Restaurant Basics: Why Guests Don't Come Back...and What You Can Do About It [Hardcover]

Bill Marvin (Author)

Book Description

Publication Date: December 1, 1991 | ISBN-10: 0471551740 | ISBN-13: 978-0471551744 | Edition: 1

An easy-to-read, comprehensive, commonsense look at restaurant service from the guest's point of view. Helps teach the details of good service, develop meaningful middle management training and establish definitive operating guidelines that enhance service. Explores the particular process by which customers form their opinions of restaurant service. Provides a competitive advantage for restaurant operators.

Editorial Reviews

From the Publisher

An easy-to-read, comprehensive, commonsense look at restaurant service from the guest's point of view. Helps teach the details of good service, develop meaningful middle management training and establish definitive operating guidelines that enhance service. Explores the particular process by which customers form their opinions of restaurant service. Provides a competitive advantage for restaurant operators.

Product Details

• Hardcover: 240 pages
• Publisher: Wiley; 1 edition (December 1, 1991)
• Language: English
• ISBN-10: 0471551740
• ISBN-13: 978-0471551744
• Product Dimensions: 8.9 x 6.7 x 0.7 inches
• Shipping Weight: 1.1 pounds (View shipping rates and policies)
• Average Customer Review: 3.2 out of 5 stars  See all reviews (5 customer reviews)
• Amazon Best Sellers Rank: #141,604 in Books (See Top 100 in Books)
  • #33 in Books > Business & Investing > Small Business & Entrepreneurship > Hospitality Businesses

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Customer Reviews

Most Helpful Customer Reviews

15 of 15 people found the following review helpful:

4.0 out of 5 stars An eyeopening look at dining out from the guest's perspectiv, November 15, 1998

By 

A Customer - See all my reviews

This review is from: Restaurant Basics: Why Guests Don't Come Back...and What You Can Do About It (Hardcover)

I found this book very informative and easy to read. The thrust of the book centers on attention to detail, the task that seems to get lost or forgetten in the day-to-day operations of many restaurants! A great find!

4 of 5 people found the following review helpful:

5.0 out of 5 stars A VERY GOOD TOOL, August 18, 2001

By 

A. KIRIAKOPOULOS "iceman" (Athens Greece) - See all my reviews
(VINE VOICE)    (REAL NAME)   

This review is from: Restaurant Basics: Why Guests Don't Come Back...and What You Can Do About It (Hardcover)

This is a very good tool professionals can use to run their places.No matter what style is your restaurant or where in the world is located everything you read in this book solves you problems.Even if you use specialists to train your emploees it is good to read it yourself. The way it is written helps a lot to use the book.Just pick up a paragraph every day and try it like i did.You will see much differnce in your place within a month.

4.0 out of 5 stars A good book, but overpriced for a book under 300 pages, August 3, 2009

By 

Tax Accountant "Tax Accountant" (Nevada) - See all my reviews

This review is from: Restaurant Basics: Why Guests Don't Come Back...and What You Can Do About It (Hardcover)

This is a good book, with many good ideas. I know that restaurant owners, by and large, would rather not read through a giant tome of pointers and wordy explanations. The book covers a lot of ground--the information is mainly the issues that restaurant owners MISS.

There's a lot of good pointers, but not a lot of explanations. And the author makes a suggestion, but then doesn't really elaborate much on how restaurants can improve the problems that they face. It's the only book of its kind that I've seen--pages and pages of mistakes that restaurants make. The book would be a better resource if it actually elaborated more about how to solve problems. But it's still useful, even at the higher price point. But I recommend finding a less expensive alternative.