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Rethinking Retention in Good Times and Bad: Breakthrough Ideas for Keeping Your Best Workers Hardcover

ISBN-13: 978-0891062387 ISBN-10: 0891062386

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Product Details

  • Hardcover: 304 pages
  • Publisher: Nicholas Brealey America (October 31, 2009)
  • Language: English
  • ISBN-10: 0891062386
  • ISBN-13: 978-0891062387
  • Product Dimensions: 9.2 x 6.4 x 1 inches
  • Shipping Weight: 1.4 pounds (View shipping rates and policies)
  • Average Customer Review: 4.9 out of 5 stars  See all reviews (12 customer reviews)
  • Amazon Best Sellers Rank: #634,894 in Books (See Top 100 in Books)

Editorial Reviews

Review

Worried about talent walking out the door? Finnegan offers fresh thinking for solving the turnover problem in any economy. (Patricia O'Connell, Management Editor, Business Week)

Dick Finnegan's new book, Rethinking Retention in Good Times and Bad is a timely publication. While retaining your best employees is always important for every business enterprise, today's difficult economy makes this book a must-read. Full of practical, useful advice, this book can put you to work today to improve retention of your most valued employees. It not only shows you where to look to identify retention problems in your organization, it guides you through the steps for developing the strategies and tactics tailored to meet your company's specific needs. This not a book just for HR professionals - anyone who manages people will benefit from the insights presented here. (John E. Sutton, Senior Vice President, Mercury Insurance Group)

Mary Steele, Director of Executive Compensation, Delta Airlines Dick Finnegan is a true expert on turnover. I have worked with Dick for over 20 years and turnover has been his passion. He understands what causes it, and, more importantly, what individual effective steps a company can take based on its culture to reduce it. With focus and commitment, his unique approach has helped many companies address their turnover problems, and have improved management skills at the same time. (Mary Steele, Director of Executive Compensation, Delta Airlines)

Dick Finnegan definitely has his finger on the pulse of what it takes to retain top talent. Even in today's declining economy, top performers can and will walk out the door if their job isn't meeting their career expectations. Dick is insightful in his assessment of why people leave and what it takes to retain them. The seven retention strategies he has developed have true merit and are right on the money. (Dennis P. Gilhooley Sr. CPIM, Associate Partner Public)

Sector Supply Chain, IBM Global Business Services

About the Author

Richard Finnegan is President of Finnegan Mackenzie, a firm specializing in cutting employee turnover. He is recognized by executives across people management professions as a leading thinker and advisor on employee retention.

More About the Author

Dick Finnegan has been cited by BusinessWeek, Chief Executive Magazine, and Consulting Magazine as the leading thinker on employee retention.

Dick is the is the CEO of C-Suite Analytics which helps organizations engage and retain their employees, www.c-suiteanalytics.com. He is the author "Rethinking Retention in Good Times and Bad" which details the best strategic approach to cutting turnover with specific, research-based tactics that work. He is also the author of "The Power of Stay Interviews for Engagement and Retention" which is the top-selling book published by the Society For Human Resources (SHRM). Since publication, Google hits for "stay interviews" have increased from less than one thousand to over 300 million.

His U.S. clients have included Adventist Healthcare, Hilton, The Hartford, GE, and Johnson & Johnson, as well as the CIA. His international work has spanned 6 continents and includes working with Siberian banks as well as African gold mines where he went 3 kilometers deep to learn why employees stay and leave. He also partners with the Chinese HR Excellence Center to conduct employee retention programs across China.

Dick is a featured speaker for SHRM, ICMI, and other organizations. He holds bachelors and graduate degrees from The Pennsylvania State University and lives in Orlando, Florida, where The Orlando Sentinel newspaper published an editorial recognizing him for his extensive donations of professional services to non-profit organizations.

