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Real People, Real Crises: An Inside Look at Corporate Crisis Communications
 
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Real People, Real Crises: An Inside Look at Corporate Crisis Communications [Paperback]

Steve Wilson (Author), Luke Feck (Author)
4.2 out of 5 stars  See all reviews (4 customer reviews)


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Book Description

1886939527 978-1886939523 September 1, 2002
Real People, Real Crises takes readers behind the scenes to show how real men and women deal with the array of potential crises that impact organizations and corporations every day. Through a series of factual events ranging from product tampering to violence in the workplace, Steve Wilson weaves together a thought-provoking documentary that goes beyond the front-page headlines and crisis management textbooks.

It's a no-nonsense, commonsense approach to the subject of crisis management communications written by someone with first-hand experience.

Real People, Real Crises is a must-read for anyone whose business or organization might someday find itself facing a crisis of its own.


Editorial Reviews

Review

". . . a highly readable recap of communications crisis seen from both sides of the reporter's notepad . . ." -- Patricia Bryant, Dir. Member Communications, Nuclear Energy Institute, Wash. DC

"Executives who keep thinking 'it can't happen to me' should read this book cover to cover!" -- Stephen M. Shivinsky, VP, Corporate Communications and PR, Trinity Health, Novi, MI

About the Author

Steve Wilson learned about crisis management the hard way shortly after graduating from high school. He was working on a farm in Rush County, Indiana, when he managed to wreck the boss's tractor and found himself unemployed and forced to find a new line of work. His job search ended when he found an opening for a reporter at a weekly newspaper near Indianapolis. The job didn't pay much, it had long hours, but it sounded interesting and there were no tractors involved.

That was the launch of a career in journalism that later took him to Vietnam where he served as an Army combat correspondent and later to the campaign trails of American politics. He served as a political reporter for The Cincinnati Enquirer and won one of the nation's top awards for business and economic reporting while a reporter for Gannett News Service. He later joined the staff of USA Today and was chief of its Chicago news bureau.

He eventually traded in his press card for a career in public relations and in 1987, launched Wilson Group Communications, a consulting firm specializing solely in crisis management communications and media training.

His consulting work has taken him to nearly every U.S. state, as well as Canada and Mexico. Each year, he conducts more than 100 workshops and seminars across the U.S. and has lectured on crisis management at various universities and professional associations. He's authored scores of articles on crisis management and media response training for magazines and newspapers and has been interviewed as a crisis management specialist for publications ranging from Modern Healthcare to The Wall Street Journal.


Product Details

  • Paperback: 184 pages
  • Publisher: OakHill Press (September 1, 2002)
  • Language: English
  • ISBN-10: 1886939527
  • ISBN-13: 978-1886939523
  • Product Dimensions: 9.1 x 6 x 0.5 inches
  • Shipping Weight: 9.4 ounces
  • Average Customer Review: 4.2 out of 5 stars  See all reviews (4 customer reviews)
  • Amazon Best Sellers Rank: #2,007,258 in Books (See Top 100 in Books)

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Average Customer Review
4.2 out of 5 stars (4 customer reviews)
 
 
 
 
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5 of 5 people found the following review helpful:
5.0 out of 5 stars How people handle major corporate problems every day, October 12, 2002
This review is from: Real People, Real Crises: An Inside Look at Corporate Crisis Communications (Paperback)
Real People Real Crises: An Inside Look At Corporate Crises Communications by public relations expert Steve Wilson is an informed and informative documentary that reveals how people handle major corporate problems every day, from violence in the workplace to product tampering. Useful information and guidelines from those who have survived corporate disasters include tips on how to recognize a crisis, the importance of picking a good spokesperson, reputation management, and much, much more. Real People, Real Crises is very highly recommended reading for anyone charged with a corporate responsibility of responding to and dealing with unexpected and potentially disadvantageous events, whether external or internal to corporate operations.
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0 of 1 people found the following review helpful:
2.0 out of 5 stars Muddled Text, April 2, 2007
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This review is from: Real People, Real Crises: An Inside Look at Corporate Crisis Communications (Paperback)
This was not my favorite book on crisis management. One's time would be better spent reading Mitroff, Hurst (Crisis and Renewal), Barton, or Fink. It is written from a PR point of view and has some good common sense rules for dealing with the media, but that is about it. No new insights. No meaningful information on how to prevent a crisis. Read something else if you are serious about crisis management.

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0 of 1 people found the following review helpful:
5.0 out of 5 stars A great resource, September 24, 2002
By A Customer
This review is from: Real People, Real Crises: An Inside Look at Corporate Crisis Communications (Paperback)
Real People Real Crises is a great resource. The author does a wonderful job of showing what really happens in a crisis situation and provides great tips and strategies for crisis planning and preparedness. Highly recommended!
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