Customer Reviews

Remanufactured Panasonic DMR-ES10S DIGA Series DVD Recorder (Silver)

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My GOD! I had faith in Panasonic and have never had a problem until now. I bought this less than 2 years ago and suddenly it stopped working for no reason at all. It will not power on at all now. Check out this bug, it is all over the internet, just punch in the model number DMR-ES10 and something like won't power on, etc... it gets worse. I called Panasonic "customer service". If you consider being rushed through the call, repeatedly having questions unanswered then LITERALLY being hung up on customer service, then I guess that's Panasonic's benchmark for service. I was told to mail it in, wait 2 or 3 weeks, then I will receive a call letting me know IF it can be fixed. If so, I will then get the cost. Are you kidding me. If this is a widely known issue, shouldn't they be taking the hit, fixing and shipping it for free and laying out the red carpet? Oh, to add insult, I've been recording one of my favorite shows for about 7 episodes, but I never got a chance to finalize the disc, so I basically wasted weeks recording something that won't play in anyone else's DVD player (no power, no chance to finalize the disc) and finally I have a rented DVD in the player now from Blockbuster that I can't get out. In 3 weeks, it will be extremely late, who's going to pay the late fees? Me of course. As I write this, I STILL don't know what I'm going to do. I don't know what else to say except - Never again Panasonic!!

The machine arrived rather loosely packed. I could never get it to display the setup menu on the TV, nor could I get it to simply play an existing DVD. I waited on hold for over an hour on Panasonic's tech support line and gave up waiting for someone to talk to me. I've returned the unit to Amazon.com. At least all I lost was the return shipping costs. Since remanufactured means something went wrong with it the first time, you'd think I would have known better. You really do get what you pay for...