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Rebuilding Trust in the Workplace: Seven Steps to Renew Confidence, Commitment, and Energy Paperback – October 4, 2010


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Frequently Bought Together

Rebuilding Trust in the Workplace: Seven Steps to Renew Confidence, Commitment, and Energy + Trust & Betrayal in the Workplace: Building Effective Relationships in Your Organization, Second edition + The SPEED of Trust: The One Thing That Changes Everything
Price for all three: $40.99

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Product Details

  • Paperback: 192 pages
  • Publisher: Berrett-Koehler Publishers (October 4, 2010)
  • Language: English
  • ISBN-10: 1605093726
  • ISBN-13: 978-1605093727
  • Product Dimensions: 6.1 x 0.5 x 9.1 inches
  • Shipping Weight: 9.6 ounces (View shipping rates and policies)
  • Average Customer Review: 4.7 out of 5 stars  See all reviews (21 customer reviews)
  • Amazon Best Sellers Rank: #356,113 in Books (See Top 100 in Books)

Editorial Reviews

From the Back Cover

"A lot has been written about the importance of trust in the workplace. But how do you go about restoring trust when it has been destroyed within an organization? In Rebuilding Trust in the Workplace, the Reinas present a very clear and practical framework for restoring the high degree of trust that makes organizations more productive and perform better. The book is a `must read' for anyone who is dealing with minor or serious trust issues in their company or organization."
-Paul Rosenbaum, Senior Vice President, Managed Services AT&T

"It is easy to underestimate the problems posed by broken trust, or to latch onto simplistic solutions. In Rebuilding Trust in the Workplace, the Reinas make neither mistake. They demonstrate a compassionate appreciation of how difficult it is to rebuild trust while also offering very real, very practical steps one can take to do just that. Rebuilding Trust in the Workplace offers an honest and perceptive approach to repairing the broken trust that is woven into the very fabric of human relationships. The Reinas' book is timely indeed and will, I believe, help many people mend betrayal and stop its cumulative destructive effect on organizations."
-Steven Daniel, Ph.D., Director of Program Planning The Institute for Management Studies

"Michelle and Dennis Reina are at the forefront of helping leaders understand the importance of trust in building high performance organizations. Rebuilding Trust in the Workplace presents actionable concepts that leaders can put to immediate use in rebuilding trust in relationships at the workplace as well as at home."
-Deborah Garrett, VP Human Resources Intuit

About the Author

Dr. Michelle Reina and Dr. Dennis Reina, cofounders of The Reina Trust Building Institute, are leading authorities on helping leaders build, rebuild and sustain trust to produce business results. Over the last 17 years, their research and consulting practice has supported such organizations as American Express, Aetna, Boeing, Johnson & Johnson, Kimberly Clark, Kodak, Microsoft, Nokia, Sandia National Labs, Texas Instruments, Toyota, Walt Disney World, US Army Corp of Engineers, US Army Chaplaincy, US Dept of Education, US Office of Personnel Management, US Treasury, Office of the Comptroller of the Currency,  Johns Hopkins Medical Center, Dartmouth-Hitchcock Medical Center and Middlebury College and Harvard & Yale Universities. Their bestselling work, Trust & Betrayal in the Workplace won the 2007 Nautilus Book Award and the 2008 Axiom Book Award. Rebuilding Trust in the Workplace was awarded the 2011 Axiom Book Award.
 

 


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Customer Reviews

4.7 out of 5 stars
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This is now the book I recommend most highly on this topic.
Thomas Cox
My favorite chapter of the Reina's earlier book, Trust and Betrayal in the Workplace, dealt with rebuilding trust.
Craig Runde
When I select a book I look immediately for how can I USE this material in my daily life.
Andrea T. Goeglein

