the left click button. I had become quite addicted to my Naga!
So I picked up one of these 2014 models to replace it.
The quality of mouse is excellent...so if it fits your hand and mouse style well...the device itself should not disappoint. The Naga is typical of nicer gaming mice in that it has the usual shielded/braided USB cord with gold plated contacts. It can work straight out of the box with no added software (the buttons and scroll wheel will be a standard 1-5 and the side key-pad acts like the 1-0, -, and = sign on the top row), but to get the most you'll want to go to the Razer Web Site, download, and install Razer's Synapse software.
Synapse does require you to register the device and set up a simple account on Razer's servers. It provides the tools needed to customize the tracking of the mouse, and it also allows universal assigning of the various buttons and wheels on the mouse. You also get tools for building timed or untimed macros, and quite a few interesting options to tie multiple Razer devices together in a more seamless fashion (I.E. binding a key-map change on a Razer keyboard to a button on the mouse, or vice verse). Synapse also provides optional custom add-ons with extra abilities and in game UIs for some popular MMO games (like World of War Craft). Synapse also provides optional online cloud storage for your configuration profiles, which can come in quite handy if if want to use the mouse on different computers, or have lots of users sharing a machine (they can each set up their own cloud management space so the mouse is tailored to each user of your PC simply by logging into Synapse under their account).
While some don't like the registering an account, and cloud aspects of Synapse I personally find it offers far more pros than cons. First, I always register my devices anyway, as that's generally step one to getting good warranty coverage with ANY product. Next, it is NOT bloated spyware that thrashes and shares personal info, or that gets in the way...the purpose is simple...to check for the latest updates, and to offer more abilities and functions to the end user. Once registered the software can easily be forced to stay offline with one click, so it is zero problem to opt out of auto updates, cloud storage, or to use the software without being connected to the internet. Finally, it offers quite a few features that to me, are a very welcome addition, such as the optional online cloud storage (on a family PC, it really removes alot of headaches for me...we can all have our own profiles and as sysop, I don't have to worry about losing them if the system crashes or has to be updated. If a friend uses my rig...all s/he has to do is login to his/her Razer account and presto...they have their favorite configs for ALL the Razer gear I have attached).
Compared with the original Naga...
It lights green instead of blue.
I like the finish better than the original Naga. The 2014 has a more textured feel.
I like the side buttons better than the original...these are more mechanical and have a bit of a click to them.
The tracking sensor technology is much improved and far more configurable than the old Naga (and it was already quite good).
The new scroll wheel adds some rocker switches (left right scroll...programmable to whatever you want of course, or even disabled if desired), and there is a change of position for buttons 4 & 5 to the center of the mouse. The scroll wheel is also positioned further back in a way that is better for index finger use as a wheel, but less comfortable (for me) as a third button for the middle finger. These are pretty radical changes from the previous Naga, of which I think I'll get used to in time. Really it depends on the game I'll be playing...in some cases I like the new version far better, and in others I wish I had my old Naga back.
For the most part, I think this new Naga design will better fit daily use, as well as 'most' games I've thrown at it. As an MMO mouse...yep, for me, the new 2014 layout is better. I do have a couple of games (console ports like Batman and Assassin's Creed) where I'd rather have that third button (under the scroll wheel) better positioned for middle finger presses like the old Naga. In this respect, I guess it's just a trade off...the new design offers far more, but for a few games it'd be nice if the scroll wheel was further back like the old Naga (games where you'd like to have a mouse button under the tip of the middle finger).
On the position of the scroll wheel...it's really good, don't get me wrong. If I had not grown so used to the old Naga, I'd never have noticed! I probably would have played games a bit differently to begin with...and put those functions elsewhere on the mouse and just learned the game that way. To try to clarify with words the difference...on the 2014, the wheel is further back towards the palm of the hand...the position is prime to flick the wheel with the tip of the index finger, while in the original Naga, it was further forward on the mouse, away from the palm, and directly under the tip of the middle finger.
This means that on the 2014, when your hand is positioned in a way that you can reach all the side-keys, the ring finger rests most comfortably in a comfort groove at the side of the mouse, and the wheel falls under the second knuckle of the middle finger if you want to shift it over to use the scroll wheel (In a few console port games like Batman Arkham City, I used to keep the ring finger on the #2 right mouse button, and the middle finger on the scroll wheel for three across clicking). In short...the 2014 model's wheel is set up to be used by the index finger, where on the old Naga, it was more suited to switch between either index or middle finger use. Of course you can still use the middle button with the middle finger...but for me, it'll take some training to get used to it being under that knuckle instead of the finger tip.
For me at least...this mouse discourages using all three fingers (index, middle, and ring) to click across the top of the mouse. On the bright side of this however...I've found that I get less wrist stress if I follow the design contours of the mouse and keep the ring finger out of the clicking equation, and there were only like two games in my collection where I initially 'learned to play the game' by relying on scroll wheel clicking anyway.
