51 of 53 people found the following review helpful:
1.0 out of 5 stars
Bad Unit - Humax Customer Service No Help, November 21, 2005
This review is from: Remanufactured HUMAX T800F 80 Hour Digital Video Recorder with TiVo (Electronics)
I purchased one of these Refurb t800 units on October 21st. Shortly after receiving the unit, it started locking up. The only recourse was pulling the power cable. After some basic diagnostics, Humax customer service advised unit had bad hard drive and to send it back for replacement. That's when the fun began.
11/8 Original Call to Humax
11/11 Called to initiate advanced replacement
11/12 Called to get shipment info. They didn't have it, call back.
11/14 Called to get shipment info. They didn't have it, call back.
11/16 Called to get shipment info. They didn't have it, call back.
11/18 Called to get shipment info. They didn't have it, call back.
11/18 11:30pm Found Tivo on front porch of my house. I had it shipped to my place of employment but somebody screwed up my work address (even after 3 times verifying the address on the 11/11 phone call) and Humax had it sent to my house instead. Nice, but nobody notified me. The kicker--it arrived on the 15th. It sat on my porch for 3 days in sub-freezing weather.
11/19 Went to setup replacement t800. Guess what, it's defective and cannot even get through setup routine without rebooting.
11/19 Called Humax. Will ship third unit. Very apologetic, but could not do anything other than apologize. Spoke to manager, he agreed to ask their distribution site to expedite the shipment. He asked me to call on 11/21 to get tracking info and verify unit will be shipped overnight.
11/21 Called Humax to get tracking info. There is nothing noted on the account. Very apologetic, but call back for tracking info.
I've spoken about 8 times with a rep named Betty. She is useless and can provide no information. She had the gall to tell me it will get delivered correctly this time because 'I did it right this time.' What? She's the only rep there that can do the work?
My suggestion is to stay as far away from this company as you can. Once I get a good unit, I'll probably love it. But dealing with Humax Customer Service had been a nightmare.
And if you do purchase one and have problems, tell Betty that Rob from Ohio says hi and I'll be calling her later today!
Updated 11/22: The replacement promised to be overnighted on 11/21 was shipped regular shipping which means I have to wait another 5-7 business days for delivery. I don't understand how a company can be this incompetent!
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16 of 16 people found the following review helpful:
1.0 out of 5 stars
Junk!!, February 19, 2006
This review is from: Remanufactured HUMAX T800F 80 Hour Digital Video Recorder with TiVo (Electronics)
I stongly suggest to anyone that plans on purchasing a prodcut from HUMAX to think again! My wife purchsed me one and we have had nothing but problems with the company and its DVR. Our first DVR froze on a screen druring set up. So they set us a second one to replace the broken one. As we used it for a day, the second machine did the same, freezing at different spots. Trying to reset the machine as instructed, it did not work. So they sent us a third. Well, guess what, the third is also freezing. Now three weeks into waiting for the fourth, still no dvr. The company simply needs to get their act together and fix the problem. The customer service was nice, but they are a subbed out company that realy can't help me with my problems just try to rectify it by sending me another and REQUESTING assistance. You do not have direct contact with the company and there for can not help you and simply request by email to Humax for additional help. Please do not buy a product from HUMAX, it will save you time, frustration and stress!!
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66 of 83 people found the following review helpful:
3.0 out of 5 stars
Unit specs and pictures are wrong, September 24, 2005
This review is from: Remanufactured HUMAX T800F 80 Hour Digital Video Recorder with TiVo (Electronics)
As of todays date the unit specs and picture are wrong for this product. This unit is just a Tivo unit without DVD recorder function. Actual specs can be seen at the mfg website at www.humaxusa.com/products_T800_80.html The Unit with DVD recorder capabilities is the DRT800 and is sold by Amazon under ASIN B00065ZK7M as a new unit and under ASIN B0009I9R84 as a refurb.
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