Readings in Total Quality Management (Dryden Press Series in Management) [Paperback]

Henri Costin (Author)

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Book Description

ISBN-10: 0030246113 | ISBN-13: 978-0030246111 | Publication Date: January 22, 1999 | Edition: 2

This one-of-a-kind text offers a complete overview of the dynamic field of Total Quality Management, which many analysts call the most important field of management study today. Used as the main text or as a supplement, it is ideal for courses in Operations, Organisational Behaviour, Human Resources or Management departments. The text combines representative readings by current leading figures in the field, as well as contributions from "founding fathers" and offers cutting edge approaches to TQM like Hoskin Planning and Quality Function Deployment. The comprehensive overview covers history, key concepts and real-world models. Features: * Combines representative readings by current leading figures in the field, as well as contributions from "founding fathers". * Offers cutting edge approaches to TQM like Hoskin Planning and Quality Function Deployment. * Comprehensive overview covers history, key concepts, and real-world models. * Includes Baldridge Award guidelines. * Chapter 3 provides students with seven quality control tools and seven management planning tools. * Chapter 7 presents an innovative approach to management-labour relations.

#outer_postBodyPS { display: none; } #psGradient { display: none; } #psPlaceHolder { display: none; } #psExpand { display: none; } This one-of-a-kind text offers a complete overview of the dynamic field of Total Quality Management, which many analysts call the most important field of management study today. Used as the main text or as a supplement, it is ideal for courses in Operations, Organisational Behaviour, Human Resources or Management departments. The text combines representative readings by current leading figures in the field, as well as contributions from "founding fathers" and offers cutting edge approaches to TQM like Hoskin Planning and Quality Function Deployment. The comprehensive overview covers history, key concepts and real-world models. Features: * Combines representative readings by current leading figures in the field, as well as contributions from "founding fathers". * Offers cutting edge approaches to TQM like Hoskin Planning and Quality Function Deployment. * Comprehensive overview covers history, key concepts, and real-world models. * Includes Baldridge Award guidelines. * Chapter 3 provides students with seven quality control tools and seven management planning tools. * Chapter 7 presents an innovative approach to management-labour relations.

Product Details

Paperback: 665 pages
Publisher: South-Western College Pub; 2 edition (January 22, 1999)
Language: English
ISBN-10: 0030246113
ISBN-13: 978-0030246111
Product Dimensions: 9.3 x 6.5 x 1 inches
Shipping Weight: 2.1 pounds
Amazon Best Sellers Rank: #4,830,208 in Books (See Top 100 in Books)

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› Visit Amazon's Harry Ivan Costin Page

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