The Responsible Serving of Alcoholic Beverages: A Complete Staff Training Course for Bars, Restaurants and Caterers: With Companion CD-ROM [Illustrated] [Paperback]

Beth Dugan (Author)

Book Description

Publication Date: December 30, 2005

This New Book & CD-ROM incorporates the legalities and responsibilities of serving alcohol either behind a bar, at a table, or at an off-premise function. Alcohol sales are an important source of revenue for many establishments. However establishments may face the potential for civil and criminal liability should one of your customers become intoxicated and cause damage to themselves, others or property. Good management and employee training is the key to preventing these problems before they become an issue. The Responsible Serving of Alcoholic beverages training course provides management and liquor service staff with the knowledge and awareness necessary to responsibly serve alcohol in licensed premises. Covers: Alcohol and Legal Issues, Understanding BAC Levels, responsible serving, ID Checking, Handling difficult customers, Designated Drivers,How alcohol effects the body, identifying and handling problem situations, Minors & Fake Id's,Learn how to reduce liability lawsuits, Local Law Enforcement issues, reduce liability insurance coverage premiums, a complete and comprehensive yet inexpensive in-house training program.

Editorial Reviews

Review

Its specific, well-detailed information is priceless for any serious food industry holding, May 25, 2006
Midwest Book Review

College-level collections with schools strong in culinary and food management courses will want to keep THE RESPONSIBLE SERVING OF ALCOHOLIC BEVERAGES: A COMPLETE STAFF TRAINING COURSE FOR BARS, RESTAURANTS, AND CATERERS in the collection both as a reference and as a circulating item. Two years have gone into the making of this comprehensive manual which blends the legal issues with the ethical issues involved in serving alcohol professionally: management and liquor service staff receive all the knowledge allowing them to responsibly serve alcohol in licensed premises, from understanding BAC levels and the law to checking ID, handling difficult customers, and more. While the price tag may be hefty for a standard-sized paperback, its specific, well-detailed information is priceless for any serious food industry holding.

Diane C. Donovan, Editor
California Bookwatch

--Midwest Book Review

Product Details

• Paperback: 376 pages
• Publisher: Atlantic Publishing Company (December 30, 2005)
• Language: English
• ISBN-10: 0910627630
• ISBN-13: 978-0910627634
• Product Dimensions: 9 x 6.1 x 1 inches
• Shipping Weight: 1.4 pounds (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (5 customer reviews)
• Amazon Best Sellers Rank: #2,053,675 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

5.0 out of 5 stars Its specific, well-detailed information is priceless for any serious food industry holding, May 25, 2006

By 

Midwest Book Review (Oregon, WI USA) - See all my reviews

This review is from: The Responsible Serving of Alcoholic Beverages: A Complete Staff Training Course for Bars, Restaurants and Caterers: With Companion CD-ROM (Paperback)

College-level collections with schools strong in culinary and food management courses will want to keep THE RESPONSIBLE SERVING OF ALCOHOLIC BEVERAGES: A COMPLETE STAFF TRAINING COURSE FOR BARS, RESTAURANTS, AND CATERERS in the collection both as a reference and as a circulating item. Two years have gone into the making of this comprehensive manual which blends the legal issues with the ethical issues involved in serving alcohol professionally: management and liquor service staff receive all the knowledge allowing them to responsibly serve alcohol in licensed premises, from understanding BAC levels and the law to checking ID, handling difficult customers, and more. While the price tag may be hefty for a standard-sized paperback, its specific, well-detailed information is priceless for any serious food industry holding.

Diane C. Donovan, Editor
California Bookwatch

5.0 out of 5 stars A Conscientious, Must Have Guide, May 24, 2006

By 

Book Woman (Southeast) - See all my reviews

This review is from: The Responsible Serving of Alcoholic Beverages: A Complete Staff Training Course for Bars, Restaurants and Caterers: With Companion CD-ROM (Paperback)

Stop, Look, and Listen! should be the subtitle of this excellent resource guide. Beth Dugan starts with a chapter called What is Alcohol?, and does not let up until she concludes with a creative section of "modules." These training modules contain the most valuable information this guide provides. From calculating drinking ages, checking ID's, understanding state laws, identifying intoxication and understanding a customer's rate of consumption, she offers a resource guide that can assist new as well as experienced bar owners. Serving alcoholic beverages at your establishment can increase revenues and turn into an enjoyable experience; but can also open you up to a myriad of legal issues. This invaluable book walks you through the steps on how to responsibly serve alcohol, how to train a competent and responsible staff and how to handle emergencies. Although included in the book, the accompanying CD-ROM presents handy details such as state law information, easy to read charts on calculating alcohol content, and the previously mentioned modules. As an extra, the CD-ROM also offers printable versions of the posters included in the book that promote responsible drinking. Overall, this book is a must-have tool for any bar owner, restaurant operator or caterer; a resource that has the information to prepare you for the many challenges faced when serving alcoholic beverages in your food service business, and one that encourages you to responsibly embrace the opportunity.

5.0 out of 5 stars Very Informative, May 11, 2006

By 

Brandi M. Seals (Fayetteville, AR United States) - See all my reviews
(REAL NAME)   

This review is from: The Responsible Serving of Alcoholic Beverages: A Complete Staff Training Course for Bars, Restaurants and Caterers: With Companion CD-ROM (Paperback)

This book is an excellent read for anyone that will be serving alcohol in a professional capacity. I didn't know what to expect when I picked it up, but I was happy to find tips on detecting whether someone is drunk, suggestions on how to keep up profits while limiting the amount of alcohol a customer consumes, and much more.

There is a guide for training staff members on how to recognize fake IDs, pouring drinks properly and just about anything else you can think of that would help keep patrons from becoming too inebriated.

I like that the author makes a point to say how things differ in various states and then has an appendix which shows each state and what categories they fall in. I also liked the CD-ROM that came with the book. It has charts in it that were used in the book - such as the alcohol absorption rate diagram. It's really great stuff. There are also worksheets on the CD-ROM that can be used in combination with the suggested training.

The only thing that I didn't love about the book was that in the beginning the author provides some information that isn't entirely relevant - such as what alcohol is, what it means to be drunk vs. alcoholism. Things like this are common sense to most people. But all in all, this is a very helpful book that anyone looking to start up a restaurant, bar or catering service should look into.