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18 of 18 people found the following review helpful:
4.0 out of 5 stars
Good hardware and design, less good software, January 24, 2003
By A Customer
First, the good news: this player is probably the most well-designed and easiest to use of any mp3 players (of its capacity) that I have seen, not to mention it's quite reasonably priced. Though hooking the player up to your PC and uploading songs to it takes the usual basic computer skills, once the songs are on the player, even the computer illiterate (read: my parents!) can figure out how to use the Rio S10 and change the settings. The menus are very intuitive as are the layout of the buttons. The S10 comes with 64 MB internal memory (which is, to be honest, not nearly enough), and I just added another 128 MB, and it was a breeze to do (just buy the MMC card, open the player where the battery goes, and slide the MMC card in into the only obvious slot it could possibly go) and it worked right off the bat. Further, the little cover case that comes with it fits perfectly, protecting the player. The size of the whole unit is smaller than a pack of cigarettes, and easily fits in my pocket. The in-ear headphones that come with it are pretty much junk, but that's to be expected, I guess.Now, the less good news: when I first got this player (January '03), it was incompatible with my motherboard (MSI Nvidia Nforce with AMD chip) and so I couldn't upload songs to the player. Basically, the player was useless. Sonicblue's support web page was very unhelpful, and tech support was horrendous (they put me on hold forever, were obtuse, and hardly spoke English). They kept having me reinstall (many times) the software that you put on your PC, but it was clear that was not the problem and instead my problem was that the firmware was incompatible with my PC's motherboard. They would have none of it and insisted it was something else. In fact, they even said that even if it was a compatibility problem, this was technically not their fault and they couldn't refund me! Since they don't tell you beforehand what motherboards the player is compatible with, I think that is a horrendous thing to say to a customer. I was very disappointed. Nonetheless, I did what they said (reinstalling the software on my PC a million times) and, needless to say, it didn't work. So I gave up and decided I was just stuck with a piece of junk. Fast forward to several weeks ago (late April '03). I noticed that, finally, a newer version of the firmware was out. Since the player was not working with my motherboard, I used a friend's computer to upgrade the firmware on the S10 (since the player didn't work on my PC, I couldn't even upgrade the firmware on my own computer) from version 1.60 to version 1.80. I thought I'd do it just for kicks, to see if it might work. Amazingly, the new firmware worked and all my problems were solved! My Rio S10 now works perfectly with my motherboard. Though SonicBlue still doesn't publish a list of which motherboards the player is compatible with, I would suspect that they have finally ironed out most compatibility problems with the newest firmware (I just saw that version 1.84 came out last week, or early May). Also, I should mention that the software that comes with the player which you install on your PC (called Rio Music Manager, or just RMM) is pretty lousy. It gets the job done allright, but it's clumsy and if you have any more than a couple dozen mp3's or wma's (I have thousands), it's a major pain to organize them. Once you find the songs you want, uploading them is a breeze; it's just the way RMM organizes them that is terrible. However, you can also use RealPlayer instead of RMM (the appropriate drivers come with the Rio S10). It's somewhat better. So, in conclusion, I would have given the player 5 stars, but the fact that their tech support was terrible and that it took them this long to come out with a fix, forces me to only give the player 4 stars. Had I not gone through the headaches of the past 4 months, the Rio S10 would have gotten 5 stars.
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