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The Right Fight: How Great Leaders Use Healthy Conflict to Drive Performance, Innovation, and Value [Hardcover]

Saj-nicole Joni (Author), Damon Beyer (Author)
5.0 out of 5 stars  See all reviews (10 customer reviews)

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Book Description

February 2, 2010

Organizational harmony and strategic alignment aren't enough to drive success.

Until now, management wisdom would have you believe that the single most important thing leaders have to get right is alignment. To accomplish anything, employees must agree about the mission, strategy, and goals of an organization. Aligned employees are happy employees, and happy employees are productive employees. Simple, right?

Well, in a word, no. Counter to conventional wisdom, the dirty little secret of leadership—what they don't tell you in business school—is that a leader's time is not always best spent trying to help his or her teams make nice and get along. In contrast, the authors' groundbreaking research shows that fostering productive dissent is essential for achieving peak efficiency—what Joni and Beyer call "right fights."

Right fights need to be well designed and subject to certain rules to be effective. Alignment cannot be ignored; without it, organizations can be plagued with bitter, energy-draining wrong fights. But a certain amount of healthy struggle is good for organizations. Right fights unleash the creative, productive potential of teams, organizations, and communities.

The Right Fight turns management thinking on its head and shows why leaders—in the fast-moving, hyper-competitive marketplaces of the twenty-first century—need to foster alignment and orchestrate thoughtful controversy in their organizations to get the best results. Drawing from examples as diverse as Unilever, Microsoft, Coca-Cola, Dell, the Clinton administration, and the Katy Independent School System, here is your playbook for picking the right battles and fighting the right fights well.


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Editorial Reviews

From Publishers Weekly

Business strategists and consultants Joni and Beyer argue that carefully created and managed tensions in the workplace can be a propulsive aid in driving performance. The authors state that alignment—agreement on mission, strategy, and company goals—gets a business only so far; strategically steered conflict can create breakthrough performance, deliver lasting innovation, and groom the next generation of leaders. The authors offer six guiding principles: make sure the fight matters; focus on the future; pursue a noble purpose; keep conflict sport, not war; structure formally, but work informally; and turn pain into gain. Elucidating key points are numerous case studies of successful creative tension (Julie Taymor's production team for the Broadway play The Lion King, Doug Conant's management of Campbell Soup) and failures (Larry Summers's overly aggressive leadership style at Harvard University). The authors also provide a series of questions for managers to determine if the fight is worth pursuing. Joni and Beyer make a convincing and counterintuitive argument that instigating dissent, if done selectively, can produce big results. (Feb.)
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.

From Booklist

Consultants Joni and Beyer contend that large-scale change in an organization requires dissent, and managing dissent is a critical aspect of leadership for the complex twenty-first century. Leaders must work within the debate, and the authors aim to help in deciding what is worth fighting for (the right fight) to ensure that the battle is about what really matters. Then they describe how to conduct the fight with skill and compassion so that participants grow and develop respect for diverse views, and in the end, everyone is whole—winners and losers. The authors cite three benefits of the right fight: to lower risk because vigorous debate is necessary for effective systems of checks and balances, to create value arising from innovation and real change, and to improve leadership skills and strategic thinking. Although the book is an infomercial for their respective consulting activities, Joni and Beyer nevertheless present valuable, thought-provoking ideas and conclude with an assessment tool for determining if an issue is an appropriate candidate for a right fight. --Mary Whaley

Product Details

  • Hardcover: 256 pages
  • Publisher: HarperBusiness; 1 edition (February 2, 2010)
  • Language: English
  • ISBN-10: 0061717169
  • ISBN-13: 978-0061717161
  • Product Dimensions: 9.3 x 6.3 x 1 inches
  • Shipping Weight: 1 pounds (View shipping rates and policies)
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (10 customer reviews)
  • Amazon Best Sellers Rank: #213,700 in Books (See Top 100 in Books)

