Presenting more than 70 tools, The Reinventor's Fieldbook includes hundreds of practical "lessons learned," "do's and don'ts," "steps to take," and "pitfalls to avoid" in public management and governance. Based on dozens of case studies from five countries, it covers the waterfront of high-performance public organizations, including: customer choice and customer service standards, performance measurement, and performance budgeting; employee empowerment and labor-management partnerships; managed competition and asset privatization; partnerships with communities; culture change strategies; and administrative system reform.
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Editorial Reviews
Review
"The Reinventor's Fieldbook brings Banishing Bureaucracy to life. We have needed such a resource for decades. Bravo to Osborne and Plastrik." (Robert C. Bobb, city manager, City of Oakland)
"Osborne and Plastrik provide a user-friAndly roadmap for invigorating government with purpose and performance. This toolbox is a real treat; it contains dozens of useful and practical ideas that can be applied by politicians and managers alike." (Allen Schick, professor of public policy, The University of Maryland; author, Modern Budgeting and The Spirit of Reform)
"This Fieldbook provides critical insight and advice that will help all those interested in civic reform." (Steve Goldsmith, mayor, City of Indianapolis 1992-1999; chairman, Center on Civic Innovation, Manhattan Institute)
"An extraordinary toolkit for anyone who is leading change in the public sector. The Reinventor's Fieldbook will become an essential reference guide for elected leaders and executives searching for more effective organizations." (Robert O'Neil, former city manager of Hampton, Virginia, and county executive of Fairfax County, Virginia; now president, National Academy of Public Administration)
"This fieldbook is required reading for adventurous public officials ready to embark on the path to efficient, relevant government. The real-world examples of reinvention efforts around the globe are true to life, and prepare readers for both the challenges and rewards of government reform." (Beverly Stein, chair of the board of commissioners, Multnomah County, Oregon)
"Osborne and Plastrik provide a user-friAndly roadmap for invigorating government with purpose and performance. This toolbox is a real treat; it contains dozens of useful and practical ideas that can be applied by politicians and managers alike." (Allen Schick, professor of public policy, The University of Maryland; author, Modern Budgeting and The Spirit of Reform)
"This Fieldbook provides critical insight and advice that will help all those interested in civic reform." (Steve Goldsmith, mayor, City of Indianapolis 1992-1999; chairman, Center on Civic Innovation, Manhattan Institute)
"An extraordinary toolkit for anyone who is leading change in the public sector. The Reinventor's Fieldbook will become an essential reference guide for elected leaders and executives searching for more effective organizations." (Robert O'Neil, former city manager of Hampton, Virginia, and county executive of Fairfax County, Virginia; now president, National Academy of Public Administration)
"This fieldbook is required reading for adventurous public officials ready to embark on the path to efficient, relevant government. The real-world examples of reinvention efforts around the globe are true to life, and prepare readers for both the challenges and rewards of government reform." (Beverly Stein, chair of the board of commissioners, Multnomah County, Oregon)
From the Inside Flap
A comprehensive encyclopedia of practical tools for public leaders, managers, and employees Presenting more than 70 tools, The Reinventor's Fieldbook includes hundreds of practical "lessons learned," "do's and don'ts," "steps to take," and "pitfalls to avoid" in public management and governance. Based on dozens of case studies from five countries, it covers the waterfront of high-performance public organizations, including: customer choice and customer service standards, performance measurement, and performance budgeting; employee empowerment and labor-management partnerships; managed competition and asset privatization; partnerships with communities; culture change strategies; and administrative system reform. "The Reinventor's Fieldbook brings Banishing Bureaucracy to life. We have needed such a resource for decades. Bravo to Osborne and Plastrik."—Robert C. Bobb, city manager, City of Oakland "This Fieldbook provides critical insight and advice that will help all those interested in civic reform."—Steve Goldsmith, mayor, City of Indianapolis 1992-1999; chairman, Center on Civic Innovation, Manhattan Institute "Osborne and Plastrik provide a user-friendly roadmap for invigorating government with purpose and performance. This toolbox is a real treat; it contains dozens of useful and practical ideas that can be applied by politicians and managers alike."—Allen Schick, professor of public policy, The University of Maryland; author, Modern Budgeting and The Spirit of Reform "An extraordinary toolkit for anyone who is leading change in the public sector. The Reinventor's Fieldbook will become an essential reference guide for elected leaders and executives searching for more effective organizations."—Robert O'Neil, former city manager of Hampton, Virginia, and county executive of Fairfax County, Virginia; now president, National Academy of Public Administration "This fieldbook is required reading for adventurous public officials ready to emb
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Most Helpful Customer Reviews
6 of 6 people found the following review helpful:
5.0 out of 5 stars
CONCISE AND PRACTICAL,
By George Britton (Phoenix, AZ USA) - See all my reviews
This review is from: The Reinventor's Fieldbook: Tools for Transforming Your Government (Paperback)
As a government administrator, THE REINVENTOR'S FIELDBOOK, provides me with concise, practical and useful ideas, concepts and lessons for improving service, burning the red tape and serving our citizens better. Packed with real world examples, Osborne and Plastrik have written a book that is useful for both quick reference and studied review. The description of what works, and, more importantly, what doesn't work, helps the reader navigate the minefield of politics, personality and bureaucracy. Colleague's successes and failures are explained in a way that is immediately understandable and applicable to the real world of government today.THE REINVENTOR'S FIELDBOOK is a map for change and improvement and a guide for prospering in an era of administrative and service revolution!
