Updated to reflect the latest trends in reference services and the newest sources commonly used for reference work, this long-awaited book offers you a state-of-the-art view of the concepts, theories, and practicalities of reference work today. A host of specialists have contributed to the collection. This new edition includes more detailed discussion of a wider range of reference-related services including interlibrary loan, document delivery, and readers' advisory services. There is also increased attention to ethical issues and a stronger focus on user-centered services, both face-to-face and mediated by technology. In addition, the authors discuss Web sites of significant value to reference services and the impact of the Internet and World Wide Web on reference services. This carefully designed and readable text explains the essential theory and provides the practical knowledge necessary for an initial reference course. Its broad scope and organizational clarity will benefit students and practitioners.
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?A very good revision of the previous edition. Intended for beginners, this is an excellent survey of the field that a practitioner would find useful.?-Journal of Academic Librarianship
About the Author
RICHARD E. BOPP, retired, was Associate Professor of Library Administration, University of Illinois, UrbanaChampaign.
LINDA C. SMITH is Professor and Associate Dean, Graduate School of Library and Information Science, University of Illinois, UrbanaChampaign. She serves on the editorial board of Library Quarterly. She received the Isadore Gilbert MudgeR. R. Bowker Award for distinguished contribution to reference librarianship and was named a Distinguished Teacher/Scholar.
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Most Helpful Customer Reviews
7 of 8 people found the following review helpful:
5.0 out of 5 stars
An essential reference for library school,
By Midwest Book Review (Oregon, WI USA) - See all my reviews
This review is from: Reference and Information Services: An Introduction (Paperback)
Now in a fully updated and expanded third edition, Reference And Information Services offers detailed discussion on a wide range of reference-related services including interlibrary loan, document delivery, access to networked electronic resources, readers' advisory services, and more. Of special interest on the chapters regarding the Internet and World Wide Web, the attention to ethical issues and the strong focus on user-centered services, both face-to-face and those mediated by technology. Reference And Information Services is an essential reference for library school and professional library reference collections, as well as in-service library training supplement reading resource lists.
3 of 3 people found the following review helpful:
4.0 out of 5 stars
Great, but already needs an update!,
By A Customer
This review is from: Reference and Information Services: An Introduction (Paperback)
This is a great book for learning about reference philosophy, sources, and services. Its one weakness is its lack of coverage of virtual (chat) reference. It briefly mentions "videoconferencing," but with the importance of chat/IM today, along with e-mail, phone, and in-person forms of communication, the reference librarian needs to know how virtual reference systems work and how to implement them. One book about virtual reference that could supplement this text is "Going Live: Starting and Running a Virtual Reference Service," published by the ALA. Also, its chapter on instruction could be rewritten with greater clarity. Otherwise, an outstanding text.
2 of 2 people found the following review helpful:
2.0 out of 5 stars
There are better books like this....,
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This review is from: Reference and Information Services: An Introduction (Paperback)
I am a library and information science student, and this was a required text for a class. It is not a poorly written book, but it is very dry to read, and there are alternatives. Introduction to Reference Service in the Digital Age and Reference and Information Services in the 21st century are good alternatives, I especially liked Intro to Reference Service because it wasn't unbearable to read.
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Inside This Book
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Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Citations (learn more)
14
books
cite this book:
See all 14 books citing this book
- Reference Services Planning in the 90s (The Reference Librarian) by Linda S Katz on page 27, page 157, and page 205
- Cooperative Reference: Social Interaction in the Workplace by Linda S Katz on page 30, and page 96
- New Directions in Cognitive Information Retrieval (The Information Retrieval Series) by Amanda Spink on page 38
- Explorations in Indexing and Abstracting: Pointing, Virtue, and Power by Brian C. O'Connor in Front Matter
- Helping the Difficult Library Patron: New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem by Linda S Katz on page 31
See all 14 books citing this book
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