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2 of 2 people found the following review helpful:
5.0 out of 5 stars Clearly written, specific and practical, May 14, 1998
By A Customer
This review is from: The Road Map to Repeatable Success Using QFD to Implement Changes (Electronic Engineering Systems Series) (Hardcover)
QFD scares the daylights out of some people.  However, if you are in an equipment or specification material business, QFD may be exceedingly relevant to your core mission.   Of all the QFD material I read, this book did the best job of explaining things and providing examples that made sense.  I felt empowered to begin the process after reading this book.
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