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Rethinking Retention in Good Times and Bad: Breakthrough Ideas for Keeping Your Best Workers Hardcover – October 31, 2009

ISBN-13: 978-0891062387 ISBN-10: 0891062386

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Product Details

  • Hardcover: 304 pages
  • Publisher: Nicholas Brealey America (October 31, 2009)
  • Language: English
  • ISBN-10: 0891062386
  • ISBN-13: 978-0891062387
  • Product Dimensions: 6.4 x 1 x 9.4 inches
  • Shipping Weight: 1.4 pounds (View shipping rates and policies)
  • Average Customer Review: 4.9 out of 5 stars  See all reviews (13 customer reviews)
  • Amazon Best Sellers Rank: #130,734 in Books (See Top 100 in Books)

Editorial Reviews

Review

Worried about talent walking out the door? Finnegan offers fresh thinking for solving the turnover problem in any economy. (Patricia O'Connell, Management Editor, Business Week)

Dick Finnegan's new book, Rethinking Retention in Good Times and Bad is a timely publication. While retaining your best employees is always important for every business enterprise, today's difficult economy makes this book a must-read. Full of practical, useful advice, this book can put you to work today to improve retention of your most valued employees. It not only shows you where to look to identify retention problems in your organization, it guides you through the steps for developing the strategies and tactics tailored to meet your company's specific needs. This not a book just for HR professionals - anyone who manages people will benefit from the insights presented here. (John E. Sutton, Senior Vice President, Mercury Insurance Group)

Mary Steele, Director of Executive Compensation, Delta Airlines Dick Finnegan is a true expert on turnover. I have worked with Dick for over 20 years and turnover has been his passion. He understands what causes it, and, more importantly, what individual effective steps a company can take based on its culture to reduce it. With focus and commitment, his unique approach has helped many companies address their turnover problems, and have improved management skills at the same time. (Mary Steele, Director of Executive Compensation, Delta Airlines)

Dick Finnegan definitely has his finger on the pulse of what it takes to retain top talent. Even in today's declining economy, top performers can and will walk out the door if their job isn't meeting their career expectations. Dick is insightful in his assessment of why people leave and what it takes to retain them. The seven retention strategies he has developed have true merit and are right on the money. (Dennis P. Gilhooley Sr. CPIM, Associate Partner Public)

Sector Supply Chain, IBM Global Business Services

About the Author

Richard Finnegan is President of Finnegan Mackenzie, a firm specializing in cutting employee turnover. He is recognized by executives across people management professions as a leading thinker and advisor on employee retention.

More About the Author

Dick Finnegan is the author of The Power of Stay Interviews for Engagement and Retention which is the top-selling SHRM-published book in history. He is also the author of Rethinking Retention in Good Times and Bad which was excerpted by BusinessWeek which said "Finnegan offers fresh thinking for solving the turnover problem in any economy". His new books in the first quarter of 2015 include The Stay Interview: A Manager's Guide to Keeping the Best and Brightest, to be published in over 20 languages, and HR's Greatest Challenge: Driving the C-Suite to Improve Employee Engagement and Retention.

Dick is a humorous and insightful speaker for conference and corporate events. His "day job" is CEO of C-Suite Analytics which helps organizations improve engagement and retention, including one solution that guarantees turnover will decrease 20% in the first year or funds are returned. His experience includes solving turnover and engagement in Siberian banks, African gold mines, multi-national corporations in China, and for the CIA.

He holds bachelors and graduate degrees from The Pennsylvania State University and lives in Orlando, Florida, where The Orlando Sentinel newspaper published an editorial recognizing Dick for his extensive donations of professional services to non-profit organizations.

