Customer Reviews

Reversing the Ostrich Approach to Diversity: Pulling your head out of the sand

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R.O.A.D. is an absolute "must" for anyone dealing with today's rapidly-changing complexion of the American marketplace. A quick read, this book comes to life through Dr. Tolbert's use of real-world situations described in practical terms that all of us can understand (and even relate to!) -- followed by simple advice that's easy to grasp and follow. The bottom line -- this is all about what makes customers the same and different, and how we can use this knowledge to better serve them. Great stuff whether you're teaching business or practicing business, and a super case for pulling our heads out of ........ the sand!

Reversing The Ostrich Approach To Diversity by business and workplace development consultant A. S. Tolbert is a practical, effective guide centering on five easy-to-understand concepts to help incorporate diversity into one's business in order to improve the bottom line. From the long-term disadvantages of walking on eggshells to productive means of resolving conflict to improving one's instincts, interpersonal skills, and making oneself more presentable for promotion, Reversing the Ostrich Approach to Diversity is an impressive and fully accessible guide which ought to be required reading for anyone employed in or managing an ethnically or culturally diverse workplace!

'Just do it.' With apologies to the Swoosh people, their slogan also befits the empowering message of this quick but informative read from a knowledgeable business writer with the moxie to confront the status quo, while maintaining a healthy sense of humor about this sobering executive suite topic.

'R.O.A.D.' both spotlights and challenges our conventional avoidance techniques regarding the sometimes raw and always emotional subject of workplace diversity. Yet, rather than rub our noses in a collection of anecdotal shortcomings, author Amy S. Tolbert, Ph.D. helps the reader build toward a jolt of self-realization that it all makes sense. It's the difference between a slap in the face and seltzer down your pants - both get your attention, but one's a lot less painful.

Often, when the topic turns to workplace diversity, many a business exec. would rather clear land mines than conduct a self-assessment of this litigious and explosive subject. Yet, author/guide Tolbert clearly knows of what she writes, capturing the essence of the fears and foibles that shroud the root truths of the issue. By gently prodding the reader into a clearer understanding of why we tiptoe around the diversity question, she reveals the important practicalities of proactively and positively embracing it.

If R.O.A.D. were a recipe (and in a way, it is), Martha Stewart would proclaim it, "a good (and the right) thing."