Resolving Conflicts at Work: Eight Strategies for Everyone on the Job [Paperback]

Kenneth Cloke (Author), Joan Goldsmith (Author), Warren Bennis (Foreword)

Book Description

ISBN-10: 0787980242 | ISBN-13: 978-0787980245 | Publication Date: October 4, 2005 | Edition: Revised Edition

Here is a completely updated edition of the best-selling Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work and outlines the authors’ eight strategies that show how the inevitable disputes and divisions in the workplace actually provide an opportunity for greater creativity, productivity, enhanced morale, and personal growth. This new edition includes current case studies that put the focus on leadership, management, and how organizations can design systems to change a culture of avoidance into a culture of creative conflict. The result is a more practical book for today’s companies and the people who work in them.

Editorial Reviews

Review

Praise for the First Edition
"A gold mine of wisdom about how to resolve our conflicts at work."
--William Ury, author, Getting Past No and coauthor, Getting to Yes

"The brilliance of this book is that its lessons apply in any workplace setting."
--Blenda J. Wilson, president and CEO, The Nellie Mae Foundation

From the Back Cover

A Revised Edition of the Classic Book That Shows How to Turn Workplace Conflicts into Opportunities

Here is a completely updated edition of the best-selling Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work and outlines the authors' eight strategies that show how the inevitable disputes and divisions in the workplace actually provide an opportunity for greater creativity, productivity, enhanced morale, and personal growth. This new edition includes current case studies that put the focus on leadership, management, and how organizations can design systems to change a culture of avoidance into a culture of creative conflict. The result is a more practical book for today's companies and the people who work in them.

Praise for the First Edition

"A gold mine of wisdom about how to resolve our conflicts at work."
—William Ury, author, Getting Past No, and coauthor, Getting to YES

"The brilliance of this book is that its lessons apply in any workplace setting."
—Blenda J. Wilson, president and CEO, The Nellie Mae Foundation

See all Editorial Reviews

Product Details

• Paperback: 384 pages
• Publisher: Jossey-Bass; Revised Edition edition (October 4, 2005)
• Language: English
• ISBN-10: 0787980242
• ISBN-13: 978-0787980245
• Product Dimensions: 8.9 x 6 x 1.1 inches
• Shipping Weight: 1 pounds
• Average Customer Review: 5.0 out of 5 stars  See all reviews (2 customer reviews)
• Amazon Best Sellers Rank: #321,228 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

1 of 1 people found the following review helpful:

5.0 out of 5 stars Good book, November 6, 2011

By 

christina charuk (New Jersey) - See all my reviews

Amazon Verified Purchase

This review is from: Resolving Conflicts at Work: Eight Strategies for Everyone on the Job (Paperback)

Really good book that I used in a conflict resolution grad class. The info is simple and easy to understand but still very helpful.

0 of 1 people found the following review helpful:

5.0 out of 5 stars Resolving Conflicts at Work: Eight Strategies for Everyone on the Job, September 20, 2011

By 

Martine R. Wallenberg "For Real Palm" (Palm Coast, FL) - See all my reviews
(REAL NAME)   

Amazon Verified Purchase

This review is from: Resolving Conflicts at Work: Eight Strategies for Everyone on the Job (Paperback)

The condition of this used book was acceptable. There were some markings, but nothing to prevent the reader from reading the book. I received it promptly.