Most helpful critical review
22 of 26 people found the following review helpful
Product feature misrepresented
on October 19, 2012
Read before you buy - Product feature misrepresented.
This model cannot be up-graded on the internet. No customer support for this model.
I bought the Autel / Maxscan VAG405 scanner (made in China circa 2005) because I thought I could use it on my 2004 Jetta and up-grade it on the internet for use on my 2007 Jetta. After I paid for the product I tried to up-grade it on the internet and I could not. I contacted the Amazon Seller Rep (who was very helpful) and he checked around for help and he said it could not be up-graged even though the packaging and product description said it could be up-graded. There are two email addresses for Autel given in the instruction booklet. Support@auteltech.com and Support@autel.us. The phone number for Autel.us is (613) 923-2620.
I tried to e-mail China. No answer for over 1 month. I e-mailed USA. No answer for 11 days. So I called them (USA). They said there is no support for this model. Also tried Contact@Autel.us. That worked but no support.