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Reengineering the Corporation: A Manifesto for Business Revolution (Collins Business Essentials)
 
 
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Reengineering the Corporation: A Manifesto for Business Revolution (Collins Business Essentials) [Paperback]

Michael Hammer (Author), James Champy (Author), James Champy (Author)
4.1 out of 5 stars  See all reviews (48 customer reviews)

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Book Description

Collins Business Essentials December 23, 2003

The most successful business book of the last decade, Reengineering the Corporation is the pioneering work on the most important topic in business today: achieving dramatic performance improvements. This book leads readers through the radical redesign of a company's processes, organization, and culture to achieve a quantum leap in performance.

Michael Hammer and James Champy have updated and revised their milestone work for the New Economy they helped to create—promising to help corporations save hundreds of millions of dollars more, raise their customer satisfaction still higher, and grow ever more nimble in the years to come.


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Editorial Reviews

From Publishers Weekly

Management consultants Hammer and Champy thoughtfully critique the management procedures of American business and offer a promising prescription in this invigorating study. "It is no longer necessary or desirable for companies to organize their work around Adam Smith's division of labor," they state, arguing that task-oriented jobs are becoming obsolete as changes in customer bases, competition and the rate of change itself alter the marketplace. Post-industrial companies must be "reengineered," which necessitates starting anew, going back to the beginning to invent a better way of accomplishing tasks. The process requires a leader with vision using information technologies, consulting closely with suppliers to reduce inventories, and empowering employees so that decision-making "becomes part of the work." Hammer and Champy acknowledge that reengineering can be difficult to launch and to sustain; yet they provide clear, specific guidelines and excellent case studies. Their superb book should have strong appeal to managers and general readers alike.
Copyright 1993 Reed Business Information, Inc. --This text refers to an out of print or unavailable edition of this title.

Review

"An important book that describes the principles behind a new and systematic approach to structuring and managing work." -- -- Peter F. Drucker

"May well be the best-written, most well-reasoned business book for the managerial masses sinceIn Search of Excellence." -- - John Byrne, Business Week --This text refers to an out of print or unavailable edition of this title.

Product Details

  • Paperback: 272 pages
  • Publisher: HarperBusiness; Rev Upd edition (December 23, 2003)
  • Language: English
  • ISBN-10: 0060559535
  • ISBN-13: 978-0060559533
  • Product Dimensions: 8.1 x 5.3 x 0.6 inches
  • Shipping Weight: 7.8 ounces (View shipping rates and policies)
  • Average Customer Review: 4.1 out of 5 stars  See all reviews (48 customer reviews)
  • Amazon Best Sellers Rank: #64,650 in Books (See Top 100 in Books)

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Customer Reviews

48 Reviews
5 star:
 (25)
4 star:
 (11)
3 star:
 (6)
2 star:
 (3)
1 star:
 (3)
 
 
 
 
 
Average Customer Review
4.1 out of 5 stars (48 customer reviews)
 
 
 
 
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Most Helpful Customer Reviews

34 of 40 people found the following review helpful:
5.0 out of 5 stars Good Summary of the Benefits of Fresh Thinking, February 3, 1999
By 
Donald Mitchell "Jesus Loves You!" (Thanks for Providing My Reviews over 109,000 Helpful Votes Globally) - See all my reviews
(VINE VOICE)    (HALL OF FAME REVIEWER)    (TOP 100 REVIEWER)   
This book's subject is the popularized version of the business concept of management process design. Making that concept more accessible is a very useful contribution. The downside of this book is that many people have assumed that it teaches you everything you need to know to do management process design, or to reengineer key processes. That, alas, is not true. If you find the subject of process design or reengineering to be of interest, I suggest that you first read James Champy's excellent book, REEENGINEERING MANAGEMENT. That book is a good template for how to make any beneficial change in an organization, including reengineering. Then, if you want to get fired up to make major changes, use REENGINEERING THE CORPORATION as a way to create passion about the subject for yourself. But do remember, you may not even have all the processes you need, so reengineering is not the only answer. For example, what is the management process that your company uses to improve its stock market valuation? If you are like most, you do not even have an effective process for stock price enhancement. So be sure to see if you have processes where they will do you the most good.
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16 of 19 people found the following review helpful:
3.0 out of 5 stars Some great ideas, but not thoroughly thought-out, April 6, 2004
By 
Eric Kassan (Las Vegas, NV USA) - See all my reviews
(VINE VOICE)    (REAL NAME)   
This book has some great ideas, particularly the idea to take a fresh look at processes. For any established process, it's likely that enough has changed since the process was born that the process is no longer the best way to get from the beginning to the result. This book is well written and easy to read and the examples are especially useful in illustrating the major benefits of reengineering.

Unfortunately, many of points are not as well-thought out. For example, the book advocates building teams around discrete processes but fails to realize that this just moves companies from horizontal silos to vertical silos. These vertical silos cause different but still serious problems. Also, the book mentions the critical role of Information Technology, but fails to realize that they can often lead reengineering efforts because if they have a solid knowledge of the business and new technologies they are in the best position to see the new possibilities. Another confusing area is that book indicates certain problems that should be overcome in an initial reengineering project such as functional departments and lack of understanding of reengineering continue to be problems for subsequent reengineerings.

Many of the questions that are not answered in this book are answered in John Case's "Open-Book Management". Open-Book Management and Reengineering have many things in common including empowered workers, performance measured by results, and coaching managers, but Open-Book management does a much better job of explaining what really drives these changes and how they can best be aligned.

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12 of 14 people found the following review helpful:
4.0 out of 5 stars Though old concepts, it is an easy read and a solid tool., July 26, 1997
By A Customer
"Reengineering the Corporation" was THE management book for the early to mid 90's. Many companies, including my own, adopted the Reengineering philosophy. The book implants basic management principles of process redesign. Specifically, the book encourages business leaders to examine their core processes (e.g. the order fulfillment process). Then, starting with a clean sheet of paper, the book encourages a redesign of those processes to their maximum efficiency. A critical theme throughout the book was employee ownership of processes. In fairness to those that have been involved in process redesign, Hammer and Champy's book does not introduce new management concepts. Rather, it packages the process redesign concept very nicely. The book is a very easy read, including many examples of companies that have successfully reenginered core processes. I would recommend this book to two groups. If you are a manager unfamiliar with process redesign or Total Quality Management, I would recommend this book for you. If you are a student studying business, I would strongly recommend this book. As an MBA student, I have used quotes from this book on numerous occasions. On a final note, James Champy does admit in a later publication, that reengineering has failed in many companies (Reengineering Management). But, the concepts are sound and the examples are moving. Overall, it is a solid business tool. Reviewed by Jay A. Goklani
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Inside This Book (learn more)
First Sentence:
Not a company exists whose management doesn't say, at least for public consumption, that it wants an organization flexible enough to adjust quickly to changing market conditions, lean enough to beat any competitor's price, innovative enough to keep its pro Read the first page
Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
reengineering happen, deal structurer, reengineering team members, reengineered environment, reengineering czar, redesign session, reengineering leader, reengineered processes, company reengineers, reengineering effort, order fulfillment process, reengineering teams, reengineering program, redesigned processes, process owner, reengineering project
Key Phrases - Capitalized Phrases (CAPs): (learn more)
Duke Power, Adam Smith, United States, Bell Atlantic, One Company's Experience, General Motors, Lou Gerstner, John Deere Insurance, Duke Energy, Federal Express, Progressive Insurance, World War
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