Conflict resolution designed for the unique needs of nonprofits Whether you're dealing with arguments about how services should be delivered or power struggles between board members, Resolving Conflict in Nonprofit Organizations will help you understand, identify, and resolve conflict constructively. Use this guide to recognize and deal with conflict before it becomes destructive; resolve conflicts using the eight-step process; learn and practice key conflict resolution skills; break deadlocks using specific techniques; create a better working environment that will attract and retain employees; and equip the people within your organization to handle their own conflicts constructively. The guide's eight-step process shows you how to spot conflicts, decide whether to intervene, uncover and deal with the true issues involved, and design and carry out a conflict resolution process. Worksheets, checklists, and conflict resolution forms keep the process on track. Exercises help you learn and practice conflict resolution skills such as affirming and restating, mirroring body language, asking neutral questions, reframing issues, and breaking deadlocks. This valuable guide also tells you how to handle special conflicts such as harassment, discrimination, illegal activities, disagreements with funders, and more. If outside help is needed, you?ll find information on searching for and choosing the right assistance. With Resolving Conflict in Nonprofit Organizations, you'll have the tools to handle most types of conflict internally. Start using this practical guide in your organization right away.
Book Description
Editorial Reviews
Review
"A valuable and practical addition to the field. A clear guide for those who must respond to the inevitable conflicts." -- Ken Fox, Adjunct Professor and Director for Conflict Resolution, Hamline University
"Addresses the very real need of leaders of nonprofits to effectively manage their unique conflicts." -- Dell Drake, President, A. Dell Drake Consulting
"Any organization, board chair, executive director or consultant will expand their effectiveness by reading this book." -- Michael Garcia, Deputy Director, Achievement Plus, St. Paul, MN
"Should be on the bookshelf in every nonprofit administrator's office. Easy to read and follow, practical, interactive, hands-on—a fabulous book." -- Lyndall Hare, Program Chair, Gerontology, Central Piedmont Community College
"Wonderful tool to help leaders refresh their memories or learn for the first time how to deal with intrapersonal conflict." -- Karen Simmons, Director, LaSalle University Nonprofit Center
"Addresses the very real need of leaders of nonprofits to effectively manage their unique conflicts." -- Dell Drake, President, A. Dell Drake Consulting
"Any organization, board chair, executive director or consultant will expand their effectiveness by reading this book." -- Michael Garcia, Deputy Director, Achievement Plus, St. Paul, MN
"Should be on the bookshelf in every nonprofit administrator's office. Easy to read and follow, practical, interactive, hands-on—a fabulous book." -- Lyndall Hare, Program Chair, Gerontology, Central Piedmont Community College
"Wonderful tool to help leaders refresh their memories or learn for the first time how to deal with intrapersonal conflict." -- Karen Simmons, Director, LaSalle University Nonprofit Center
From the Publisher
Conflict resolution designed for the unique needs of nonprofits Whether you're dealing with arguments about how services should be delivered or power struggles between board members, Resolving Conflict in Nonprofit Organizations will help you understand, identify, and resolve conflict constructively. Use this guide to:
* Recognize and deal with conflict before it becomes destructive
* Resolve conflicts using the eight-step process
* Learn and practice key conflict resolution skills
* Break deadlocks using specific techniques
* Create a better working environment that will attract and retain employees * Equip the people within your organization to handle their own conflicts constructively The guide's eight-step process shows you how to spot conflicts, decide whether to intervene, uncover and deal with the true issues involved, and design and carry out a conflict resolution process. Worksheets, checklists, and conflict resolution forms keep the process on track. Exercises help you learn and practice conflict resolution skills such as affirming and restating, mirroring body language, asking neutral questions, reframing issues, and breaking deadlocks. This valuable guide also tells you how to handle special conflicts such as harassment, discrimination, illegal activities, disagreements with funders, and more. If outside help is needed, you?ll find information on searching for and choosing the right assistance. With Resolving Conflict in Nonprofit Organizations, you'll have the tools to handle most types of conflict internally. Start using this practical guide in your organization right away.
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Inside This Book
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First Sentence:
AS A LEADER in a nonprofit organization, you have experienced on-the-job conflict: A staff member comes into your office and angrily fires off a series of complaints about a coworker. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
asking neutral questions, conflict resolution meeting, conflict management process, conflict manager, conflict resolution process, nonprofit leader, upset person, shorthand communications, board conflicts, procedural power, spiral conflict, subtle conflict, conflict management skills, sanction power Key Phrases - Capitalized Phrases (CAPs): (learn more)
American Indian, United States, Conduct the Process, United Way, Wants Crystal, Practical Steps, Rogerian Dialogue, Identify Parties, San Francisco New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
AS A LEADER in a nonprofit organization, you have experienced on-the-job conflict: A staff member comes into your office and angrily fires off a series of complaints about a coworker. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
asking neutral questions, conflict resolution meeting, conflict management process, conflict manager, conflict resolution process, nonprofit leader, upset person, shorthand communications, board conflicts, procedural power, spiral conflict, subtle conflict, conflict management skills, sanction power Key Phrases - Capitalized Phrases (CAPs): (learn more)
American Indian, United States, Conduct the Process, United Way, Wants Crystal, Practical Steps, Rogerian Dialogue, Identify Parties, San Francisco New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Citations (learn more)
This book cites 67
books:
See all 67 books this book cites
- Magic of Conflict: Turning a Life of Work Into a Work of Art by Thomas F. Crum in Back Matter (1), and Back Matter (2)
- Coping with Cutbacks: The Nonprofit Guide to Success When Times Are Tight by Emil Angelica in Back Matter (1), and Back Matter (2)
- Working Through Conflict: Strategies for Relationships, Groups, and Organizations (5th Edition) by Joseph P. Folger in Back Matter (1), and Back Matter (2)
- Cultures and Organizations: Software of the Mind by Geert Hofstede on page 26, and Back Matter
- The Mediation Process: Practical Strategies for Resolving Conflict by Christopher W. Moore on page 8, and Back Matter
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