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Rethinking Retention in Good Times and Bad: Breakthrough Ideas for Keeping Your Best Workers [Hardcover]

by Richard P. Finnegan
4.9 out of 5 stars  See all reviews (12 customer reviews)

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Book Description

October 31, 2009 0891062386 978-0891062387
How do organizations keep the workers they want? Until now, employee retention strategies have been based on instincts rather than research. With no firm body of knowledge to use as a guide, employee turnover has been a problem for all organizations. This book is the first to offer a top-to-bottom, organization-wide retention action plan. Many organizations lose employees and profits because they don't know which processes to put into place to cut employee turnover. They speak of building retention cultures but don't know who should do what and when. This hands-on tactical guide gives those answers, providing specific strategies and tactics backed by the author's own research and on-site experience. It is essential reading for all types of organizations-large or small, public or private, with high concentrations of low-skilled or high skilled workers, and across multiple industries. Also addressed is how to retain your high-performing workers in slow economic times. If you are losing workers you want to keep, this book will tell you how to put retention solutions in place across Read this book with a pen in your hand. Circle ideas you like, strike through those you don't, and make notes as to how you can apply these tactics in your company. Then pass it on to a colleague and ask her to do the same. Stir up your company's thinking on employee retention so progress happens, fast. —From the Introduction, Rethinking Retention in Good Times and Bad.

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Rethinking Retention in Good Times and Bad: Breakthrough Ideas for Keeping Your Best Workers + The Power of Stay Interviews for Engagement and Retention
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Editorial Reviews


Worried about talent walking out the door? Finnegan offers fresh thinking for solving the turnover problem in any economy. (Patricia O'Connell, Management Editor, Business Week)

Dick Finnegan's new book, Rethinking Retention in Good Times and Bad is a timely publication. While retaining your best employees is always important for every business enterprise, today's difficult economy makes this book a must-read. Full of practical, useful advice, this book can put you to work today to improve retention of your most valued employees. It not only shows you where to look to identify retention problems in your organization, it guides you through the steps for developing the strategies and tactics tailored to meet your company's specific needs. This not a book just for HR professionals - anyone who manages people will benefit from the insights presented here. (John E. Sutton, Senior Vice President, Mercury Insurance Group)

Mary Steele, Director of Executive Compensation, Delta Airlines Dick Finnegan is a true expert on turnover. I have worked with Dick for over 20 years and turnover has been his passion. He understands what causes it, and, more importantly, what individual effective steps a company can take based on its culture to reduce it. With focus and commitment, his unique approach has helped many companies address their turnover problems, and have improved management skills at the same time. (Mary Steele, Director of Executive Compensation, Delta Airlines)

Dick Finnegan definitely has his finger on the pulse of what it takes to retain top talent. Even in today's declining economy, top performers can and will walk out the door if their job isn't meeting their career expectations. Dick is insightful in his assessment of why people leave and what it takes to retain them. The seven retention strategies he has developed have true merit and are right on the money. (Dennis P. Gilhooley Sr. CPIM, Associate Partner Public)

Sector Supply Chain, IBM Global Business Services

About the Author

Richard Finnegan is President of Finnegan Mackenzie, a firm specializing in cutting employee turnover. He is recognized by executives across people management professions as a leading thinker and advisor on employee retention.

Product Details

  • Hardcover: 304 pages
  • Publisher: Nicholas Brealey America (October 31, 2009)
  • Language: English
  • ISBN-10: 0891062386
  • ISBN-13: 978-0891062387
  • Product Dimensions: 9.2 x 6.4 x 1 inches
  • Shipping Weight: 1.4 pounds (View shipping rates and policies)
  • Average Customer Review: 4.9 out of 5 stars  See all reviews (12 customer reviews)
  • Amazon Best Sellers Rank: #530,149 in Books (See Top 100 in Books)

More About the Author

Dick Finnegan has been cited by BusinessWeek, Chief Executive Magazine, and Consulting Magazine as the leading thinker on employee retention.

Dick is the is the CEO of C-Suite Analytics which helps organizations engage and retain their employees, He is the author "Rethinking Retention in Good Times and Bad" which details the best strategic approach to cutting turnover with specific, research-based tactics that work. He is also the author of "The Power of Stay Interviews for Engagement and Retention" which is the top-selling book published by the Society For Human Resources (SHRM). Since publication, Google hits for "stay interviews" have increased from less than one thousand to over 300 million.

His U.S. clients have included Adventist Healthcare, Hilton, The Hartford, GE, and Johnson & Johnson, as well as the CIA. His international work has spanned 6 continents and includes working with Siberian banks as well as African gold mines where he went 3 kilometers deep to learn why employees stay and leave. He also partners with the Chinese HR Excellence Center to conduct employee retention programs across China.

Dick is a featured speaker for SHRM, ICMI, and other organizations. He holds bachelors and graduate degrees from The Pennsylvania State University and lives in Orlando, Florida, where The Orlando Sentinel newspaper published an editorial recognizing him for his extensive donations of professional services to non-profit organizations.