Customer Reviews

4.9 out of 5 stars
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The book was sprinkled with a good sense of humor.
J. Gilchriest
The book provides processes and procedures to implement these "retention practices."
Michael J. Pristas
Really talented employees can find work during any economic period.
Rolf Dobelli

Most Helpful Customer Reviews

By Tara McAlister on April 11, 2014
Format: Hardcover Verified Purchase
Trying to really get a grasp on why turnover happens and this book offers suggestions and studies to help understand and create possible cultural solutions.
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Format: Hardcover
You might think that a recession is exactly the time when good employees batten down their hatches and cling to their jobs, even if they do not like them. Think again. Really talented employees can find work during any economic period. Indeed, they change jobs all the time. Such turnover cuts productivity, making operations less efficient, and burdens companies with heavy employee replacement costs. Although the tariff can be staggering, most organizations do not have a formal - or even an informal - retention abatement process. Instead, they relegate retention to a sideline human resources department activity. To correct this operational oversight, retention consultant Richard P. Finnegan provides the "Rethinking Retention Model," a robust best-practices program you can use to cut down on expensive employee churn. In his heavily researched and sourced book, Finnegan thoroughly details the exact steps organizations should implement to increase retention. He offers numerous case studies that illustrate how companies hold on to their best employees. getAbstract highly recommends this comprehensive, logical, thoughtful guide as an ideal resource for CEOs, managers and HR executives who need to close the revolving door.
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Format: Hardcover
Richard Finnegan has explosive ideas that when implemented will prove successful with the teams anyone works with. As Regional Director of an education company, all of the people I work with from administrative staff to teachers will benefit from his recommendations. My goal was to find ways tp keep my best workers and Mr. Finnegan addressed this with precise ideas not seen elsewhere. His book was entertaining and kept my attention. It was well organized and really made me "think" and develop a plan for my teams. He is a "people person" who understands how to meet the needs of people, keep them happy and motivated. The book was sprinkled with a good sense of humor.

I highly recommend this book.

C. Gilchriest
Regional Director
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By Nina Jones on March 3, 2010
Format: Hardcover
Dick Finnegan's book "Rethinking Retention in Good Times and Bad" is so well written. I enjoyed his positive energy and passion as he explained not only how important retention is to the success of a company but how to make it happen in every business. This book is a powerful tool, loaded with very doable retention models that can help any sized company retain their best employees. The time, effort, training and expense of bringing in new employees should be enough incentive for this book to be a "must read" for every level supervisor from the top down who wants their company to be a success.
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Format: Hardcover
This is a resource packed with practical advice about retaining valuable employees. It is also backed up by impressive research proving retention yields significant bottom line business results. Although other books have talked about the importance of the relationship a leader has with an employee, this book provides advice on how to improve it and create the glue that retains employees. The case studies prompted my thinking to adapt some approaches with teams I work with. Need a story or activity to engage the leaders in your company to take ownership of retention strategy, this book has examples throughtout (like working with Finance to put a cost on turnover and then leveraging that information to ask executives to set retention goals). This is a book to read and then apply what you have learned to improve retention of your talented employees.
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Format: Hardcover
Rethinking Retention is an impressive examination of a problem that many businesses, both large and small, fail to tackle -- and, as the book shows, the results are costly. Through a combination of careful research and personal anecdotes, Finnegan illuminates the reasons why companies -- even very good companies -- regularly lose valuable, productive employees who might have been retained, at little or no additional cost, if enlightened policies for managing human capital had been in place. Finnegan deftly explains those policies, and the associated analytical tools that make them work, in a way that is both logically sound and unusually practical. For example, in most books of management advice, you will seldom find a concept that mates theory and pragmatism as effectively as Finnegan's idea of EVP (employee value proposition). Moreover, the book presents ideas very clearly. All chapters are structured alike, with a tidy preview up front and a summary at the end, which makes the book a more efficient learning tool. Overall, this is a five-star work, combining the author's vast personal knowledge and strong analytical skills with sound recommendations that any company can act on. We all know that high turnover rates are costly to businesses, and this book makes clear that those costs are higher than most managers recognize. If you'd rather not continue to pay those costs, take a look at Rethinking Retention.
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