- Hardcover: 225 pages
- Publisher: Productivity Press (April 1, 1997)
- Language: English
- ISBN-10: 1563271753
- ISBN-13: 978-1563271755
- Product Dimensions: 9.2 x 6.2 x 0.9 inches
- Shipping Weight: 1.4 pounds
- Amazon Best Sellers Rank: #4,381,971 in Books (See Top 100 in Books)
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Do It Right the Second Time: Benchmarking Best Practices in the Quality Change Process Hardcover – April 1, 1997