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Resolving Conflicts at Work: Eight Strategies for Everyone on the Job Paperback – October 4, 2005

ISBN-13: 978-0787980245 ISBN-10: 0787980242 Edition: Revised Edition

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Product Details

  • Paperback: 384 pages
  • Publisher: Jossey-Bass; Revised Edition edition (October 4, 2005)
  • Language: English
  • ISBN-10: 0787980242
  • ISBN-13: 978-0787980245
  • Product Dimensions: 7.1 x 1.1 x 9 inches
  • Shipping Weight: 1 pounds
  • Average Customer Review: 4.8 out of 5 stars  See all reviews (5 customer reviews)
  • Amazon Best Sellers Rank: #857,580 in Books (See Top 100 in Books)

Editorial Reviews

Review

Praise for the First Edition
"A gold mine of wisdom about how to resolve our conflicts at work."
--William Ury, author, Getting Past No and coauthor, Getting to Yes

"The brilliance of this book is that its lessons apply in any workplace setting."
--Blenda J. Wilson, president and CEO, The Nellie Mae Foundation

From the Back Cover

A Revised Edition of the Classic Book That Shows How to Turn Workplace Conflicts into Opportunities

Here is a completely updated edition of the best-selling Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work and outlines the authors' eight strategies that show how the inevitable disputes and divisions in the workplace actually provide an opportunity for greater creativity, productivity, enhanced morale, and personal growth. This new edition includes current case studies that put the focus on leadership, management, and how organizations can design systems to change a culture of avoidance into a culture of creative conflict. The result is a more practical book for today's companies and the people who work in them.

Praise for the First Edition

"A gold mine of wisdom about how to resolve our conflicts at work."
—William Ury, author, Getting Past No, and coauthor, Getting to YES

"The brilliance of this book is that its lessons apply in any workplace setting."
—Blenda J. Wilson, president and CEO, The Nellie Mae Foundation


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Most Helpful Customer Reviews

2 of 2 people found the following review helpful By christina charuk on November 6, 2011
Format: Paperback Verified Purchase
Really good book that I used in a conflict resolution grad class. The info is simple and easy to understand but still very helpful.
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1 of 1 people found the following review helpful By Amazon Customer on March 7, 2012
Format: Kindle Edition Verified Purchase
I read this book for my HR class on managing conflict and change. The book was an interesting read as I was able to relate to the book and what it was saying. After reading the book I was better able to analyse, manage, and handle conflict. I did find that the book has one major weakness, a section of the book tells us to communicate freely our emotions with those who we are in conflict with in hopes that they would do the same. I find this to be a challange as we are not often truthful with our emotions, which can often be raw and unforgiving.I say this as I was in postion to say how really felt about a situation and found that even though I wanted to say how I really felt I coudnt express these emotions due to the boby language I was recieving from the individual. Overall I would reccomend this book not only professionals but also to everyday individuals to use in everyday situations.
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Format: Paperback Verified Purchase
SO VERY INSIGHTFL! THIS WAS ONE OF THE BOOKS REQUIRED TO STUDY DURING MY MASTERS DEGREE PROGRAM.
IT APPLIES TO EVERYONE, AND SHOULD BE READ IN HIGH SCHOOL, BEFORE ENTERING THE WORK FORCE! AN EXCELLLENT READ! VERY RESOURCEFUL!
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Format: Paperback
I received it on time. Well packaged. It's clean, readable and good. Thanks
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0 of 3 people found the following review helpful By Martine R. Wallenberg on September 20, 2011
Format: Paperback Verified Purchase
The condition of this used book was acceptable. There were some markings, but nothing to prevent the reader from reading the book. I received it promptly.
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