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Real Business of IT: How CIOs Create and Communicate Value Hardcover – October 20, 2009


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Product Details

  • Hardcover: 218 pages
  • Publisher: Harvard Business Press; Gartner edition (October 20, 2009)
  • Language: English
  • ISBN-10: 1422147614
  • ISBN-13: 978-1422147610
  • Product Dimensions: 9.5 x 6.5 x 0.9 inches
  • Shipping Weight: 15.2 ounces (View shipping rates and policies)
  • Average Customer Review: 4.8 out of 5 stars  See all reviews (24 customer reviews)
  • Amazon Best Sellers Rank: #281,663 in Books (See Top 100 in Books)

Editorial Reviews

About the Author

Richard Hunter is Group Vice President and Gartner Fellow in Gartner Research, a division of Gartner, Inc., the world's largest technology research firm. George Westerman is a research scientist at MIT Sloan School of Management's Center for Information Systems Research (MIT CISR), which Ziff Davis named the world's "most influential IT academic research center." They are coauthors of the award-winning book IT Risk: Turning Business Threats Into Competitive Advantage.

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Customer Reviews

4.8 out of 5 stars
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Hunter and Westerman got this one right again !
Jean T. Arnell
I heartily recommend that all I.T. leaders read this book.
D. Hurdelbrink
This is a book that every IT manager or CIO must read.
Khaled Ismail

Most Helpful Customer Reviews

18 of 20 people found the following review helpful By Mark P. McDonald TOP 1000 REVIEWERVINE VOICE on September 25, 2009
Format: Hardcover
What is the business value of IT? This is a perennial question that dominates executive discussions. Many have sought to answer this question with fancy algorithms, consulting practices, benchmark data and other tools. However, the question is basic to IT so it should have a basic answer - right? Absolutley and fortunately Hunter and Westerman provide much of the answer in this book.

The Real Business of IT is a clear and focused look at the issue of IT value and the approaches to capture, communicate and increase that value. This book is unique in several respects. It is a book written for CIOs largely based on the experience of CIOs.

The book features extended practices from leading companies like McKesson, Intel, Freescale, Deltak and many others. Building on those sources, Hunter and Westerman explain a simple virtuous cycle for driving IT value. They illustrate this cycle with about a dozen concepts that CIOs can use tomorrow to change the way they talk about value.

Hunter and Westerman make good use of these resources creating a book that is filled accessible information. One of the ways they do this is through using analogies from outside of IT. This not only makes the ideas easy to understand but also it gives the CIOs stories that they can use to inform and educate their business peers about IT.

This book helps CIOs avoid common value traps that limit the view of IT's value in the enterprise. It then goes on to build the tools and techniques to demonstrate the value for money in IT, how IT helps run, grow and transform the enterprise, manage IT's unit costs, and other key concepts.

The book is tuned and intended for CIOs and IT executives, rather than business executives.
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7 of 8 people found the following review helpful By Raja Valiveti on January 4, 2012
Format: Hardcover
Approach suggested by Authors is basic commonsense, but definitely relevant, useful and practical, which many people miss out. However this could have been articulated in just a few dozen pages, perhaps as a main article in a magazine rather than a 200 page long book. Result is verbose text, with plenty of repetition and many needless references to what contemporary CIOs, CxOs told the authors or in magazine interviews. What would have helped is giving a set of structured/concrete Checklists/Benchmarks either directly or in the case studies to supplement the suggested value creation 'framework'.
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8 of 10 people found the following review helpful By Suzandeise Thome on January 10, 2010
Format: Hardcover
How do we fix IT's problems? Well, Hunter and Westerman gave us the answer: pick up more work! Yes, and it actually does make sense. Be responsible for MORE things and your success rate will increase.

This book is about how to really deliver value from IT. It is based on changing IT's mindset. You've probably read much on this topic before, but this book sums it all up and more. And it does have suggestions that can be readily applied.

Every manager in IT should read this book!
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2 of 2 people found the following review helpful By Khaled Ismail on June 19, 2011
Format: Hardcover Verified Purchase
This is a book that every IT manager or CIO must read. It discuss and explain the challenges of the relationship IT/Business, give concrete set of priciples and examples with useful recommendations on how to master the challenge and create and communicate value for and to business.It is written in a very clear, easy to read and understand language.
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2 of 2 people found the following review helpful By Ruckus on July 9, 2010
Format: Hardcover Verified Purchase
Gartner nailed this one. This book focuses on what is really important when running an IT organization. No wasted time talking about team building, SOA, or any other buzzwords of the day. It is all about driving business value, and doing the salesmenship required in the world of IT.
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1 of 1 people found the following review helpful By Amazon Customer on December 1, 2010
Format: Hardcover Verified Purchase
Hunter and Westerman do a great job defining what true value is to an IT shop. I wish CIO's would make their employees read this book as it provides an easy to understand perspective of how IT should understand value. Additionally he makes great parallels on why IT should change its perception of value relative to the rest of the organization. This book has helped my consulting firm make it easier for executives to understand value delivery. I recommend it for anyone wanting to have a seat at the executive decision making table.
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1 of 1 people found the following review helpful By Mauro Taschner on May 10, 2010
Format: Hardcover Verified Purchase
This book explains the real world of IT.
It shows the reasons for the generalized discontent with IT that afflicts most companies. More, it shows how to turn around the IT department and create a productive relationship with all other areas. It shows how to turn IT into a valuable asset, a prime mover, a fundamental tool for the evolution and growth of the company.
A very important reading for all IT executives, and also for the Non IT executives.
In a short sentence: it shows the true meaning of a good IT Governance.
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Format: Kindle Edition Verified Purchase
Ever since I read this book, I've been promoted twice and all my employees admire my confidence and excellent decision making skills.
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