Customer Reviews

4.9 out of 5 stars
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Most Helpful Customer Reviews
4.0 out of 5 stars Reading for Work April 11, 2014
Format:Hardcover|Verified Purchase
Trying to really get a grasp on why turnover happens and this book offers suggestions and studies to help understand and create possible cultural solutions.
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5.0 out of 5 stars Research-based report on retaining your best employees August 16, 2010
You might think that a recession is exactly the time when good employees batten down their hatches and cling to their jobs, even if they do not like them. Think again. Really talented employees can find work during any economic period. Indeed, they change jobs all the time. Such turnover cuts productivity, making operations less efficient, and burdens companies with heavy employee replacement costs. Although the tariff can be staggering, most organizations do not have a formal - or even an informal - retention abatement process. Instead, they relegate retention to a sideline human resources department activity. To correct this operational oversight, retention consultant Richard P. Finnegan provides the "Rethinking Retention Model," a robust best-practices program you can use to cut down on expensive employee churn. In his heavily researched and sourced book, Finnegan thoroughly details the exact steps organizations should implement to increase retention. He offers numerous case studies that illustrate how companies hold on to their best employees. getAbstract highly recommends this comprehensive, logical, thoughtful guide as an ideal resource for CEOs, managers and HR executives who need to close the revolving door.
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5.0 out of 5 stars Highly recommended reading - Must Read March 13, 2010
Richard Finnegan has explosive ideas that when implemented will prove successful with the teams anyone works with. As Regional Director of an education company, all of the people I work with from administrative staff to teachers will benefit from his recommendations. My goal was to find ways tp keep my best workers and Mr. Finnegan addressed this with precise ideas not seen elsewhere. His book was entertaining and kept my attention. It was well organized and really made me "think" and develop a plan for my teams. He is a "people person" who understands how to meet the needs of people, keep them happy and motivated. The book was sprinkled with a good sense of humor.

I highly recommend this book.

C. Gilchriest
Regional Director
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5.0 out of 5 stars Power Business Tool March 3, 2010
Dick Finnegan's book "Rethinking Retention in Good Times and Bad" is so well written. I enjoyed his positive energy and passion as he explained not only how important retention is to the success of a company but how to make it happen in every business. This book is a powerful tool, loaded with very doable retention models that can help any sized company retain their best employees. The time, effort, training and expense of bringing in new employees should be enough incentive for this book to be a "must read" for every level supervisor from the top down who wants their company to be a success.
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5.0 out of 5 stars Retention Strategy and Tactics in one book February 28, 2010
This is a resource packed with practical advice about retaining valuable employees. It is also backed up by impressive research proving retention yields significant bottom line business results. Although other books have talked about the importance of the relationship a leader has with an employee, this book provides advice on how to improve it and create the glue that retains employees. The case studies prompted my thinking to adapt some approaches with teams I work with. Need a story or activity to engage the leaders in your company to take ownership of retention strategy, this book has examples throughtout (like working with Finance to put a cost on turnover and then leveraging that information to ask executives to set retention goals). This is a book to read and then apply what you have learned to improve retention of your talented employees.
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5.0 out of 5 stars Trenchant analysis of a costly problem for organizations February 28, 2010
Rethinking Retention is an impressive examination of a problem that many businesses, both large and small, fail to tackle -- and, as the book shows, the results are costly. Through a combination of careful research and personal anecdotes, Finnegan illuminates the reasons why companies -- even very good companies -- regularly lose valuable, productive employees who might have been retained, at little or no additional cost, if enlightened policies for managing human capital had been in place. Finnegan deftly explains those policies, and the associated analytical tools that make them work, in a way that is both logically sound and unusually practical. For example, in most books of management advice, you will seldom find a concept that mates theory and pragmatism as effectively as Finnegan's idea of EVP (employee value proposition). Moreover, the book presents ideas very clearly. All chapters are structured alike, with a tidy preview up front and a summary at the end, which makes the book a more efficient learning tool. Overall, this is a five-star work, combining the author's vast personal knowledge and strong analytical skills with sound recommendations that any company can act on. We all know that high turnover rates are costly to businesses, and this book makes clear that those costs are higher than most managers recognize. If you'd rather not continue to pay those costs, take a look at Rethinking Retention.
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Most Recent Customer Reviews
5.0 out of 5 stars Your Prescription for Retention
What makes this book so outstanding is both its excellent content and the accessibility of that information to the reader. Read more
Published on February 23, 2010 by S. E. Buchheit
5.0 out of 5 stars This book details why retention has to be "re-thought" to drive...
Some of the biggest drivers of organizational performance boil down to "consistency" What is it that a company does consistently - no matter what the economic landscape - that... Read more
Published on February 16, 2010 by J. McCool
5.0 out of 5 stars The definitive guide to managing employee turnover
This is the only instruction manual you will need to effectively reduce employee churn in your organization. Very practical real-world solutions in every chapter.
Published on February 15, 2010 by S. Lake
5.0 out of 5 stars Tapping Into the Real Value of An Organization
Mr. Finnegan's Rethinking Retention explores the many ways management can tune in to the developmental needs of its organization and create an environment where its employees and... Read more
Published on February 8, 2010 by Michael J. Pristas
5.0 out of 5 stars Pragmatic Retention Ideas
There are huge numbers of leadership and management books written each year. Each purports to provide the inside edge to success in business. Read more
Published on January 27, 2010 by Allen Larson
5.0 out of 5 stars Plenty of books tell how to instigate employee incentive plans, but...
Rethinking Retention in Good Times and Bad is for any business library strong in human resources and business management. Read more
Published on January 18, 2010 by Midwest Book Review
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