Customer Reviews

Rio One 64 MB MP3 Player

5 star:		(1)
4 star:		(3)
3 star:		(1)
2 star:		(2)
1 star:		(13)

 

 

What a bad mp3 player. Couldn't get any worse. Rio should be ashamed to have their name attached to it. Examples, the battery door is on the bottom and is prone to breaking. Unfortunately, the idio who designed it used the door to complete the circuit. Therefore, broken door doesnt stay shut, and gravity pulls it down slightly. B/c of that you lose the circuit and the player doesnt have evergy then.

I bought a RIO One in July. The software was OK but not easy for a beginner. Not intuitive for the MP3 player use.

Controls are limited, even though the buttons are big, the circular configuration works against itself.

Low memory of card requires purchase of more MB or else constantly using USB to change songs.

The RIO one stopped working after one month of use, in August. I finally got an RMA from customer support in Sept. You must call their customer support line, which is not Toll free, and will cost you big $$ if your question is not under warranty. Also the Customer Support phone line is impossible to get through on.

Four months later no returned product and not much of a response from customer service.

Spend you money on another brand and avoid SONICblue.

SONICblue products are faulty and they don't honor their warranty, buy another brand and avoid SONICblue.

I don't write many reviews, I just don't have the time. But I can't pass up the chance to tell everyone what a piece of ____ this player is. I'm just going to be redundant, because everything negative that anyone here has listed is true. I've had both the 32mb and 64mb versions (got the second one free through a rio employee, but paid too much for the first). Both died just after the three month warranty period (not to mention the faulty buttons and software prior to that death), and rio could care less. I just don't understand what's wrong with these units that every single one could die. There is no quality control. These are my first rio purchases, and I could never in good faith purchase another rio product. Listen to everyone here and stay away, no matter how cheap. You will just be throwing your money away. Take a hint from that 3 month warranty, it's pretty clear that Rio knows these will not last, so they won't stand behind their product.

I purchased the Rio One specifically because it claims to be both Mac and PC compatible. On the Mac side, it hasn't worked (on multiple computers) -- songs transfer only partially. Rio One's support sent me several different answers from their FAQ on their website (which I'd already read). I patiently explained to them why it did not apply in each case. They finally simply stopped corresponding with me at all without any helpful information, even though I requested additional help.

The Rio One doesn't do what it advertises. The support is poor. The player is flimsy. Spend a few dollars more on someone else's product - you won't regret it!

This mp3 player is so un believably BAD. It takes like 9 hours to finally set up. I bought mine about 2 months ago. guess what, it broke. the thing is so bad. no wonder it was so cheap. the customer service is also horrible. the thing just stopped turning on. i put a new battery in too. when i got it, i opened the battery slot and one of the things that closes it broke off so i had my battery taped in the whole time. If your looking for an mp3 player, do NOT buy this peice of @$#!* !!!!! i would never buy ANYTHING of this brand ever again.

I own a 32mb version.
if it only works..., it was a pretty good sort of options, wma, just 1AA, smartmedia upgrade, usb conexion, zero configuration requiered for WinMe, Win2K, WinXP, but it just don't work, I bought 1, in least than a month, it goes death, I email to amazon, they send me a brand new, which runs flawless for 5 months, same history goes death, by now, amazon warranty expires, then I email to sonicblue, BIG MISTAKE, they answer me in one week, and told me that my email requiers more time, that was about 2 months ago, never hear anything else from them...
just make yourself a favor, never bought anything from sonicblue.

Huge waste of money. Mine died after a month and wouldn't be taken back. I'm currently looking for a new player with more features, one that is smaller and for around the same price. I highly reccomend to find another device other than the rio one.

Gosh where do I begin, the software is ass-backwards, you have to copy the songs into several folders before you can actually transfer it onto your device. And it is a slow process.
The 10 hours on 1 battery is a lie, this thing eats batteries like crazy, i think 3-4 hours is closer to the truth. The good thing is that it is only one battery at a time, just make sure you always have a back-up you will need it.
The actual device is dumb, it doesn't resume playback from where it was shut off, so if you have expanded the memory it takes forever to get to the 42nd song. Also, would it have been so much to display the titles of the songs? It doesn't dispay anything. The buttons are slow and non responsive, but on the positive side, I have dropped it several times and it is still working. I dropped my Nomad once and that was all she wrote.
So if you did buy this device you HAVE to buy a memory card to make it worth owning and that is going to run you $99 for a 128mb card. Still, that only gives you 45 or so songs. I should have waited and bought the Ipod. I regret it all the time.
The sound is good and I have no complaints about that, if none of the above bother you, then go ahead and buy it, or better yet, make me an offer and you can have mine!

I've had to trade mine in 3 times. They have a poor quality product here. It's small, and when it works it's nice, however it doesn't work nearly enough. Software errors can make the device inoperable, and I've had three so far. It will simply blink with no other functions available.

Customer service got back to me quickly with each return, however I was out shipping and handling for each return as well as went 4-5 weeks each time between getting a new one.

The UBS cable is smaller than most UBS devices, so if you have only one or two UBS ports open you might want to think about how often you'll have to unplug things rather than sharing a UBS cord with another device.

For $..., maybe, but for $..., it's not a good deal at all. I recommend a CD-MP3 player for durability.

Have to agree with the majority of reviewers here, don't waste your time. Mine died, and customer support very unhelpful.