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6 of 7 people found the following review helpful
on October 20, 2012
Already a employee within the food service industry for the last several years as a server/waiter, manager, and administrator, this book was simply spectacular! The title says it all, "remarkable service." I have employed some similar strategies in this book to the restaurants where I work, with much success. I also find interesting wealth of knowledge regarding the origins of terms and traditions, and such knowledge brings a certain amount of pride and confidence in one's work. Highly recommended!
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4 of 4 people found the following review helpful
on November 6, 2009
This book will give you the ability to increase your customer service. It gives you examples to help you improve your operation.
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3 of 3 people found the following review helpful
on December 11, 2013
A great investment for any place, manager or server. It is one of the few guides of its kind that doesn't just get the details of service correct, but understands that we are in the hospitality business.
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2 of 2 people found the following review helpful
on March 16, 2014
My boyfriend is opening a restaurant, and this book was very helpful, it is very easy to process and learn all the basic things you need to know to offer a great service.

He is using to develop a good training program for all restaurant personnel.
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1 of 1 people found the following review helpful
on March 3, 2013
This is a great book. It should be required reading for everyone who works with customers, not just restaurants. Consumers should also read this so they learn to stop allowing businesses to get away with poor service.
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on April 12, 2015
Good book for anyone that has ever even been in a restauraunt. Covers everything from smiles to place settings and shows that there are as many ways to do things right as there is to do them wrong. Read this and a Ruth Reichl bookd and you can start your own blog. Many have done less.
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5 of 8 people found the following review helpful
on February 26, 2011
This book is amazing in that it takes a seemingly mundane activity, serving guests in a hospitality atmosphere, and makes it interesting. It breaks down every movement, why it's done, and how it should be done. I never new there was so much to know about setting a table, taking an order, or presenting wine at a table. If you're interested in becoming involved with the preparation and delivery of food in the hospitality industry, read this book.
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on April 25, 2015
It reads like it was written in the 70's. I would expect a much better product from CIA
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1 of 2 people found the following review helpful
on July 14, 2013
This book is full of vital information for servers. It's a must read if you want to be a professional sever. After this class, I'm going to hang on to this book for future reference.
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on January 22, 2015
Great beginners book
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