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The Real World Network Troubleshooting Manual: Tools, Techniques, and Scenarios (Charles River Media Networking/Security) Paperback – September, 2004


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Product Details

  • Series: Charles River Media Networking/Security
  • Paperback: 396 pages
  • Publisher: Charles River Media; 1 edition (September 2004)
  • Language: English
  • ISBN-10: 1584503483
  • ISBN-13: 978-1584503484
  • Product Dimensions: 9.4 x 7.4 x 1 inches
  • Shipping Weight: 1.8 pounds
  • Average Customer Review: 3.4 out of 5 stars  See all reviews (8 customer reviews)
  • Amazon Best Sellers Rank: #795,113 in Books (See Top 100 in Books)

Editorial Reviews

About the Author

Alan Sugano (Ranch Palos Verdes, CA) is the president of ADS Consulting Group Inc., specializing in networking, custom programming, Web development, SQI, server development, and ACCPAC Plus accounting implementations. He has spoken at various industry conferences and writes regularly for Windows & NET Magazine.

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Customer Reviews

3.4 out of 5 stars
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Most Helpful Customer Reviews

27 of 30 people found the following review helpful By Secrets & Lies on May 14, 2005
Format: Paperback
I just received this book from Amazon and was somewhat surprised by its contents.

For the first: this book spends quite a few of its pages to discuss scenarios not *directly* related to network troubleshooting.

For the second, many of the scenarios describe a problem that is specific to a particular vendor. I would have preferred content that was usable for networking issues regardless of vendor.

For the third, the problem scenarios or the solution descriptions may not bring anything new to your personal solution arsenal (unless you have very little experience in this field).

For the fourth, the book comes with a CD containing tools from SysInternals (such as Autoruns, Filemon, etc). Besides the fact that these tools can be freely downloaded from SysInternals web site, maybe more annoying is that the book provides no scenarios or advise on using these tools to troubleshoot problems. On the other hand, as an example, chapter 4 uses over 7 pages to list the Windows Recovery Console commands; the list seems to contain the same information that can be obtained using the HELP command inside the Recovery Console.

Some examples of the scenarios:

Chapter 3 (pages 45-91) deals with workstation troubleshooting. Example scenario:
- Problem Scenario "12" on page 88 (User is unable to install NAV Corporate Edition on a workstation): This scenario discusses the problem as occurring on a Windows 2000 with SP4. The solution: re-apply SP 4.

Chapter 4 (pages 93-158) deals with Windows Server troubleshooting; tools described in this chapter are the Windows Performance Monitor and Recovery Console.
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6 of 7 people found the following review helpful By Abeto Omeo on November 28, 2006
Format: Paperback
I couldn't agree more with Jarmo.

I would rename this book: "Things that may happen to you while running Microsoft Windows and certain applications on a networked environment"

Subtitle: "(not a Networking book)"
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6 of 8 people found the following review helpful By Harold McFarland HALL OF FAMEVINE VOICE on December 27, 2004
Format: Paperback
This is one of the very few computer troubleshooting books I have read that actually delivers on its promise as a real-world manual. The very first chapter set this book apart from most others by the excellent writing style and clear explanations. This first section covers the basics from how to approach the problem to the steps to take to isolate it and the methodology for approaching a workable solution. These are the specific methods and techniques that so many computer consulting companies use and wish they could find employees who know how to follow it. Although it is a Windows centric book this part on troubleshooting methodology applies to all operating systems and software.

After the overview of how to troubleshoot a problem, the book goes into specific scenarios with both examples and cookbooks on how to resolve the problem. Areas that get their own chapter include network printing, workstation troubleshooting, server troubleshooting, SQL Server troubleshooting, Exchange Server troubleshooting, wide area networks and IP Routing, wireless networking, firewall troubleshooting, and virtual private networking troubleshooting.

This book provides specific tools, specific techniques, and details on how to interpret the results. When a printer prints garbage, when servers disappear from the network neighborhood, when shared network resources suddenly disappear, you will want to pick this book up first. The Real-World Network Troubleshooting Manual is very highly recommended.
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4 of 6 people found the following review helpful By DRAGAN on November 7, 2006
Format: Paperback
I've got to this book at Amazon from a sponsored link in a newsletter for IT professionals.

Amazon's "Look inside" feature is great - convinced me not to consider this book. Even the first network diagram shows IP addresses with five bytes (192.168.2.2.2) and network masks like 55.255.255.0. One can say it's a type, but again, the next diagram shows the same errors.

I don't believe this is a book for pros.
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