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Reengineering the Corporation: A Manifesto for Business Revolution (Collins Business Essentials) Paperback – October 10, 2006


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Product Details

  • Series: Collins Business Essentials
  • Paperback: 272 pages
  • Publisher: HarperBusiness; Rev Upd edition (October 10, 2006)
  • Language: English
  • ISBN-10: 0060559535
  • ISBN-13: 978-0060559533
  • Product Dimensions: 8.1 x 5.3 x 0.6 inches
  • Shipping Weight: 7.8 ounces (View shipping rates and policies)
  • Average Customer Review: 4.1 out of 5 stars  See all reviews (59 customer reviews)
  • Amazon Best Sellers Rank: #55,619 in Books (See Top 100 in Books)

Editorial Reviews

About the Author

Dr. Michael Hammer is the leading exponent of the concept of reengineering. He was named by BusinessWeek as one of the four preeminent management gurus of the 1990s and by Time as one of America's 25 Most Influential Individuals. He lives in Massachusetts.



James Champy is chairman of Perot Systems consulting practice. He is a leading authority on organizational change and development and business strategy. He lives in Massachusetts.

Customer Reviews

I have read this book first time when I did a course in Business Process Reengineering.
Syam Rajasekharuni
The authors of this book have already issued their mea culpa for getting so much, so wrong, in the Wall Street Journal.
tierny
The authors present their case in a well-written manner and use frequent real world examples to great effect.
Eric Johnson

Most Helpful Customer Reviews

36 of 42 people found the following review helpful By Donald Mitchell HALL OF FAMETOP 500 REVIEWERVINE VOICE on February 3, 1999
Format: Paperback
This book's subject is the popularized version of the business concept of management process design. Making that concept more accessible is a very useful contribution. The downside of this book is that many people have assumed that it teaches you everything you need to know to do management process design, or to reengineer key processes. That, alas, is not true. If you find the subject of process design or reengineering to be of interest, I suggest that you first read James Champy's excellent book, REEENGINEERING MANAGEMENT. That book is a good template for how to make any beneficial change in an organization, including reengineering. Then, if you want to get fired up to make major changes, use REENGINEERING THE CORPORATION as a way to create passion about the subject for yourself. But do remember, you may not even have all the processes you need, so reengineering is not the only answer. For example, what is the management process that your company uses to improve its stock market valuation? If you are like most, you do not even have an effective process for stock price enhancement. So be sure to see if you have processes where they will do you the most good.
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14 of 16 people found the following review helpful By A Customer on July 26, 1997
Format: Paperback
"Reengineering the Corporation" was THE management book for the early to mid 90's. Many companies, including my own, adopted the Reengineering philosophy. The book implants basic management principles of process redesign. Specifically, the book encourages business leaders to examine their core processes (e.g. the order fulfillment process). Then, starting with a clean sheet of paper, the book encourages a redesign of those processes to their maximum efficiency. A critical theme throughout the book was employee ownership of processes.

In fairness to those that have been involved in process redesign, Hammer and Champy's book does not introduce new management concepts. Rather, it packages the process redesign concept very nicely.

The book is a very easy read, including many examples of companies that have successfully reenginered core processes.

I would recommend this book to two groups. If you are a manager unfamiliar with process redesign or Total Quality Management, I would recommend this book for you. If you are a student studying business, I would strongly recommend this book. As an MBA student, I have used quotes from this book on numerous occasions.

On a final note, James Champy does admit in a later publication, that reengineering has failed in many companies (Reengineering Management). But, the concepts are sound and the examples are moving.

Overall, it is a solid business tool.

Reviewed by Jay A. Goklani
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17 of 21 people found the following review helpful By Eric Kassan VINE VOICE on April 6, 2004
Format: Paperback
This book has some great ideas, particularly the idea to take a fresh look at processes. For any established process, it's likely that enough has changed since the process was born that the process is no longer the best way to get from the beginning to the result. This book is well written and easy to read and the examples are especially useful in illustrating the major benefits of reengineering.
Unfortunately, many of points are not as well-thought out. For example, the book advocates building teams around discrete processes but fails to realize that this just moves companies from horizontal silos to vertical silos. These vertical silos cause different but still serious problems. Also, the book mentions the critical role of Information Technology, but fails to realize that they can often lead reengineering efforts because if they have a solid knowledge of the business and new technologies they are in the best position to see the new possibilities. Another confusing area is that book indicates certain problems that should be overcome in an initial reengineering project such as functional departments and lack of understanding of reengineering continue to be problems for subsequent reengineerings.
Many of the questions that are not answered in this book are answered in John Case's "Open-Book Management". Open-Book Management and Reengineering have many things in common including empowered workers, performance measured by results, and coaching managers, but Open-Book management does a much better job of explaining what really drives these changes and how they can best be aligned.
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4 of 4 people found the following review helpful By Tansu Demir on October 2, 2000
Format: Paperback
This book is about re-engineering that aims at changing organizations in a radical way in the expectation that organizations will gain important advantages in terms of quality, service, efficiency and speed. The assumption of re-engineering is that all organizations are organized according to the principles of functional structure and this structure is the main reason of all problems faced by organizations. In this context, re-engineering is presented as a remedy to all problems of firms thanks to its techniques.
According to the authors, organizations must be structured by processes. Firs of all, the important processes must be understood and must be recreated in order to meet customers need and wants efficiently and effectively. Some problems are assumed common for all organizations and believed that all organizations face same kind of problems, accordingly package solutions are offered. I think that firstly, an organization should understand its problem and after produce the solutions to carry out its problem. Without understanding the problem and its real roots correctly, solutions offered can not be permanent and are subject to recurrence. In this book, Information technology is accepted as a "GOD" who can solve all problems.
This great management tool ! is presented as an antithesis to Total Quality Management. TQM is denounced because of its Japan origin. At the same time, Re-engineering opposes to Adam Smith and his narrow "division of labor" concept. By using IT, organizations can demolish the negative impacts of strict division of labor according to the authors.
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