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Most Helpful Customer Reviews
21 of 22 people found the following review helpful:
4.0 out of 5 stars
Fun but flawed book,
By
This review is from: The Revenge of Brand X: How to Build A Big Time Brand - on the Web or Anywhere Else ROUND 2 (Paperback)
Rob Frankel is an amusing writer with a tremendous enthusiasm for his subject. His book is full of pointed anecdotes and useful case studies that illustrate the principles he expounds. The book is also an excellent example in itself of a man branding himself -- the hierarchy of "Frankel's laws of branding" for instance. Frankel has a way of making a point from an unusual perspective that becomes obvious and clear after he explains it. However, the book is marred by several flaws. First, some of his examples of poorly branded companies simply don't hold up. He claims that Coca-cola is a weak brand because customers will accept a Pepsi in a restaurant rather than (I assume) leaving the restaurant to find one that serves Coke. No beverage company brand, of course, could ever inspire that kind of loyalty because soda just isn't important enough in anyone's life. Frankel's branding mantra is that it's all about your customers seeing you as the only solution to their problem. Is Coke supposed to be the only solution to my sweet carbonated syrup beverage problem? He's clearly missing an important part of the equation there. Another example is his discussion of Microsoft. After arguing that Microsoft has a terrible brand (which I won't necessarily dispute) he later says that if the branding is wrong, so is everything else. Because that branding problem has really hampered Microsoft from being a successful company. Apple, of course, is one of Frankel's favorite brands. This book would also have greatly benefitted from an editor (it was self-published) who could have tightened the organization, caught some of the inconsistencies, and fixed the embarassing number of hideous typos. For [what it's worth] Mr. Frankel's readers deserve a little more proofreading on his part.
18 of 22 people found the following review helpful:
5.0 out of 5 stars
I laughed, I cried...,
By
This review is from: The Revenge of Brand X: How to Build A Big Time Brand - on the Web or Anywhere Else ROUND 2 (Paperback)
Typical Rob Frankel, no punches pulled. I read this book on a cross country flight drawing many sideways looks from the other executives in first class as I giggled and tee-heed through this wonderful book. Yes I laughed, and then I cried as I thought of how many companies who needed this information. As a Certified Management Consultant I am called on every day to help companies achieve their maximum potential. The largest fundamental problem is that most companies have no idea of who they are, and most importantly, who they are vis-a-vis their customers. Their entire strategy, how they operate, every decision they makes idealy should flow from this central core. Unfortunately, for most companies, that central core is a great void. Rob shows you what you are missing, and how to fill in some of those gaps. He does it with humor, if not with a great editor.
11 of 13 people found the following review helpful:
1.0 out of 5 stars
Not a good book. Don't be fooled by the mktg.,
By A Customer
This review is from: The Revenge of Brand X: How to Build A Big Time Brand - on the Web or Anywhere Else ROUND 2 (Paperback)
Ordered the book with high expectations. I fell for the marketing. But am really disappointed. Apparently, though the author can't explain branding, he can market, at least for himself. Don't be fooled.Beneath the abundance of hype-filled phrases and stories, there is VERY LITTLE substance. No clear definitions or frameworks. It is easy to read, but as you read, you keep on waiting for the author to get the real point -- but that never happends. All you get is a bunch of little/random points along the way. This is a magazine article that was turned into a book by making the font big and including a bunch of useless pages, like the old pictures of websites. Aaker's books are better.
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