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Most Helpful Customer Reviews
360 of 374 people found the following review helpful:
1.0 out of 5 stars
Horrible Experience - Don't do it,
By
Amazon Verified Purchase(What's this?)
This review is from: 5 Stage Reverse Osmosis Water Filter System With Storage Tank Removes Fluoride (Misc.)
It makes me so sad that I have to leave such an awful review, and I've contacted the seller many times giving them an opportunity for another solution, but they've given me no choice. I purchased this item in August 2010 hoping for floride/chlorine free safe drinking water. When I received the unit, I unpacked it, checked the "easy" instructions and after several hours of frustration, called our handyman. It took him 4 hours and two trips to the hardware store to buy parts. Wasn't a cheap install.
After installation, I began using the water for drinking, and also used it to fill our fountain. Our fountain immediately rusted and I grew concerned. I contacted the seller and they told me that they wouldn't recommend the water for contact with metal but that it's "totally safe" to drink. Really? I ordered a water test kit and found that the PH in the filtered drinking water was 4.5. I emailed the seller, scared to let my children drink the water after doing more research and finding that water with this PH was NOT recommended for drinking! Instead of letting me return the unit, they offered to sell me a part for $119 to rectify the problem. WHAT??? I decided to add minerals and lemon slices to the water and though still frustrated, didn't want to invest more into this system. A month later, I noticed that the unit was leaking out of one of the cartridges. I called a plumber out who told me that the unit was defective and to return it. I contacted the sellers and was told that they recall no other correspondence and that they could not accept the return. I had to pay to have the unit removed as it was destroying my cabinetry...more expense. Now, it sits in my garage... I offered to pay for the return shipping and eat all of in installation and uninstallation costs ($400) later plus a ruined fountain...and they simply refused to respond. Do NOT do business with this company! I also recommend that Amazon no longer allow them to sell.
112 of 116 people found the following review helpful:
5.0 out of 5 stars
Great once you have it installed,
By
Amazon Verified Purchase(What's this?)
This review is from: 5 Stage Reverse Osmosis Water Filter System With Storage Tank Removes Fluoride (Misc.)
This seems to be a great RO system once you figure out how to install it... The instructions that come with it are pretty poor. If you aren't familiar with a modest amount of plumbing, have someone else install it for you.
A few clues to make this go easier for you: Not all the fittings that come with the system will necessarily work with YOUR current plumbing. The color coded tubes didn't match the instructions. This doesn't matter EXCEPT FOR ONE: there is one tube with a little restricted fitting inserted. This is for your waste line. IT IS ABSOLUTELY NECESSARY TO GET THE SYSTEM TO OPERATE! This is what creates the back pressure for the system. Looking from the front, Your water input to the filter (from your cold water line) goes to the bottom right fitting (into the first big filter, it is labeled "IN" above the fitting. Just above that is a "T" fitting, the open port goes to your tank. They send a shutoff valve that goes on top of the tank that the nylon tube goes into. On the left side of the membrane (lower horizontal cylinder) are 2 fittings, one used already, the other one goes to your drain (use the saddle valve provided). The last tube goes on the left side of the top cylinder (your final filter) goes to your faucet. Tips for your waste line: IF you use an air gap faucet (required in some places, prevents drain backups from going into the RO system), the drain restrictor won't fit on the faucet end so turn the tube around and have the restrictor in the fitting towards the RO membrane. To use an air gap faucet, you will need to do some creative plumbing to get the different size tube from the faucet to your drain. There are 3 ports on the faucet (1 on a normal faucet), 1 for clean water from your final filter, 1 normal sized coming from your membrane, and one larger tube to go to your drain. I got my faucet at my local plumbing supply house. (Home Depot didn't have one). The air gap faucet does "burble" for a while after using the water but I consider it a small price to pay to make sure my system stays clean. Tips for starting up your system: When I first connected my system, I connected the water line to the input. I disconnected the tube from the leftmost carbon filter and attached a different tube and ran it into my sink. I turned the water on and flushed the excess carbon out of the filters for 5 minutes. This way all that carbon didn't get into my tank and RO membrane. I have no evidence, but I believe this will extend the life of my membrane a little. After connecting everything, I turned the system on and nothing came out. It took about 10-20 minutes for the system to build enough pressure to come out of the faucet. I followed the instructions and ran about 10 gallons through the final filter before using the water. I also added a quick connect "T" in the line going to my faucet AFTER flushing the system of carbon and ran one side to my faucet and the other to my refrigerator so I have clean ice and cold water. I did the flush first so I wouldn't have to flush the carbon through my ice maker for who knows how long. When I replace the final carbon filter, I will disconnect my fridge until after I flush it again. Also, since you are stripping your water of most or all of the minerals, please get some good quality liquid trace minerals to add back in with every glass you drink. Our bodies are meant to get a significant amount of minerals from our water. Enjoy!
49 of 50 people found the following review helpful:
3.0 out of 5 stars
reverse osmosis,
Amazon Verified Purchase(What's this?)
This review is from: 5 Stage Reverse Osmosis Water Filter System With Storage Tank Removes Fluoride (Misc.)
I am pleased with the quality of the filter system and the quick shipping. I was very unhappy with the instructions for installation that were pretty much useless. No hose diagram or explanation as to how to install. I spent two days on the internet looking for a hose diagram and finally found a feedback site for this product and another customer had to get a plumber to explain how to install and he shared the instructions in his review, without his help our filter would still be sitting in the box. Once the filter was installed I was amazed at the difference in our water quality. Happy with the product, UNHAPPY with the lack of instructions for this unit.
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