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Most of the book is devoted to the problem on how to create a customer oriented company. The topic nor new or inventive. Does not touch much the problem of resilience. Read morePublished 17 months ago by Mikolaj Pindelski
Harvard business administration professor Ranjay Gulati offers a road map for firms that are struggling in lackluster, confusing economic times. Read morePublished on August 28, 2012 by Rolf Dobelli
This if a fast read, idea-packed and timely in this wobbly economy. Perhaps the most efficient way to optimize a business or other organization is to encourage employees to use... Read morePublished on July 25, 2010 by Kare Anderson
This is an excellent book that lays out the often difficult steps that are required of businesses that want to embark on the journey to being customer-focused. Prof. Read morePublished on April 26, 2010 by David Mangen
I was first drawn to Ranjay's ideas on how to create a more fluid and customer-focused organization through his HBR article called "Silo Busting". Read morePublished on April 3, 2010 by Stephen Hurley
For any business looking to discover the secrets for long-term success, Ranjay Gulati has devised a great blueprint; the key strategies revolve around creating a customer centric... Read morePublished on March 3, 2010 by Larry Underwood
Gulati synthesizes research and experience into a thoughtful client centric management framework for any organization - large or small - to consume. Read morePublished on January 6, 2010 by C. F. Burrows