Top critical review
19 people found this helpful
very disappointed in Rheem
on December 18, 2012
We have had this model for 4 years. It worked great until this year, when we started having problems with hot water supply. Rheem's warranty includes parts only, not labor. For the first repair needed, the part was not covered by the warranty (hot water valve at top of heater), so we had our plumber take care of it. Second problem was temperature gauge/valve. It took 3 weeks and many phone calls to get them to send a replacement part. Their technical support approach is to have the homeowner do numerous "tests", for which the instructions often change....time consuming and confusing. So, we paid our plumber to replace the part Rheem sent. Now, 5 months later, we are again having problems. Rheem insists that it is the same part problem as before, or a problem with "other plumbing in your house". They will not replace the heater. They are talking with our plumber, who installs Rheem all the time, and has never had this issue. We'll see if he can get them to replace the heater.
UPDATE August 2015: This water heater is now 9 years old and has just completely failed. I will not consider purchasing Rheem again because of their poor warranty/customer service practices.