How to Recruit, Motivate, and Manage a Winning Staff: A Medical Practice How-To Guidebook [Paperback]

Laura Sachs Hills (Author)

Book Description

ISBN-10: 0970046979 | ISBN-13: 978-0970046970 | Publication Date: August 2004

From the receptionist on the front lines, to the coding specialist behind the scenes, to the caregivers in between, every staff member has a powerful influence on the success of a medical practice. Staff can affect professional image, professional relationships, patient referrals, efficiency, and the growth and profitability of a practice. In How to Recruit, Motivate and Manage a Winning Staff, Laura Sachs Hills offers her best strategies for developing a team of employees who are committed to the health and well-being of the patients and the practice. Her no-nonsense advice -- supported by over 20 years experience -- includes field-tested examples, sample dialogues, action checklists and more -- to show physicians, practice managers and administrators exactly how to recruit, hire, motivate, evaluate, and, when necessary, fire employees. Bonus tool is a CD-ROM with over 40 checklists and sample letters in pdf and MS Word that allow you to type in your own data over the existing information. These ready to print forms and letters make it even easier to deal with staff related circumstances as they arise.

Editorial Reviews

Review

Every physician or practice administrator needs to keep this amazing resource on the shelf or desk for ready reference. -- Laurel Bartholomew, Practice Administrator, Tempe, AZ

No matter how talented and wonderful a physician is, the employees in the office can make or break a practice. -- Susan G. Genrich, CMM

These are real answers to the problems I face day in and day out. The CD-ROM alone is valuable. -- Richard Britton, MD

From the Publisher

As competent as you amy be at what you do and as personable and people-orientated as you may be, your STAFF can make or break your professional practice. Every person who works in your practice has an important impact on the quality of care your patients receive, on your own enjoyment of your work, and on your bottom line. Unfortunately, many medical practitioners and staff office managers lack the background, training, and management know-how to develop a first-rate staff. With this book, Laura Sachs Hills has put together a very readable and enjoyable step-by-step approach to personnel management specifically designed for the medical practice. You'll learn the very best ways to recruit, hire, motivate, evaluate, and when necessary, fire employees. You'll discover how to handle an array of problem employees, establish excellent office policies, conduct productive staff meetings, prevent or deflect staff conflicts, deal with tardiness and absenteeism, become a better delegator and much, much more.

See all Editorial Reviews

Product Details

• Paperback: 342 pages
• Publisher: Greenbranch Publishing (August 2004)
• Language: English
• ISBN-10: 0970046979
• ISBN-13: 978-0970046970
• Product Dimensions: 9.9 x 8 x 1 inches
• Shipping Weight: 2 pounds (View shipping rates and policies)
• Amazon Best Sellers Rank: #2,904,707 in Books (See Top 100 in Books)

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