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5.0 out of 5 stars
This book will make you think....,
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This review is from: Revolutionize Your Customer Experience (Hardcover)
Nicely written, it's forced me to rethink all of our customer interaction points. The web site does not have all the links/artifacts listed in the book (and the 2 previous books I purchased after reading this one) but it's still very much worth the price.
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Revolutionize Your Customer Experience by Colin Shaw (Hardcover - December 17, 2004)
$50.00 $40.46
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