This unique volume delivers practical and successful techniques used by some of the world's most competitive and innovative companies to the hands of the Human Resource Manager. Techniques described in the book can help any company enhance its ability to recruit, retain and improve its employee relations. A synthesis of effective recruiting techniques is explained including a review of Merck's Interview Skills workshop, Hewlett-Packard's Behavioral Interviewing and Marriott's recruitment programs. Effective retention techniques are also explained, including Federal Express' Guaranteed Fair Treatment Procedure, General Electric's Work Out Program, Motorola's Six Sigma program, Merck's Flextime program and Cypress' Goal Setting process. Several successful techniques for improving communication and recognition are also examined including PepsiCo's SharePower. Additionally, a wide range of techniques are examined which should help companies better manage diversity within the workplace, reduce turnover, simplify work and build employee self esteem.
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Editorial Reviews
Review
“I would heartily recommend this book for the Human Resource professional who needs a quick, practical proposal of solutions to our current problems. For those of us in the EAP field with little or no HR experience, it certainly should find a place on our bookshelves. Otherwise, we risk becoming dated in our knowledge of HR strategy. We must be able to talk their language. Many of us, of course, are part of the quality movements within our corporations and can apply many of the concepts to our own programming.”–Journal of Employee Assistance Research
About the Author
D. KEITH DENTON is CEO of CIVID3, a management consulting and software company.
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Front Cover | Front Flap | Table of Contents | First Pages | Index | Back Flap | Back Cover | Surprise Me!
Inside This Book
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First Sentence:
PepsiCo's chief executive, Wayne Calloway, in discussing all the changes the corporation had made in recent years, said, "Nothing focuses the mind better than the constant sight of a competitor who wants to wipe you off the maps" (Sellers 1991, 63.) Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
presubmitted questions, implementing flextime, multiskilled teams, work design teams, good employee relations Key Phrases - Capitalized Phrases (CAPs): (learn more)
Federal Express, American Express, Met Life, American Airlines, United States, Business Week, New York, Ford Motor Company, Appeals Board, Hoechst Celanese Corporation, Six Sigma, Courtesy of Merck, General Electric, Project Business, Beaming Department, Junior Achievement, Courtesy of Metropolitan Life Insurance Company, Harvard Business Review, Peter Drucker, Recruitment Retention, Special Issue, Springfield Remanufacturing Corporation, Union Environment, Baldor Electric, Distributive Education Clubs of America New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Front Flap | Table of Contents | First Pages | Index | Back Flap | Back Cover | Surprise Me!
PepsiCo's chief executive, Wayne Calloway, in discussing all the changes the corporation had made in recent years, said, "Nothing focuses the mind better than the constant sight of a competitor who wants to wipe you off the maps" (Sellers 1991, 63.) Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
presubmitted questions, implementing flextime, multiskilled teams, work design teams, good employee relations Key Phrases - Capitalized Phrases (CAPs): (learn more)
Federal Express, American Express, Met Life, American Airlines, United States, Business Week, New York, Ford Motor Company, Appeals Board, Hoechst Celanese Corporation, Six Sigma, Courtesy of Merck, General Electric, Project Business, Beaming Department, Junior Achievement, Courtesy of Metropolitan Life Insurance Company, Harvard Business Review, Peter Drucker, Recruitment Retention, Special Issue, Springfield Remanufacturing Corporation, Union Environment, Baldor Electric, Distributive Education Clubs of America New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Front Flap | Table of Contents | First Pages | Index | Back Flap | Back Cover | Surprise Me!
Citations (learn more)
This book cites 8
books:
See all 8 books this book cites
- Business and Its Beliefs (McKinsey Foundation Lectures) by Watson on page 181, and Back Matter
- Management Accounting (Plaid) by Anthony on page 46, and Back Matter
- Improshare, an alternative to traditional managing by Mitchell Fein on page 192, and Back Matter
- Final report on page 46, and Back Matter
- The Ivory Tower (New York Review Books Classics 2004) by Henry James on page 46
See all 8 books this book cites
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