Most Helpful Customer Reviews

5 of 5 people found the following review helpful By Katherine on October 29, 2010
Format: Paperback Verified Purchase
As a corporate communications and organizational development consultant, I know Dennis and Michelle and their work very well. This book not only brings their research and experience to life, but also channels their unparalleled combination of professionalism and heart-felt compassion. Their approach to clients, which is masterfully expressed in this book, reminds me of the line in a Sugarland song: they know "which hands to shake, and which hands to hold." In Rebuilding Trust in the Workplace, they "shake hands" by addressing the professional need to restore the "confidence, commitment and energy" that underpins our personal satisfaction at work as well as our organizations' results. At the same time, they "hold our hands" by empathetically supporting us while we as readers come to terms with how we've been hurt or have hurt others at work. They share their own stories that let us know they've been there, too -- as both the person whose trust was broken, and the person who broke trust. While there are some "tough love" sections that encourage us to stop blaming others and instead take responsibility for our part in the situation, the overall impression is one of comfort, hope and possibility.

This book is quick to read, appropriate to pick up when you have just a few minutes, and easy to follow. Yet it's not superficial because it gets right to the heart of the matter. Often, Dennis and Michelle put words on what I'd been feeling and thinking -- especially about times that I had, usually through carelessness or rushing, hurt someone else. I highly recommend this book for any individual who wants to improve their relationships at work, and for leaders who want to set a new standard for connection within their own relationships or within their departments.
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3 of 3 people found the following review helpful By Craig Runde on February 8, 2011
Format: Paperback
My favorite chapter of the Reina's earlier book, Trust and Betrayal in the Workplace, dealt with rebuilding trust. So I was thrilled to see their new book focused specifically on this topic. In it they provide seven clear steps to help rebuild trust after a betrayal. It was particularly helpful that they discussed how to address situations from three different perspectives: when you were the one betrayed, when you were the betrayer, and when you want to help someone else who has been betrayed. Their examples and stories provide an inspiring approach for addressing a difficult and often painful subject. I highly recommend Rebuilding Trust in the Workplace!
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1 of 1 people found the following review helpful By Thomas Cox on July 15, 2012
Format: Paperback
Of the 20+ books I've studied on this topic, this is in the top 3 for content, and is the #1 most useful if you're dealing with active workplace issues and trying to resolve them.

The biggest hurdle I faced was the authors' use of the word "betrayal" -- they mean it and use it in a highly technical sense, however it took some effort on my part not to flinch from it during the first 20 minutes of reading.

Where many "Seven Steps" type books are just a bag of ideas in no order, the Reinas have constructed an integrated approach to working through the trust issues that crop up in every workplace -- and of course the skills transfer to home life as well.

I lent this book to a coworker who later just kept saying how "incredible" it was. This is now the book I recommend most highly on this topic.
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1 of 1 people found the following review helpful By Sue Hoffman on February 10, 2011
Format: Paperback Verified Purchase
Given that trust is fragile - it can be built and broken - knowing how to rebuild trust is essential. Rebuilding Trust in the Workplace offers practical advice and guidance for how to build and bolster trust. And effective leaders know that trust is the foundation for the kind of engagement that drives high quality, sustainable results. The Reina's have created a great resource to help people work through the process of rebuilding trust.
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Format: Paperback
One of the things that struck me most about the Reinas' powerful trust rebuilding formula is that the journey is not necessarily the same for everyone, nor the same in every situation. Sometimes we might experience the Seven Steps as a linear sequence, and sometimes we might revisit certain steps multiple times until we can muster the momentum to move forward.

The approach feels pure and foundational, but above all, highly adaptable and flexible. It certainly helps people who have been betrayed in a trusting situation by providing a holistic method for releasing emotional "baggage" and assimilating the lessons learned from the experience. But it also helps people "on the other side of the coin" -- those who have accidentally or deliberately betrayed others. They can derive just as much benefit from following the steps. In so doing, they, too, can release any painful and damaging guilt, shame, and remorse they might be feeling and find constructive new ways of carrying on.

The flexibility of the approach becomes apparent in how one can apply all of the steps at once to single act -- the act of apologizing. In "The Anatomy of an Apology: Seven Steps for Healing" (p. 92-93), we see how to construct a rich, deeply felt, and extremely effective expression of regret and request for forgiveness. I believe this is one of the most powerful tools of all, and I highly encourage everyone to practice this indispensable skill set.
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