Customer Reviews

Relaxzen Microbead Massage Roll Pillow

5 star:		(2)
4 star:		(2)
3 star:		(1)
2 star:		(0)
1 star:		(3)

 

 

This pillow was not working when I took it out of the box. The on/off switch was missing and the two connection wires were floating. Not a good purcase.

This item is motorized and turns on/off by use of a small button located on the end of the unit (opposite battery end). After only 3 weeks of use (not daily)the button became disloged from its internal mounting. We must now "search" the filling to find the button. The seller - Comfort Products, Inc. so far has been non-responsive to inquiries as to how to fix or replace the pillow. At this time - don't waste your money.

I bought this for a friend of mine who likes these kinds of pillows. He loves it. When I tried it though, I didn't think the vibration thing was as comfortable for me. It was kind of strong. And it wasn't as soft as the ones in like The Sharper Image or anything. Regardless, it's pretty neat. And at least it hasn't broken yet.

The pillow was excellent until it broke. It no longer vibrates and i sjust an ordianary pillow.

I bought this for my oldest son. He used to have one similar that didn't have the massage unit in it. He likes the squishiness of it :)

I should have heeded the couple of negative customer reviews I saw here on Amazon.com's customer review about the Relaxzen Microbead Massage Roll Pillow.
Unpacked it from the box, inserted the batteries and pressed the switch.
The pillow started working. Pressed the switch again to turn it off.
Gave it to my ailing mother as a way to comfort her.
Tried to show her how to turn it on and off and when I went to press the button on again, the switch was "gone".
I couldn't feel it inside the pillow, just the wires to the switch that were now poking through the fabric!
The company that distributes this, Comfort Products, Inc out of Memphis TN, obviously does not care about the consumer otherwise they would have done better Quality Control of their product.
But OH WAIT......Made in China according to the tag on the pillow.
Ah.....Now I see.
They contract with a cheap manufacturer sweat shop cranking these out in bulk, no end of the line quality control on the manufacturing side. Gets stuffed in a container shipped to the USA. Shipped to Comfort Products, Inc in Memphis, TN. They don't bother doing any random spot checks for Quality. Just repackage it, marking the price up making a killing on the cheap China labor costs, and redistribute this poorly made product to the people of the United States!

Sorry Comfort Products, Inc 122 Gayosa Ave Memphis TN 38103 902-248-7192,
I have returned your defective product and REFUSED a replacement demanding a full refund and forwarded this matter onto the Consumer Protection Agency.

The product came in the time suggested, would buy again, fast shipping. The pillow works very well, gives a relaxing massage.

ws delevered as promised and pillow was ok but doesnt keep its shape to long but what can you say could be made to keep shape better