8 of 9 people found the following review helpful:
5.0 out of 5 stars
One Of A Kind,
By Jim Flanagan (Gilbert, Arizona) - See all my reviews
This review is from: The Reinventor's Fieldbook: Tools for Transforming Your Government (Paperback)
For most people government means bureaucracy. Not anymore. The Reinventor's Fieldbook lays out a new organization that will grab your imagination and focus it on performance. The book describes "how to" build a high performance government organization. It is filled with tools, stories, and references from all over the world. The hard research has been done for you.Frankly I didn't think you could compile this much information and make it manageable. But the extraordinary research provided in the Reinventor's Fieldbook is presented in an easy to use format. Tools and methods are tied to issues of governing. The Reinventor's Fieldbook is one of a kind. It is the "how to" guide for delivering high performance government service.
5 of 5 people found the following review helpful:
5.0 out of 5 stars
What reinvention is REALLY like,
By
This review is from: The Reinventor's Fieldbook: Tools for Transforming Your Government (Paperback)
"The Reinventor's Fieldbook" is a great resource for anyone trying to reinvent/reform/transform/reengineer a government organization. It tells human stories that illustrate how your counterparts have tried, stumbled, and succeeded, at least partially.It makes vivid the issues of serving customers, winning compliance, and changing culture. I felt like I had lived through Osborne's and Plastrik's stories.
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Inside This Book
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First Sentence:
In November 1990, after 15 years of frustration with rising property taxes, voters in Oregon passed a massive property tax cut, called Measure 5. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
uncoupled agencies, internal enterprise management, flexible performance frameworks, community governance bodies, policy outcome goals, uncoupled organizations, rowing organizations, redress options, semifinalist application, redress policies, community reparative boards, new emotional commitments, reinvention labs, improving your aim, reinvention office, customer quality assurance, empowerment agreements, steering organizations, special operating agencies, customer service agreements, marketplace units, critical mass events, most public organizations, lab status, organizational empowerment Key Phrases - Capitalized Phrases (CAPs): (learn more)
New Zealand, New York, Banishing Bureaucracy, Citizen's Charter, National Performance Review, Audit Commission, Progress Board, San Francisco, Bill Creech, North Carolina, Vice President Gore, Bob Stone, President Clinton, Public Strategies Group, Air Combat Command, Fort Lauderdale, Tactical Air Command, United Kingdom, Babak Armajani, Doug Ross, Labor Party, Peter Hutchinson, Social Security Administration, Allen Schick, East Lansing New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
In November 1990, after 15 years of frustration with rising property taxes, voters in Oregon passed a massive property tax cut, called Measure 5. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
uncoupled agencies, internal enterprise management, flexible performance frameworks, community governance bodies, policy outcome goals, uncoupled organizations, rowing organizations, redress options, semifinalist application, redress policies, community reparative boards, new emotional commitments, reinvention labs, improving your aim, reinvention office, customer quality assurance, empowerment agreements, steering organizations, special operating agencies, customer service agreements, marketplace units, critical mass events, most public organizations, lab status, organizational empowerment Key Phrases - Capitalized Phrases (CAPs): (learn more)
New Zealand, New York, Banishing Bureaucracy, Citizen's Charter, National Performance Review, Audit Commission, Progress Board, San Francisco, Bill Creech, North Carolina, Vice President Gore, Bob Stone, President Clinton, Public Strategies Group, Air Combat Command, Fort Lauderdale, Tactical Air Command, United Kingdom, Babak Armajani, Doug Ross, Labor Party, Peter Hutchinson, Social Security Administration, Allen Schick, East Lansing New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Citations (learn more)
This book cites 61
books:
See all 61 books this book cites
3
books
cite this book:
- From Red Tape to Results: Creating a Government That Works Better and Costs Less by Albert Jr. Gore on 8 pages
- Rise and Fall of Strategic Planning by Henry Mintzberg on 5 pages
- A Complaint Is a Gift by Janelle Barlow on 4 pages
- Real Time Strategic Change: How to Involve an Entire Organization in Fast and Far-Reaching Change by Robert W. Jacobs on page 581, Back Matter (1), and Back Matter (2)
- The Twenty-First Century City: Resurrecting Urban America by Stephen Goldsmith in Back Matter (1), Back Matter (2), and Back Matter (3)
See all 61 books this book cites
- The Price Of Government: Getting the Results We Need in an Age of Permanent Fiscal Crisis by David Osborne on 4 pages
- Managing Performance in the Public Sector by Hans de Bruijn in Back Matter (1), Back Matter (2), and Back Matter (3)
- Managing Performance in the Public Sector by Hans de Bruijn in Back Matter
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