Follow Dick's tweets at @Dick_Finnegan

Customer Reviews

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It's not always income, benefits and perks that maintains good employees.
Michael J. Pristas
I enjoyed his positive energy and passion as he explained not only how important retention is to the success of a company but how to make it happen in every business.
Nina Jones
Rethinking Retention in Good Times and Bad is for any business library strong in human resources and business management.
Midwest Book Review

Most Helpful Customer Reviews

1 of 1 people found the following review helpful By Rolf Dobelli HALL OF FAME on August 16, 2010
Format: Hardcover
You might think that a recession is exactly the time when good employees batten down their hatches and cling to their jobs, even if they do not like them. Think again. Really talented employees can find work during any economic period. Indeed, they change jobs all the time. Such turnover cuts productivity, making operations less efficient, and burdens companies with heavy employee replacement costs. Although the tariff can be staggering, most organizations do not have a formal - or even an informal - retention abatement process. Instead, they relegate retention to a sideline human resources department activity. To correct this operational oversight, retention consultant Richard P. Finnegan provides the "Rethinking Retention Model," a robust best-practices program you can use to cut down on expensive employee churn. In his heavily researched and sourced book, Finnegan thoroughly details the exact steps organizations should implement to increase retention. He offers numerous case studies that illustrate how companies hold on to their best employees. getAbstract highly recommends this comprehensive, logical, thoughtful guide as an ideal resource for CEOs, managers and HR executives who need to close the revolving door.
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Format: Hardcover
Mr. Finnegan's Rethinking Retention explores the many ways management can tune in to the developmental needs of its organization and create an environment where its employees and business thrives. This type of book and research is long overdue in the corporate workplace. It's not always income, benefits and perks that maintains good employees. Alot of it has to do with the calibre of the management team and their ability to connect with their employees and create a work environment that inspires quality contributions and keeps the workplace challenging, stimulating and rewarding. Finnegan promotes the need to create retention goals within the corporate management team along with all of the other annual key business or market share goals and objectives. Moroever, he stresses the importance of investing in the professional fulfillment of key employees which in turn results in a positive outward reflection of the company as a great place to work. This "success breeds success" corporate atmosphere and reputation will attract the best and the brightest the market has to offer. The book provides processes and procedures to implement these "retention practices." It extols the value and effectiveness of mentoring within the organization and an open communications environment where employees can question or challenge rules and procedures with the understanding that it supports best practices of the organization. Finnegan hits a home run with this insightful look at the corporate workplace and how companies can maintain and nurture their most prized assets, their people.
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Format: Hardcover
Rethinking Retention is an impressive examination of a problem that many businesses, both large and small, fail to tackle -- and, as the book shows, the results are costly. Through a combination of careful research and personal anecdotes, Finnegan illuminates the reasons why companies -- even very good companies -- regularly lose valuable, productive employees who might have been retained, at little or no additional cost, if enlightened policies for managing human capital had been in place. Finnegan deftly explains those policies, and the associated analytical tools that make them work, in a way that is both logically sound and unusually practical. For example, in most books of management advice, you will seldom find a concept that mates theory and pragmatism as effectively as Finnegan's idea of EVP (employee value proposition). Moreover, the book presents ideas very clearly. All chapters are structured alike, with a tidy preview up front and a summary at the end, which makes the book a more efficient learning tool. Overall, this is a five-star work, combining the author's vast personal knowledge and strong analytical skills with sound recommendations that any company can act on. We all know that high turnover rates are costly to businesses, and this book makes clear that those costs are higher than most managers recognize. If you'd rather not continue to pay those costs, take a look at Rethinking Retention.
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Format: Hardcover
Some of the biggest drivers of organizational performance boil down to "consistency" What is it that a company does consistently - no matter what the economic landscape - that engenders customer loyalty and employee loyalty while at the same time driver better results for shareholders? Dick Finnegan knows this to be true, and he's an expert at helping companies understand the impact they feel when they don't make employee retention a long-standing commitment for their enterprise. A lot of business leaders say that their people are their biggest assets, yet strikingly few of those same business leaders really hold their organizations, and themselves, accountable for developing and retaining the very best people they have, and as a result, those great people usually walk out the door, leaving huge holes in their organizations along with diminished morale. If you're concerned about the bottom-line, you better be concerned about your workforce productivity, and how a lack of commitment to retention is holding performance back. I strongly recommend you read 'Rethinking Retention in Good Times and Bad, as I have done. Dick has raised my own understanding of just how critical a driver of business results retention has become. If you know that, you already have an edge over your competition. You might call that "the Finnegan effect!"
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