Do employees hate their managers? Many do, says this research-based book, which describes 30 reasons for employee attitudes ranging from indifference to outright hatred of management. Among the reasons, these employees say: they are not treated like adults, with respect for their contributions; managers don't listen to them; senior managers are incompetent and run the company poorly; their pay isn't linked to their job performance and often it's unfair; they lack sufficient resources and training to do their jobs well; they don't trust information they receive from management; they get insufficient feedback on their work performance; they have such heavy workloads and inflexible schedules that they can't find a good balance of work and personal life.The author offers solutions, not just a litany of problems. He also describes some of the underlying psychological reasons for employee discontent (for example, equity theory, which explains why people react as they do to perceived unfairness). The material is based on Katcher's proprietary research in 65 organizations and surveys of more than 50,000 employees. It also includes many stories/examples.
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"Beyond having a catchy title, 30 Reasons Employees Hate Their Managers also contains some very relevant information for anyone in a supervisory position…well organized, clearly written, and easy to read. It’s based on sound management theory and reflects the author’s background in industrial/organizational psychology. A great reference manual that focuses on the value employees can and should bring to the organization. And better yet, it explains how you as a manager can better understand your employees and help to bring that value out in them."
Strategic Finance magazine
"… very relevant information for anyone in a supervisory position…well organized, clearly written, and easy to read…based on sound management theory and reflects the author’s background in industrial/organizational psychology.”
Strategic Finance magazine
“…offers real, practical strategeis for addressing concerns and improving almost any situation." -- Retail News
“…excellent primer for new managers and provides valuable insights for employees.” -- AORN Journal
“Writing in a delightfully straightforward manner… makes concrete suggestions to managers on how best to address each issue.” --Library Journal
“I could not put this book down…it is refreshing to read a management text that so closely resonates with your own experience.” -- Edge Magazine
“…good guide for young executives beginning their careers….experienced executives...can also benefit from commonsense reminders of how to handle everyday sticky management situations." -- Strategy+Business
Book Description
Library Journal's Best Business Books for 2007
strategy+business magazine’s Best Business Books for 2007 Books (category: Human Capital)
Quietly seething...secretly resenting...and ultimately affecting performance, employees’ negative feelings toward their managers can lurk beneath the surface of even the most pleasant-seeming work relationships. These issues, if gone unchecked, can result in organizational catastrophe. To find out what’s really going on, the authors surveyed more than 50,000 employees in 65 organizations of all types and sizes, and discovered the 30 main causes of ill will. This book provides solutions for these fundamental symptoms of employee-manager discomfort, including employees’ sense that:
* they're being treated like children
* their contributions aren't respected
* their manager doesn't listen to them
* senior managers are incompetent
* they lack the resources and training they need to do their jobs well
* they get insufficient feedback
* their pay isn't fairly linked to job performance
* they are burdened by heavy workloads or inflexible schedules.
Featuring real-life examples, this eye-opening book empowers managers to make their workplaces more productive, congenial, and satisfying for their people and for themselves.
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3 of 3 people found the following review helpful:
5.0 out of 5 stars
A must read for all managers and those who aspire to be managers!,
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This review is from: 30 Reasons Employees Hate Their Managers: What Your People May Be Thinking and What You Can Do About It (Hardcover)
Bruce Katcher takes a refreshingly practical and realistic approach to one of the most critical challenges in organizations today standing in the way of productivity and results. An excellent handbook that not only clearly identifies the issues that exist within the employee-manager relationship but effective solutions and best practices to resolve and/or prevent these issues. Employees, managers, and executives should all read this book with an open mind to acquire helpful tools and effective techniques in creating meaningful dialogue and positive relationships.
1 of 1 people found the following review helpful:
5.0 out of 5 stars
Not just another "How to manage book",
By
This review is from: 30 Reasons Employees Hate Their Managers: What Your People May Be Thinking and What You Can Do About It (Hardcover)
Unlike many books on management and supervision that are mostly theoretical with very little practical application, 30 Reasons Employees Hate Their Managers takes a different approach. Based on surveys of more than 50,000 employees, the author has defined 30 big problems that managers and supervisors have - even though they may not know it.
Each reason is addressed from four perspectives: -An illustrative story -The problem for employers -The psychological reasons for the reality -Solutions This approach leads to a very practical and usable book. You can search the index for the problem your having and, within 5-10 minutes, you'll have a better understanding of the problem and three or more potential solutions. This should be a reference book on every manager's desk. I know it will stay on mine.
1 of 1 people found the following review helpful:
4.0 out of 5 stars
"the rest of the story",
By
This review is from: 30 Reasons Employees Hate Their Managers: What Your People May Be Thinking and What You Can Do About It (Hardcover)
this book should be a companion reader to the "OZ principal" in order to "see it" you need to know what your looking for. this book gives good insight to what your workers are thinking and feeling.
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Inside This Book
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Key Phrases - Capitalized Phrases (CAPs):
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Employees Feel Unappreciated, Conclusion Employees, Employees Are Treated Like Children, New York, Employees Aren't Respected, Four-Letter Word, New England, The Psychology of It All Employees, Grady Little, Conclusion Management, East Coast, Psychological Service of Pittsburgh Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Surprise Me!
Employees Feel Unappreciated, Conclusion Employees, Employees Are Treated Like Children, New York, Employees Aren't Respected, Four-Letter Word, New England, The Psychology of It All Employees, Grady Little, Conclusion Management, East Coast, Psychological Service of Pittsburgh Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Surprise Me!
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