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5 of 5 people found the following review helpful:
5.0 out of 5 stars The power of enlightened and principled advocacy, February 18, 2010
This review is from: The Right Fight: How Great Leaders Use Healthy Conflict to Drive Performance, Innovation, and Value (Hardcover)

As I read the Introduction to this book, I was reminded of two observations by Peter Drucker and one by Michael Porter. First Drucker: "There is surely nothing quite so useless as doing with great efficiency what should not be done at all" and "The most serious mistakes are not being made as a result of wrong answers. The true dangerous thing is asking the wrong question." Now Porter: "The essence of strategy is choosing what not to do. " Especially given the current and imminent global economy, it is imperative for business leaders to keep these observations in mind when deciding what to do...and what not to do. This is what Saj-nicole Joni and Damon Beyer seem to have in mind when asserting that "if you want to succeed in an age of ever-increasing complexity, you have to establish clear vision, set strategy, and build alignment. Then you need to systematically orchestrate right fights - and fight them right."

They recommend six "Right Fight Principles" to guide and inform decisions made and devote a separate chapter to each - explaining HOW to apply the principles by citing real-world examples -- in Parts Two and Three, once they have established (in Part One) a context, a frame-of-reference, for them by explaining how and why leaders "must introduce and manage right fights to achieve their strategic objectives. More specifically, to create breakthrough performance, meaningful innovation, and lasting values" and to "use tension for maximum benefits" while recognizing ("decoding") and then avoiding "all kinds of wrong fights." Then in Part Four, they provide tests for identifying and leading right fights as well as an "eye-opening" assessment tool for teams, "The Reverse Fishbowl."

It may seem simplistic to affirm the importance of "fighting" what should be fought and "fighting" it right but, in fact, there are several important issues to consider once a decision has been made to engage in "battle." For example, terms of engagement such as when and where, allocation of resources, and contingency planning (with or without use of scenaria). Even when in full compliance with the "Right Fight Principles" that Joni and Beyer advocate, preparations for any significant engagement must be flexible, taking into full account whatever adjustments may need to be made. While serving as the Supreme Allied Commander of the Allied Expeditionary Force (SHAEF), General Dwight Eisenhower is reported to have observed, "Plans are nothing; planning is everything."

Credit Joni and Beyer with providing a wealth of evidence-driven insights and sound counsel that can be of substantial value to decision-makers in organizations that now struggle to increase and improve performance, innovation, and value. It would be a fool's errand to attempt to apply all of their suggestions and recommendations. Rather, each reader must read and then re-read this book with great care, then select whatever material is most appropriate to her needs and interests, and, to achieving the strategic objectives of her or his organization. That said, I do presume to suggest that the six "Right Fight Principles" are eminently suitable for guiding and informing efforts to overcome the inevitable challenges, and resolve the inevitable complications during the process of planning and then implementing the initiatives to achieve those objectives.

Although I have not as yet found anything specific in Joseph Schumpeter's books and articles that says so, I assume he realized that creative tension is a prerequisite to creative destruction. The right fights that must be fought internally cannot be fought right without clarity, courage, and candor within a culture of transparency. Only then can the right external fights be fought right...and won.
The power of enlightened and principled advocacy

As I read he Introduction to this book, I was reminded of two observations by Peter Drucker and one by Michael Porter. First Drucker: "There is surely nothing quite so useless as doing with great efficiency what should not be done at all" and "The most serious mistakes are not being made as a result of wrong answers. The true dangerous thing is asking the wrong question." Now Porter: "The essence of strategy is choosing what not to do. " Especially given the current and imminent global economy, it is imperative for business leaders to keep these observations in mind when deciding what to do...and what not to do. This is what Saj-nicole Joni and Damon Beyer seem to have in mind when asserting that "if you want to succeed in an age of ever-increasing complexity, you have to establish clear vision, set strategy, and build alignment. Then you need to systematically orchestrate right fights - and fight them right."