Buttons 4 and 5...
On both the original and the 2014 version, I find these buttons almost unusable for rapid use. On the original they are extensions of the left mouse button 1...way up on the front edge of the mouse. On the 2014, they are just under the scroll wheel, and are set too far back to use without pretty much taking your hand off the mouse (or really hooking the heck out of a finger). They are quite nice to have for assigning things like key map changes, resolution changes, heck, you could even put your audio volume controls on them...but don't expect to get much 'fast action' use out of these two buttons.
For me, the Naga 2014 does better with a higher hand position. I find I can't be as lazy wristed as I could with the original Naga (resting the palm flat on the table) and still reach all the side thumb keys. There is a fix though...I highly recommend a good wrist pad with some height under it so you can get to the thumb buttons faster, and with less stress. Just tune up the resolution so you don't have to move the mouse much...
If you're looking for a high quality gaming mouse with a ton of buttons, the Naga 2014 has it in spades.
Will it fit you? It is alot of buttons...so if you've never used this type of mouse before...it'll take some muscle training, and some trial and error to get what you're actually paying for in this mouse (lots of buttons). To me, it's well worth it...I really like both of the Naga designs I've used (Original and 2014 models).
10 of 11 people found the following review helpful
on January 10, 2015
This changed my life :)
33 of 44 people found the following review helpful
on February 3, 2011
The hardware is nicely built and has a solid feel to it. The charging station is heavy..you won't be knocking it over by accident.
The buttons have a nice feel and even with big sausage fingers I was able to just click one at a time. Determining where your fingers are and which button you're pushing will take some practice.
I happen to use both Windows and Mac with this Mouse every day. On Windows, I use it for work (web developer). I have setup Macros and Key Mappings that help me with common tasks (add a table skeleton, add common code snippets, etc.). This works great.
On my Mac, I play games with it, mostly. At first, I tried to map every single action to the mouse. This just didn't work well for game play. So now, I use a combination of the keyboard and mouse buttons. Only using about 6 out of the 12 buttons for things like Health Potions, Speed Potions, Mounts. I do find that clicking the bottom 3 (10,11,12) is a little bit of stretch when you're trying to also move your character around with the mouse.
There are options for profile switching based on the current application you are in. I have not tried setting this up, honestly.
There are some video tutorials available, and if you really want to get the maximum use out of your new fancy mouse, I do suggest watching them. Just check the Razer Naga Epic site.
The Mac Drivers seem just as good as the Windows Drivers, although you don't get all the flashy Configuration Screens.
One thing that is missing from the Mac side is the Firmware Updater. You cannot update the firmware from a Mac, as far as I know.
If I were building this, I would probably remove the bottom 3 buttons on the side and make the rest bigger, that's my only real issue.
4 of 4 people found the following review helpful
on April 22, 2014
I bought this mouse on a whim that it "may" be useful in MMO's and that even if it didn't work well it would still be an interesting novelty and surely it wouldn't actually replace my G9X, wow did I underestimate this fantastic mouse.
It beats my G9X in "almost" every way. It is larger so my hand rests on it much easier and I don't have to bunch my hand up at times, it doesn't slide around like the G9X, it has the same great responsive precision laser accuracy as the G9X "which is grade A great" which I did NOT think it would and is actually even more accurate and precise which just blew me away.
The weight is just perfect. It doesn't come with a weight system like the G9X, but then again it doesn't need it as the weight is perfect, seriously perfect and it doesn't slide around and isn't too lite or heavy, I found the G9X heavy even without any weight added. The finger rest on the right side is GREAT, but I wish somehow it could have a thumb rest on the left like the G9X, but I imagine that may compromise the side buttons and is a minor complaint. The texture is fabulous and doesn't even pickup grease when eating pizza!
The tactile side buttons feel dreamy, a joy to press and the various sizes make it much easier than I anticipated. I was pulling off 6 button combos in MMO's flawlessly with minimal effort, it's very natural and I think I may never go back to playing the old way, it just awesome. Also to note the braided wire on the mouse doesn't crimp like the G9X "a major issue"....thank goodness, that was really annoying, but this wire has more resistance and recoils way better.
One nod though overall I would have to give to the G9X is that the G9X still has superior left and right mouse buttons, but not by much, still plenty clicky but not perfected like the G9X which is a reference standard imo and the best thing about that mouse, though the Naga 2014 has a far superior mouse wheel by leaps and bounds as the G9X mouse wheel is just sorry overall. The middle buttons under the wheel are adequate though I would have preferred two tactile buttons above the side buttons that were also mechanical.
All in all this mouse way exceeded my expectations and is not only a cool innovation and idea, but is actually a very VERY good mouse overall and most definitely does trump the G9X, yes, it is better, which also surprised me.