Resolving Conflict Once and for All : A Practical How-To Guide to Mediating Disputes [Paperback]

Dennis J. Ernst (Author), Mark Stein (Author)

Book Description

Publication Date: May 1, 1997

A practical how-to guide to mediating disputes.

Editorial Reviews

Review

The price tag is a bit high for a standard-size paperback, but any interested in the finer points of mediating disputes will find this an important key to understanding the mediation process and the art of conflict resolution. Supervisors, attorneys, and virtually any in the business of mediating between two parties will find this filled with tips on enhancing understanding. -- Midwest Book Review

About the Author

Mark Stein is the President and founder of Mediation First, a comprehensive mediation consulting firm in Louisville, Kentucky. he has personally mediated over 1,000 disputes and has trained over 2,000 business managers and community leaders to mediate conflicts that arise in the workplace or community. He has been on numerous radio and television talk shows including "The Oprah Winfrey Show" and speaks at conferences and seminars internationally. His internationally acclaimed book, "Resolving Conflict Once and For All" is currently in its second printing.

Product Details

• Paperback: 152 pages
• Publisher: Mediation First; 1st edition (May 1, 1997)
• Language: English
• ISBN-10: 0965642909
• ISBN-13: 978-0965642903
• Product Dimensions: 8.8 x 5.9 x 0.5 inches
• Shipping Weight: 8 ounces
• Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
• Amazon Best Sellers Rank: #2,779,235 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

0 of 3 people found the following review helpful:

5.0 out of 5 stars An outstanding work!, July 9, 1997

By A Customer

This review is from: Resolving Conflict Once and for All : A Practical How-To Guide to Mediating Disputes (Paperback)

Creating peace with others creates peace within ourselves. This book guides us through conflict in clear-cut and sensible ways. I applaud and thank Mr. Ernst for his outstanding writing.