They recommend six "Right Fight Principles" to guide and inform decisions made and devote a separate chapter to each - explaining HOW to apply the principles by citing teal-world examples -- in Parts Two and Three, once they have established (in Part One) a context, a frame-of-reference, for them by explaining how and why leaders "must introduce and manage right fights to achieve their strategic objectives. More specifically, to create breakthrough performance, meaningful innovation, and lasting values" and to "use tension for maximum benefits" while recognizing ("decoding") and then avoiding "all kinds of wrong fights." Then in Part Four, they provide tests for identifying and leading right fights as well as an "eye-opening" assessment tool for teams, "The Reverse Fishbowl."

It may seem simplistic to affirm the importance of "fighting" what should be fought and "fighting" it right but, in fact, there are several important issues to consider once a decision has been made to engage in "battle." For example, terms of engagement such as when and where, allocation of resources, and contingency planning (with or without use of scenaria). Even when in full compliance with the "Right Fight Principles" that Joni and Beyer advocate, preparations for any significant engagement must be flexible, taking into full account whatever adjustments may need to be made. While serving as the Supreme Allied Commander of the Allied Expeditionary Force (SHAEF), General Dwight Eisenhower is reported to have observed, "Plans are nothing; planning is everything."

Credit Joni and Beyer with providing a wealth of evidence-driven insights and sound counsel that can be of substantial value to decision-makers in organizations that now struggle to increase and improve performance, innovation, and value. It would be a fool's errand to attempt to apply all of their suggestions and recommendations. Rather, each reader must read and then re-read this book with great care, then select whatever material is most appropriate to her needs and interests, and, to achieving the strategic objectives of her or his organization. That said, I do presume to suggest that the six "Right Fight Principles" are eminently suitable for guiding and informing efforts to overcome the inevitable challenges, and resolve the inevitable complications during the process of planning and then implementing the initiatives to achieve those objectives.

Although I have not as yet found anything specific in Joseph Schumpeter's books and articles that says so, I assume he realized that creative tension is a prerequisite to creative destruction. The right fights that must be fought internally cannot be fought right without clarity, courage, and candor within a culture of transparency. Only then can the right external fights be fought right...and won.
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3 of 3 people found the following review helpful:
5.0 out of 5 stars Important for everyone to read!, February 9, 2010
This review is from: The Right Fight: How Great Leaders Use Healthy Conflict to Drive Performance, Innovation, and Value (Hardcover)
The Right Fight should be required reading for every leader of an organization. Saj-Nicole Joni brings deep insight into the importance of focusing on the real issues with a sense of urgency. When change is at stake, people often become uncomfortable, and rather than confront the heart of the issue, will quarrel over petty grievances. In organizations with a more confrontation-averse culture, important discussions are avoided in order to be "nice" to colleagues (or just politically loyal). As a result, we often miss the point of why we come to work each day which is to make real things happen for the world. In this sense, according to Joni, Right Fights are critical to our very survival as organizations, as communities, as full human beings. I have found the language and frameworks of Right Fights to be very useful in my own organization and cannot recommend it highly enough.
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3 of 3 people found the following review helpful:
5.0 out of 5 stars The Right Question, February 5, 2010
This review is from: The Right Fight: How Great Leaders Use Healthy Conflict to Drive Performance, Innovation, and Value (Hardcover)
As you'd expect from Joni, she asks fantastic questions. Are we having the right fight? should be asked in every boardroom, every meeting room, and at every water cooler. You could also ask yourself: are we having enough fights? Are we fighting them the right way? This book will provoke a great deal of excellent thinking and probably a lot of fighting - of the best possible kind. What I especially liked about it was the insight that conflict can be good, not for its own sake, but for the truths which it teases out. Probably the single worst thing most businesses do is suppress conflict; with this book, they might have more courage to be better informed. It's a quick, easy read that will leave you better equipped to find out what is going on in your business or department and with far better ideas about what to do about them.
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