Customer Reviews

The Reengineering Handbook: A Step-by-Step Guide to Business Transformation

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Other books tell you about reengineering and its benefits. Rarely do they tell you how to do it. This book is the exception. Its main focus is the "how". It provides enough details on a reengineering methodology to guide a project. Normally, the only other way to obtain a methodology is from engaging consultants. The methodology discussed in this book is comprehensive and practical. This is a must read for any person involved or going to be involved in business-focused or reengineering projects.

Over the past few years, re-engineering has gotten a bum rap. At best, it's been trivialized as a Dilbert-ism; at worst, it's a code word for layoffs. But as "The Re-engineering Handbook" shows, re-engineering is a very real -- and very sensible -- tool for evaluating and enhancing workplace productivity and competitiveness.

The book provides a concise overview of business process re-engineering. The exact process that the book uses (Rapid Re) is straightforward and manageable, especially when compared with other approaches such as Six Sigma. And no, the book doesn't simply recommend layoffs (in fact, it emphasizes job reassignment and re-training over wholesale terminations). The book is informative enough so that a workgroup with minimal re-engineering experience could at least get a healthy start into the process without first turning to a pricey consultant, though more background into specific techniques such as project management and process mapping are needed.

Written in the pre-Internet era, parts of the book seem dated. But the core techniques remain sound. "The Re-engineering Handbook" should be at the top of the reading list of anyone who expects to get involved with a re-engineering effort.

Manganelli and Klein posit a process reengineering methodology that they call 'Rapid Re(TM)'. It consists of five phases: Preparation, Identification, Vision, Solution, and Transformation. The book explains each of the five phases and breaks them down into a 54 step action plan. Successfully communicates how their strategy should work and provides a number of concrete tools and examples for implementing this kind of project.

This book is essential for anyone need to involve with BPR.